1. #1
    xLDE's Avatar Junior Member
    Join Date
    Jan 2018
    Posts
    1

    Can't turn off 2fa

    Hey guys, Ive been trying to turn off my 2fa on my ubisoft account and it doesnt work.

    I go here -> https://account.ubisoft.com/en-US/security-settings

    I sign in,
    I click "MANAGE MY 2-STEP VERIFICATION PREFERENCES"
    I click "Deactivate 2-Step Verification"
    I accept
    It loads
    It loads
    It loads

    1 hour later

    still loading

    any help? this is really frustrating.
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    4,200
    I checked into your account, and it looks like you got this taken care of. Let me know if that isn't the case.
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  3. #3
    I have the same problem, I have solved for 5 days over support and zero response, the only thing I've done is that I verified the email address that it is me and then no response. I'm really hurting, I was looking forward to playing for the weekend and nothing again, so I can not even think of another game from the ubisoft, why can not I play it too. I understand it was Christmas, but a week of two crunches for admina will come to me for a long time, myself doing a similar job, and users would probably have ruined my balls after such a time. I believe it is a human failure of the individual and someone will do something about it at last, with greetings Vlastimil Hladík
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