1. #1
    eric.pope's Avatar Community Developer
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    Mar 2016
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    (UPDATED Feb.22) I'm getting an error message with EasyAntiCheat. How can I fix it?

    Greetings PC Warriors,

    During the Open Beta, we received many reports from players who had critical issues with EasyAntiCheat. Thanks again for your time, and for all the information you shared to the customer support teams. For the official launch of the game, we have integrated a brand new version of EasyAntiCheat to better manage error codes, while still protecting the game from cheaters who are using unauthorized hack programs.

    You may refer to our Code of Conduct here: http://forums.ubi.com/showthread.php...ode-of-Conduct
    This Code of Conduct is supplemental to Ubisoft’s Terms of Use: https://legal.ubi.com/termsofuse/en-US

    We strongly believe in providing a fair and welcoming environment to everyone, and we won't make decisions lightly.
    Thank you for your understanding on this matter.




    Previously, the common error message displayed was:
    “EasyAntiCheat detected a security failure on your device”
    Here-below you will find all the details and the ways to resolve the situation.

    Most issues occurring with EasyAntiCheat can be solved by making sure that Uplay or Steam are up to date:
    • On STEAM by VERIFYING THE INTEGRITY OF THE GAME CACHE.
    • On UPLAY by VERIFYING THE GAME FILES.


    If those two conditions are met and you are still getting an error message, the following information should help you get past it.


    If the error message occurs when you launch Uplay or Steam, the LAUNCHER ERRORS article may help you find a solution.

    The errors documented are:
    • Could not load EasyAntiCheat library
    • CreateService / StartService / WriteFile failed
    • Debugger has been detected. Please unload it and try again
    • DNS resolve to EasyAnticheat network failed
    • EasyAntiCheat cannot run if Driver Signature Enforcement has been disabled
    • EasyAntiCheat cannot run if Kernel Debugging is enabled
    • EasyAntiCheat cannot run if Kernel Patch Protection has been disabled
    • EasyAntiCheat cannot run under Windows Safe Mode
    • Error validating EasyAntiCheat code signing certificate
    • Please close (tool name) before starting the game
    • WaitForSingleObject failed



    If you’re still having an issue launching the game with no error message from EasyAntiCheat, please check this FAQ.

    If you get an error message while running the game, it can be one of two types:

    GAME INTEGRITY VIOLATIONS are as follow, Error Code 006000043:

    • EAC Hash file not found
    • EAC Hash error
    • EAC Hash Certificate revoked
    • Unknown file version


    • Missing required file

    One or more files of your game may have been modified, damaged or is missing, and needs to be repaired. To do so, make sure that Uplay is up to date and by VERIFYING THE STATUS OF THE INSTALLATION OF THE GAME (https://support.ubi.com/en-GB/faqs/0...-Game-In-Uplay) . If you are using Steam, this how to VERIFY THE GAME (https://support.steampowered.com/kb_...3335&l=english) in Steam.

    • Unknown game file

    An unknown file that is not part of the game installation was found to be loaded from the game directory.
    First close the running game and then delete the file inside the game directory. After deleting the file you may start the game again.
    Source: http://support.easyanticheat.net/kb/...file/?lr=en-us

    • Untrusted system file

    The game loaded a system dll that failed an integrity check. This error indicates a system level corruption.
    In most cases this can be fixed by running the following command with Administrator rights:
    sfc /scannow
    For further instructions on how to do this, please visit this link:
    https://support.microsoft.com/en-us/...d-system-files
    Alternatively, this error may indicate a virus infection in the system and we highly recommend running a full anti-virus system scan.
    Addionally, make sure that all available updates have been installed through Windows Update.
    Source: http://support.easyanticheat.net/kb/...sion/?lr=en-us

    • Corrupted memory

    The in-memory game code was detected to have been corrupted. This error is very rare and can occur if the physically installed RAMs are defective and causing runtime memory corruption.
    Check that your game installation is up-to-date.
    Use a memory test tool, such as MemTest86, to check the condition of the installed RAM.
    Source: http://support.easyanticheat.net/kb/game/ram/?lr=en-us

    • Forbidden tool detected
    • Forbidden module loaded


    A hacking tool running in background.
    Check that there are no unknown programs running with the Windows Task Manager. Restarting Windows will also ensure that any previously started hacking tools are fully unloaded in the system.
    Source: http://support.easyanticheat.net/kb/game/tool/?lr=en-us

    • Anti-Cheat Error

    A hack attempt to the anti-cheat core was detected. This error should never occur under normal conditions.
    Check that your game installation is up-to-date.
    Source: http://support.easyanticheat.net/kb/...tion/?lr=en-us

    • Corrupted packet flow

    Packet corruption of anti-cheat communication between the game client and the connected host was detected. This error may occur if there is heavy packet loss in the multiplayer connection.
    Try joining to another multiplayer session with low latency.
    Check that your game installation is up-to-date.
    Source: http://support.easyanticheat.net/kb/...work/?lr=en-us

    • Forbidden system configuration


    This violation is triggered if e.g. the Windows Kernel Patch Protection has been disabled or a forbidden modification is found in the Windows Kernel. This error is a strong indicator of a rootkit virus infection and we recommend running a full system anti-virus scan or re-installing Windows.
    Source: http://support.easyanticheat.net/kb/...uard/?lr=en-us


    Possible MULTIPLAYER ERROR MESSAGE is
    • Host or peer validation failed, Error Code 006000044



    If the error message occurs when you install the game, please check the INSTALLATION ISSUE ARTICLE on the EasyAntiCheat help website.
    The errors documented are:
    • Copying service executable failed (32)
    • AddGameRegistryEntry failed
    • CreateService failed (5)
    • GrantAllUsersAccessToService failed



    In all these cases, following the corresponding link will allow you to find more information about the issue and provide you with troubleshoot steps that should allow you to get past it.
     2 people found this helpful
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  2. #2
    Updated log files to EAC error case

    Ticket number: 04315081


    EDIT/UPDATE : Still crashed as soon as multiplayer match started.
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  3. #3
    Well these didn't work as I expected, I know a lot of us have long since already tried this method for fixing. :/

    Updated my ticket: 04316283
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  4. #4
    Done, and as mentioned we long ago tried verifying files. I tried them again just in case, including admin perm EAC reinstalling, along with everything else i can think of.


    Ticket: 04339918
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  5. #5

    Some respect to the customers

    I would like some respect to the customers, this error is YOUR FAULT, it doesn´t fix with bla bla bla, verify, administrator, etc. etc. etc. so don´t waste my time anymore, thanks.
     3 people found this helpful
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  6. #6
    This issue has been in since Alpha and this doesn't look like one single issue causing it, but multiple ones. I have had the issue where anti-cheat would boot me from every game and got around it through disabling multiple programs until it would let me play. This was in alpha mind and now i can run them so i think they fixed some of the false flags, but now it has this odd issue just popping its head back up every 4 to 10 games. I have verified files multiple times and reinstalled easy anti-cheat but still will pop up randomly.

    Starting think Easy anti-cheat just has stability issues and just stops responding randomly and boots. cause i can't replicate its from a single action or certain timing.
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  7. #7
    Ubisoft, if possible, can you please reply to this thread if the situation has been fixed? Quite a few of us are waiting to see if it's fixed before purchasing.

    I'd love to play on Day 1, but as someone who was hit by this error, I'm hesitant.
     3 people found this helpful
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  8. #8
    Originally Posted by Desu.Vult Go to original post
    Ubisoft, if possible, can you please reply to this thread if the situation has been fixed? Quite a few of us are waiting to see if it's fixed before purchasing.

    I'd love to play on Day 1, but as someone who was hit by this error, I'm hesitant.
    You're among a large crowd, then. I really loved the beta, and I'd gladly pay full price for this game, if I knew with certainty I'd actually be able to play it. As it stands, unless they replace EAC or otherwise find a definitive solution to the problem, I just can't justify the risk.
     1 people found this helpful
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  9. #9
    Originally Posted by Desu.Vult Go to original post
    Ubisoft, if possible, can you please reply to this thread if the situation has been fixed? Quite a few of us are waiting to see if it's fixed before purchasing.

    I'd love to play on Day 1, but as someone who was hit by this error, I'm hesitant.
    So, assuming this gets fixed, will there be a post-order bonus for all the people who were too afraid to pre-order because of this error?
     1 people found this helpful
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  10. #10
    Anyone know if this has been fixed for the offical release?
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