1. #1

    Problem with install

    I was install, but i had problems so i delete all AS folders and when I want to install it again it post me this: "The setup has detected that version 1.02.000 of Assassin's creed Revelations is already installed

    This setup installs an earlier version of Assassin's Creed Revelations (1.00).

    You will have to uninstall the previous version before installing this version."

    So i tried to uninstall it but I can't squeeze uninstal ****on.

    Sorry for my english.
    Share this post

  2. #2
    Mr_Shade's Avatar Senior Community Manager
    Join Date
    Nov 2009
    Location
    EMEA CRC
    Posts
    21,550
    Hi there,

    If youre unable to un install it via the control panel etc, you should contact Ubisoft support, who will be able to tell you all of the files and folders you need to remove.

    Support can be contacted via my signature.
    Share this post

  3. #3
    Madangry's Avatar Ubisoft Support Staff NCSA
    Join Date
    Mar 2010
    Posts
    93
    You probably have some reminent registry keys left over making your computer think it still has the game installed. You can go into Run > regedit and see if these keys are still there and remove them. Or if your not comfortable editing your registry, get a freeware registry cleaner to see if it can track down the errant keys.

    Assassin's Creed Revelations Vista/7 64bit HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\As sassin's Creed Revelations HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ Windows\CurrentVersion\Uninstall\{33A22B2D-55BA-4508-B767-BF2E9C21A73F}
    Assassin's Creed Revelations Vista/7 32bit HKEY_LOCAL_MACHINE\SOFTWARE\Ubisoft\Assassin's Creed Revelations HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\{33A22B2D-55BA-4508-B767-BF2E9C21A73F}
    Share this post

  4. #4
    Thank you, I deleted that registry and it's working now!
    Share this post

  5. #5
    I have the exact same problem- I want to reinstall the game after in an attempt to uninstall it deleted all files. I get this error message when I click the install button. I have tried cleaning out the whole ubisoft folder in the registry but even that did not work and I still get the error message. Any Ideas?
    Share this post

  6. #6
    Mr_Shade's Avatar Senior Community Manager
    Join Date
    Nov 2009
    Location
    EMEA CRC
    Posts
    21,550
    If you have tried deleting the registry entries listed above, please contact Ubisoft Supoort.

    Links are in my signature.
    Share this post

  7. #7

    iam getting this problem

    cannot find essential information
    configuration error:0*0002
    configuration error:0*0003
    try re installing to fix this error
    Share this post

  8. #8
    hi can you explain all steps how to delete the registry. i have the same problem. Thank you
    Share this post