1. #1

    Can't Change Name

    When I try and change my name it load and won't stop loading, It goes on for hours, please help
     30 people found this helpful
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  2. #2
    UbiSoftServe's Avatar Ubisoft Support Staff
    Join Date
    Dec 2016
    Posts
    269
    You can reach out to our team at support.ubi.com by clicking on "Contact Customer Support". If you can't login to the website either, you can reach out to the Facebook or Twitter team Good luck!!
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  3. #3
    It's not just his problem, it also happened to me. I can't change my name either.
     22 people found this helpful
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  4. #4
    I have this problem too
     20 people found this helpful
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  5. #5
    I also have this problem. The PC client says "This username is not valid." no matter what, and the Ubisoft Club web page just spins the loading icon unto infinity. Would love to have it fixed; I've also tried it in incognito mode in case it was caused by a cached version of the page, but it didn't seem to work.
     5 people found this helpful
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  6. #6
    UbiSailorScout's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,577
    Hi there! Please reach out to the Facebook or Twitter team. We can look into that for you
     1 people found this helpful
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  7. #7

    Dont change the nickname thru ubisoft club

    Change your name here, works instantly.

    https://account.ubisoft.com/en-GB/account-information
     119 people found this helpful
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  8. #8
    Originally Posted by shokraaN_TR Go to original post
    Change your name here, works instantly.

    https://account.ubisoft.com/en-GB/account-information
    It works! Thanks a lot
     13 people found this helpful
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  9. #9

    ubisoft name change

    it is happening to me too
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  10. #10
    UbiSailorScout's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,577
    Hi ThrowStar!
    Like shokraaN_TR mentioned, you should be able to change your username through the Account Management page If you have changed your username in the last 30 days, you cannot change your username again until the 30 days are over. If you have not changed your username within 30 days, and are not able to do so through the Account Management page, you can contact the Ubisoft Support Facebook
    or Twitter page for assistance. Hope this helps
     1 people found this helpful
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