Thread: Unlink my nintendo switch account | Forums

  1. #1

    Unlink my nintendo switch account

    I need to unlink my Nintendo Switch account from this Ubisoft account. When I press the link button, nothing happens. How should I proceed?

    The link I am using is the following: https://account.ubisoft.com/en-GB/account-information
    Share this post

  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    1,807
    Hey there,

    Does the page continually load?

    Can you please clear your browser cache by following this guide.

    Once you have completed these steps, can you also enable 3rd party cookies.

    A guide to this can usually be found online.

    If you're still experiencing issues, please try a different browser.
    Share this post

  3. #3
    Thanks for the feedback. I've tried it in other browsers and unfortunately it did not work, either. The screen does not display any errors, only the processing GIF appears for about 1 second and then disappears, leaving the confirmation question for the link. Follow the link with the error displayed in DevTools:

    https://ibb.co/wCsDcr5
    Share this post

  4. #4
    UbiSailorScout's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,621
    Hey AlbertoBGM2! I went ahead and unlinked the Switch account from your "AlbertoBGM2" account for you. You may want to try clearing your browser cache before linking it again.
     1 people found this helpful
    Share this post

  5. #5
    Thank you!!!
    Share this post

  6. #6
    Same here, it's broken. All accounts can't be unlinked.
    Share this post

  7. #7
    UbiSailorScout's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,621
    There is a known issue regarding unlinking accounts at the moment. If you need assistance unlinking your Switch accounts, you can send me a PM!
    Share this post