1. #1

    Can't Sign In

    Hello everybody,

    Please be awesome and help me.

    History: I tried to change my username a few days ago and was directed to account settings on Ubisoft's webpage. I tried to sign in but it would not let me, so I changed my password thinking I had the wrong one. Well I ended up changing it a few times because it would not work even, after the changes were made. I figured out how to change my username without having to log into Ubisoft directly, so I changed it. I was able to game for a few days until Thursday (May 18, 2017). It is also at this time that I moved back home after college ended.

    Problem: I figured it might be something with the internet and my computer not working, but I am able to do other aspects with the internet on my pc and even sign into Ubisoft from other computers within the house, just not MY pc. I need to be able to sign into Ubisoft and Uplay to play my games. BUT IT WILL NOT LET ME SIGN IN. Even though I am able to sign into forums and support, I cannot sign into uplay. I've uninstalled and reinstalled countless times, I've messed with what Ubisoft support said to do and it did not change the problem.

    So I reach out to my fellow gamers. I'm just a gamer suffering from a lack of Siege. The problem is with my PC but I do not know what to look for and to change. Like I said above, other devices on the same network can sign into my account but I can't on my gaming pc. Please Help.

    (side note: I am on wifi currently because my parents have a lack of ethernet ports, but i've able to use the wifi to sign in on other devices so that shouldn't be the problem).

    Thank You.
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  2. #2
    UbiSoftServe's Avatar Ubisoft Support Staff
    Join Date
    Dec 2016
    You can reach out to the support teams on Facebook or Twitter if you can't log in to your profile They can look into that for you.
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