Thread: BUGLIST - Please report bugs here | Forums

  1. #1

    BUGLIST - Please report bugs here

    Hello everybody,

    As you may know Might & Magic X – Legacy is now released!!

    Please use this thread to report any bug with the final version of the game.
    Please include your system details if you can

    Do not hesitate to contact our Customer Support in order to open a ticket for your problem http://support.ubi.com/en-GB

    Edit 31/01

    /!\ Concerning updates, we are currently doing our best to prepare a new patch for the game but we decided not to rush it because hot fixes may not really solve issues but only moves them. We will keep you updated when release date is confirmed.

    Index:
    I. Important information
    II. Debug command
    III. How to
    1.Install the game (from Early Access, from Disk etc.)
    2. Uplay (activation & rewards)
    3. Check your version
    4. Find your saves
    5. Contact Customer Support (CS) & Identify logs to report issues
    a) Contact Ubisoft Customer Suppot
    b) Output_log.txt [Steam only] = Crash & gameplay issues report
    c) Crash logs [Uplay & Steam]
    d) RendezVousLog.txt [Uplay & Steam] = Connection issues
    e) Find your saves
    IV. Main issues ETA
    1. Game crash
    2. Music issue (looping battle music)
    3. Blocked at the end of Act 1 - Maximus 3rd quest / Other quest issues
    4. Corrupted saves / can’t save
    5. Can’t move anymore (even with different saves)
    6. Skills/spells issues
    7. Expert & Master quests
    8. Pirate Truce quest
    9. Hireling can’t join you group
    10. Unable to open doors Castle Portmeyron after closing them
    11. Black screen during game
    12. Can’t start a game
    13. I have a 64 bit OS but my game launch in 32 in my task manager
    14. Some object/texture won’t load – my computer is getting very hot
    15. Infinite loading time
    16. Invisible enemy
    17. Characters dying before being hit
    18. Unable to interact with the mouse
    19. Trapped or immobilized enemies can’t be attacked
    20. Unable to identify object
    21. Can’t access rewards
    22. Localization issues
    23. Exploits identified by the community
    24. Bestiary quest
    25. Balancing
    26. F12 screenshots disable interface
    27. Menu Always ask to confirm without change
    28. Unable to Taunt/provoke
    29. Can’t download soundtrack (Deluxe edition owners)
    30. 32 Bit was fully supported on Early Access
    31. Mac version

    I. Important information
    First of all, we wanted to remind you some key information about the game:
    - If you played Early Access: you need to uninstall if first, delete all saves and then only reinstall the full game with the latest patch (1.3.1-14561)
    - If you bought the game in Retail : you must download the day one patch and only use saves from this same version (1.3.1-14561)

    II. Debug command
    If you have issues with scripts in the game (enemies who aren’t moving, you can’t attack etc.) please try to use this shortcut: Ctrl-alt-R

    III. How to
    1. Install the game (from Early Access, from Disk etc.)
    You can find a complete guide about how to install/upgrade your game here: https://mightandmagicx-legacy.ubi.co...how-to-Install

    2. Uplay (activation & rewards)
    a) Activate
    a. Launch Uplay (be sure you have administrator rights)
    b. In order to activate the game, you need to be connected on Uplay when launching the game (one time activation)
    c. We recommend you to check if you don’t have any firewall issues with Uplay, it seems that some players had to configure their router http://forums.ubi.com/showthread.php...=1#post9507015
    d. Check your game version (you need to be on 1.3.1-14561)
    e. Try to re-enter your key in the game extras > bonus menu

    b) Rewards
    You need to be sure you are connected to Uplay (check previous steps).
    You can check if your Uplay rewards are activated by pressing Shift f2 in game.

    > If you can’t activate the game or access your uplay rewards, please contact our Customer support with your RendezVousLog.txt & Output_log.txt (cf. 5. Contact Customer Support (CS) & Identify logs to report issues)

    3. Check your version
    a) Launch the game
    b) On main menu, there is a number on the bottom right hand corner, you need to be on 1.3.1-14561
    c) If it is not the case, it is possible that you have difficulties reaching Uplay servers, we recommend you to check your firewall

    4. Find your saves
    a) Early Access saves:
    Early access saves can be found here in My documents\ Might & Magic X – Legacy.
    We recommend you to delete those saves before playing the final version.

    b) Final game saves:
    Again, if you have Early Access saves or saves coming from a non-patched version of the game, you need to delete them before playing.
    Saves are now located here:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\XXXXXXXXXXXXXXXXXXX\403\

    Saves are composed of 2 elements and if you need to share us some of them, you need to send both .save & .save.metadata to support.

    5. Contact Customer Support (CS) & Identify logs to report issues
    To be able to help you and identify workaround & solutions for next patch, we recommend you to contact our Customer Support and share with them some precious files.

    a) In order to contact Ubisoft Customer Support you need to follow this link http://support.ubi.com/

    b) Output_log.txt [Steam only] = Crash & gameplay issues report

    If you have Steam version of MMX and want to report crashes or bugs, you can share with Uplay Customer Support your Output_log.txt

    This document can be found in your MMX Data directory, per default: Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\


    c) Crash logs [Uplay & Steam]
    Crashes logs are also available. The game automatically creates folders when crashing with different files, you need to send the entire folder (within a zip file for example)
    o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\
    o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\

    d) RendezVousLog.txt [Uplay & Steam] = Connection issues
    In order to verify if you were able to connect to Uplay server in order to: download the patch, activate the game etc. You can send the Rendez vous log document to our CS.

    To do so you need:
    - to first of all, activate this feature by editing the config.txt document (with notepad for example) which can be found in (per default)
    o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\Might and Magic X Legacy_Data\StreamingAssets
    o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\StreamingAssets
    - Find this line “enableRendezVousLogging = false” and change the false by true
    - Launch the game, retry to activate the game etc.
    - Share our CS the RendezVousLog.txt file located (per default)
    o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\  rendezvouslog
    o Steam: \Steam\SteamApps\common\Might & Magic X – Legacy

    e) Find your saves
    - Early Access saves:
    Early access saves can be found here in My documents\ Might & Magic X – Legacy.
    We recommend you to delete those saves before playing the final version.

    - Final game saves:
    Again, if you have Early Access saves or saves coming from a non-patched version of the game, you need to delete them before playing.
    Saves are now located here:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\XXXXXXXXXXXXXXXXXXX\403\

    IV. Main issues ETA
    Please find underneath a list of main recurring issues we identified and where we are standing today. All of them have been reported to our teams and if solutions aren’t available right now we will keep you updated about them.

    1. Game crash
    If you game directly crash when you try to launch it from Uplay or Steam, you need to check if you have administrator rights on your windows session.
    It may also be an issue regarding to your installation, you may need to completely reinstall the game and the update.

    > If this don’t solve this issue, could you please contact our CS and provide them your Output_log.txt if you are using Steam and crash logs.

    2. Music issue (looping battle music)
    > This issue has been reported to our team. However we did not successfully reproduced it on our side, if you could contact our Customer Support and provide them your saves so we could dig this out.

    In the meantime, we recommend you to save the game, exit and totally kill all Uplay & MMX related processes and launch the game again.

    3. Blocked at the end of Act 1 - Maximus 3rd quest / Other quest issues
    First of all, you need to be sure that all your saves were done using the latest version of the game (1.3.1-14561). Indeed, Early Access saves and Retail version without day one patch, aren’t compatible and may prevent you to access some content.

    Again, we would recommend you to check your Uplay connection (see above) and re-enter the key just in case.

    Otherwise, please contact our support with Output_log.txt document.

    It seems that some fans had issues with this quest after processing different quest orders, they also recommended to edit some files in the game. We can’t support this solution that may not solve all problems and may corrupt other files.

    4. Corrupted saves / can’t save
    We truly are sorry concerning save corruption issues. We tried to reproduce this issue on our side but we weren’t able to do so.

    We suggest you to contact our Customer Support and provide them your saves.
    Otherwise, we would also recommend you to uninstall the game, delete all files concerning MMX (on my documents and uplay folder) and try a new game with all clear saves.
    > If you can’t save anymore, please also provide your Rendezvouslog too.

    Some fans found a workaround that we unfortunately can’t 100% support: delete corrupted saves (0 bytes) in this folder C:\Documents and Settings\All Users\Application Data\Orbit\401\RLD

    5. Can’t move anymore (even with different saves)
    If you are not able to move anymore, please try first of all to use this command in game: Ctrl alt R, this should debug the combat script.

    If not, please contact our Customer Support with your save & output log.

    6. Skills/spells issues
    We are currently checking with our Design team all reported Skills & Spells. Some of them seems to experience bugs but other ones may be unclear localization.

    7. Expert & Master quests
    It is important to know that each trainer have a specific training level. If you are speaking to a Grandmaster, he can’t teach you how to become an expert.

    Those trainers may not be at the same place or have the same skills as on Early Access version.

    8. Pirate Truce quest
    Some players have issues with Pirate Truce quest, this problem will be solved in next patch.

    9. Hireling can’t join you group
    First of all, you need to be sure that you have a free slot in order to add a hireling to your team. Moreover, some of them require you to have fulfilled specific quests or pay them a certain amount of gold.

    10. Unable to open doors Castle Portmeyron after closing them
    This problem will be solved in next patch.

    11. Black screen during game
    If you don’t have specific performance issues and your game gives you a black screen at some point. Please contact our CS with your log file, your dxdiag & saves.

    12. Can’t start a game
    Even if this problem seems to happen to a really limited number of people, we recommend you to uninstall, reinstall and be sure you are using the latest version of the game (1.3.1-14561)

    13. I have a 64 bit OS but my game launch in 32 in my task manager
    Don’t worry about this, this is totally normal. 32 bit isn’t a program limitation but directly resource related.

    14. Some object/texture won’t load – my computer is getting very hot
    If some objects or texture are not showing in the game, it means that your memory isn’t loading all elements. We are aware that this game require a precise setting configuration and we recommend you to try to reduce game quality, especially shadow distance.

    Moreover, if you are using a last generation Intel i7 cpu or a Nvidia Optimus gpu, be sure that the game is launched with the right gpu. Indeed, those cards includes a second graphic card for easier tasks and this one may be use per default on some configurations.

    15. Infinite loading time
    It may happen if you are not using the latest version of the game, or if your saves were based on non-patched version, that loading time will long forever.
    We recommend you to check your version and share your saves & Output_log.txt with our Customer Support.

    16. Invisible enemy
    Some of you are chased by an invisible enemy when leaving town. It seems that this issue is directly linked to the “Spirit Beacon”. If you are surrounded by enemy or if one of them are close to you when you are using it, it is possible that the combat mode is still on when you leave town.

    It could really help us if you tell us if this is what happened to you (did you us the spirit beacon or not) so we could prepare a fix for this.

    Otherwise, please contact our Customer Support and provide them your output & saves.

    17. Characters dying before being hit
    This could happen if you act to quickly during combats or have performance issues.

    18. Unable to interact with the mouse
    We are currently checking this issue, however don’t forget that space bar can also be used and is working fine.

    19. Trapped or immobilized enemies can’t be attacked
    If you can’t attack trapped or immobilized enemies (after using a skill), please use the following command: “Ctrl Alt R” to debut the combat script.

    You can also share your Save & Output to our Customer Support service.

    20. Unable to identify object
    In order to identify objects, you need to pay a certain price and it is important to remember that this cost is per object.

    21. Can’t access rewards
    If you still can’t access your Uplay rewards, please check our Uplay (activation) section at the beginning of this post.

    22. Localization issues
    We are currently checking all feedback concerning localization issues and will prepare fix when possible. However our team will certainly priorities bug fixing.

    23. Exploits identified by the community
    It seems that some of you identified a way to modify some values of the game. We don’t have particular problem about this and we hope that with the upcoming modding kit players will offer greater possibilities. However, modify those documents at your own risks

    24. Bestiary quest
    Bestiary quest only record unique creatures! It means that even if you killed 15 different creatures, the bestiary quest will only recognize 1 entry if you killed 3 different spiders.
    We are aware that this quest could be a lot clearer and are trying to see how to fix this.

    25. Balancing
    Our designers are currently checking all balancing issues and we will identify which one are true bugs.

    26. F12 screenshots disable interface
    When trying to make screenshots with Uplay on MMX you may make the interface disappear. You just need to re-press F12 to make it come back.

    You can change Uplay screenshot shortcut on Uplay Settings.

    27. Menu Always ask to confirm without change
    It seems that when you changed the language of the game, menus keep asking you if you want to apply changes or not. We are currently trying to fix this.

    28. Unable to Taunt/provoke
    Not all enemy can be taunt or provoked (especially bosses).
    Could you please specify which monster you have difficulties with?

    29. Can’t download soundtrack (Deluxe edition owners)
    This problem should now be fixed.
    - Uplay: you can download it from MMX my library page
    - Steam: the game ost is directly downloaded to \Steam\SteamApps\common\Might & Magic X - Legacy

    30. 32 Bit was fully supported on Early Access
    Indeed, we are sorry for all 32 bit OS owners. Due to the difference of content included in MMX final version and the Early Access (representing only a small part of the game), we had to reduce some features for computer unable to handle more than 4GB of memory.

    31. Mac version
    The Mac version will not be available at the release of the game. We are currently working on it. Our team is starting optimization process on this platform so we can't provide you an estimated time of arrival for this portage. We are sorry for the inconvenience it might cause to players.

    --------

    Edit 30/01

    In the mean time, if some of you who still have difficulties:
    - Reaching Act2, OR
    - Getting Maximus 3rd quest OR
    - Having the "invisible enemy" outside town OR
    - Save corruption issues
    Could send me by private message one of their save (with any filehoster like http://ge.tt/ for example) (+ dxdiag & crash log if possible & relevant)
    so we will be able to track down the problem directly.

    Important Notice
    - Your game should be working on this version: 1.3.1-14561 (you can find it on game main menu)
    - If you played Early Access: you need to uninstall the game first and then reinstall it with the patch (1.3.1-14561). Your saves aren't compatible (you may be able to play with them but this can corrupt further saves)
    - In order to activate the game you need to be online on Uplay (one time activation but you need to actually launch the game)
    - Uplay issues: If you can't access act 2
    - restart Uplay (be sure you are running it in administrator mode)
    - check if you are online on Uplay
    - check if you don't have a firewall issue
    - check your game version (you need to be on 1.3.1-14561)
    - even if you were able to download/update the game, you may also have connection issues with Uplay, some players found a solution on their router (http://forums.ubi.com/showthread.php...=1#post9507015) - just in case you can also try to use an Ethernet cable to connect directly to your box instead of Wifi connection.
    - try to re-enter your key in the game extras > bonus menu

    - If you have missing textures, combat scripts issues, delays on voices etc. please try to reduce your settings (memory issue) – and be sure your game is up-to-date (1.3.1-14561).
    - If you have difficulties with your saves, you need to be sure that all your saves were done with the day one patch. EA or non patched versions of the game saves may corrupt the next ones.
    - Soundtrack link on Uplay is now fixed
    - If you have an Optimus GPU (graphic card) or a recent processor i7, be sure that you are using your main GPU.
    - Concerning Bestiary quest, only "unique" creatures are taken into account (normal & elite version counting as one)

    For technical information, see our blog article here https://mightandmagicx-legacy.ubi.co...al-information

    We will gradually update this topic with main concerns & solutions.

    We hope you will enjoy the game!

    Cheers,
    Your MMX team
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  2. #2
    Reserved
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  3. #3
    Reserved
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  4. #4
    I've just bought the Game via Steam and it runs greate until I want to enter any building (I've tried so far the in the blacksmith the Church and the Watchhouse in the first Town). Then I just see the Mousecursor and a black screen and I can only exit the game via alt+F4 the sound keep working.

    System
    Win 7 64Bit
    8 GB Ram
    Radeon HD 5750
    AMD Phenom II X4 965 Processor 3,40 GHz
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  5. #5
    Originally Posted by ThomasvonDeloir Go to original post
    I've just bought the Game via Steam and it runs greate until I want to enter any building (I've tried so far the in the blacksmith the Church and the Watchhouse in the first Town). Then I just see the Mousecursor and a black screen and I can only exit the game via alt+F4 the sound keep working.
    Hello ThomasvonDeloir, we have reported this bug to our testers, could you also please share a dxdiag of your computer?
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  6. #6
    Where should I send it? I Won't post this in a Forum
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  7. #7
    Of course, sorry my last message wasn't complete.
    Please send you dxdiag directly to me as private message (click on my nickname)

    If other experience the same issue (or other ones), please don't hesitate to contact our Customer Support service right here http://support.ubi.com/en-GB
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  8. #8
    1) The NPC naga in the lighthouse is a teacher of dualwielding skill. I have 2 chars (elve and human), who have all requirements to learn it, but the character are blank if you try to learn the skill in dialog.
    2) It is missing the door to the guy, who teache endurance skill (1grade) in beta - is it changed or bug?
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  9. #9
    Alright, day one bugs;

    1: Some transitions (the exit from the lighthouse, exit from the puzzle crypt with the torches, some other area entrances and exits) only respond to the space bar and don't work with mouse clicks. Most other transitions also respond to mouse clicks. I wonder if this is intentional as these transitions could be flagged as dangerous or something and the mouse is disabled to prevent accidents.

    2: Some interractive items (the blue water crystal on Tirya Bay beach for example) only respond to the space bar and don't react to mouse clicks at all.

    3: The Moonsilk Spiders have a special ability called Mana Leech. The description states that it drains mana from the person that it hits. This is not the case. If a monsilk spider hits any party member it drains mana from everyone. All four of them suffer. This renders them highly dangerous at low level and the tactic of having frontline warriors challenge them to reduce mana loss is worthless as they'll just hit and drain everyone anyway.

    4: Inside the Den of Thieves in the first room on the right there are two bookcases that display oddly. They are facing into the wall and the back of the books are not textured. Therefore I see a lot of hollow book shaped boxes that I can see the wall through the front side of. Only the tops and sides of the books are visible. The bookcases themselves look odd. I took a screenshot to demonstrate but alas......

    5: Pressing F12 to take a screenshot hides the interface, completely. And I have no idea which key to press to bring it back up again so that I can see what I'm doing.

    6: This last one's a bit more fiddly. I was in the mystery crypt with the torch puzzle. I stood in front of the exit and saved the game. Then I clicked on the exit (and it didn't work so I had to sue the space bar). The game lagged so long that I pressed the left arrow button to turn left. Why did I do this? I was trying to see if I was actually transitioning at all or if the exit wasn't acknowledgine the space bar. The transition began and completed and then keyboard movement was completely disabled. I saved, loaded, still disabled. I had to reboot the game before keyboard movement (and quite a few other keyboard commands) would work again.

    Personally I'd consider those last two to be the nastiest at the moment.
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  10. #10
    There is a typo in the description of the "Elixir of Potency", the word consumed is spelled conusmed.
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