1. #1

    game wont load fully cant play

    the game wont load up all the way so i can play the game and tried submitting error on technical support page and it just opens another window that say ERROR
    i would like my and mt freinds game to work so we can play please fix this prolem with many peoples accounts please and ty
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  2. #2
    Ubi-MoshiMoshi's Avatar Community Representative
    Join Date
    Nov 2011
    Hi, which game are you having trouble with? if you are having problems with the support page you can also contact them on Facebook and Twitter.
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  3. #3
    petsmartstar's Avatar Member
    Join Date
    May 2012
    Pennsylvania, USA
    It seems that if you play mini games, especially the Blood Work Lab, in full screen, it behaves a little better. Visit Adobe Flash's website to make sure your player and plug in's are up to date. If you use Firefox, you can type the following in your browser... about : plug ins, then click the option for "are my plug ins up to date", to automatically make sure you have the newest ones. If your browser gives you trouble with animations on other games or sites, consider creating a new Firefox or Google Chrome profile, since your current browser user profile may be corrupt. Here are links for the processes I mentioned above. Hope this helps and have a great day.
    Check plugins:

    Chrome: https://support.google.com/chrome/bi...&p=cpn_plugins

    Create new profile to get rid of errors:

    Firefox: http://support.mozilla.org/en-US/kb/Managing-profiles
    Chrome: http://support.google.com/chrome/bin...&answer=142059
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  4. #4
    Thanks for being helpful.
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