1. #1

    2-Step Verification

    I have been trying to play The Division for some time and every time I try to enter the code that Google Authenticator it says its wrong and if I try the recovery codes it gave me in the beggining, keeps saying it's wrong and blocks me from my account. Is there anything I can do? Can't even log in to deactivate this 2-Step Verification or play the game I bought!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    8,562
    Hi SleekGrunt, we can help with this issue on our support Facebook, Twitter or account support. Thanks!
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  3. #3
    What a helpful response
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  4. #4
    UbiSailorScout's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,577
    Hi Bilbo806. We are unable to assist with account cases over the forums as these cases contain personal information. Instead, we ask players to reach out to our Facebook, Twitter or account support teams for assistance.
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