[UPDATE - May 17] We have announced the upcoming Switch Title Update for South Park: The Fractured But Whole. This patch will address the two issues below, as well as several other items. Please see the patch notes here.[/UPDATE]

Some players are reporting the following two issues on South Park: The Fractured But Whole for Nintendo Switch:

  • An infinite loading screen during the “You Can Call on Me” mission
  • Resetting of the player’s profile (autosave file)

We are investigating fixes for both of these issues, which will be released in a future patch. We hope to make the patch available as soon as possible. In the meantime, the player profile reset can be avoided/minimized by following these steps:

  1. Manually save frequently, rotating between no more than three manual save slots (aside from your auto-save)
  2. If you have more than the first three slots of manual saves, reduce the number of saves following the instructions below*.

*To delete saves:

  1. Start and go into the game (make sure that your preferred save is in one of the first three manual save slots)
  2. Press “-”
  3. Click on the “save” tab
  4. Select the save file you want to delete
  5. Press ‘X’ to delete
  6. Confirm with “yes”

We will update this thread with more information as it becomes available. Thank you for your patience!