If you are experiencing issues with your connection, please check out our connectivity troubleshooting guides: (PC, PS4, XB1)

We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC, PS4, Xbox One.

If you are still experiencing issues, please feel free to create a post. Please include the error code [if receiving one], your region, and your ISP.
  • Example: [Error Code] Eastern US, Comcast.


You can also reach out to Ubisoft Support here. If reaching out to support via our ticketing system, please include a screenshot of your port forwarding. Please do not post this information to the forums.