1. #1

    Ubi Club is not fully functional at PC

    If I change my Ascount image in the Ubi Club and click on done,
    only Ubisoft pages on the phone changed, but if I visit with the PC Uplay or a Ubi forum it is not changed.
    There is still the old picture to see.

    I would also like to add new friends through the Ubi Club on PC, but that does not work at all. It starts the search ... but not a single player is found.
    One hour looking for only a single player, and found nothing. ... I closed the page unsuccessfully.
    Well, it all works only with the phone, but nothing works on the PC.
    For me as a player on PC, I would like to do such things on the PC and not with the phone !!!
    Please fix that at last, this does not work for several weeks now.
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  2. #2
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
    Join Date
    May 2018
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    1,990
    Hey there BonnieB. - sorry to hear you're experiencing this!

    The Club avatar isn't updating correctly on our side at the moment unfortunately. I see your image is updated in our system, hopefully our development teams can get that fixed as soon as possible.

    Regarding adding friends, can you confirm if this happens to anyone you search for or just one specific person?
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  3. #3
    Hello Ubi-Gumdrops, so in the Ubi Club, adding friends does not work at all.
    I've tried several times with different players I wanted to add.
    Except for a starting search for the player, nothing happens at all.
    I can only make friends over the phone or I use Uplay to look for a new friends.

    Thank you for your quick reply.
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  4. #4
    UbiSailorScout's Avatar Ubisoft Support Staff
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    Sep 2017
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    Hey BonnieB.! Have you tried searching for them on the Club page?
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  5. #5
    a Question UbiSailorScout: Can you read what I wrote ? (I know that my English is not good)
    club.ubisoft.com
    yes exactly the page I mean.
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  6. #6
    UbiSailorScout's Avatar Ubisoft Support Staff
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    Sep 2017
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    Oh! My mistake. I assume you were only trying through the client. Please try these browser steps.
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  7. #7
    Have tried all the steps on the page. Firefox and Adobe are up to date.
    But searching for players is exactly the same as before at Club Ubisoft.
    Endless search but no result. He just search and search and search.........................................
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  8. #8
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    Are you able to add friends if you use Uplay?

    I see the same issue on the friends page of the club.ubi.com webpage, so I'm having this looked into.
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  9. #9
    Hello, yes about Uplay it works. Also on the mobile app.
    But unfortunately not if you visited the club Ubisoft site and tried it there.
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  10. #10
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    This issue is being investigated. Thanks for reaching out to report it!
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