Agents, we’re seeing a lot of repeated questions and in an effort to provide the answers, we’ll keep this FAQ up to date.

MIKE Error on Launch
PC: https://support.ubi.com/en-gb/faqs/0...-launch-on-PC/
PS4: https://support.ubi.com/en-gb/faqs/0...launch-on-PS4/
Xbox One: https://support.ubi.com/en-gb/faqs/0...ike-on-launch/

Connectivity Issues
PC: https://support.ubi.com/en-gb/faqs/0...e-Division-PC/
PS4: https://support.ubi.com/en-gb/faqs/0...vision-on-PS4/
Xbox One: https://support.ubi.com/en-gb/faqs/0...n-on-Xbox-One/

IPv6 Connectivity Issues
https://support.ubi.com/en-gb/faqs/0...tivity-issues/

Exclusive Content and Events Rewards, how to redeem and where to find them
https://support.ubi.com/en-gb/faqs/0...vents-Rewards/

Season Pass, what does it contain
https://support.ubi.com/en-gb/faqs/0...-The-Division/

How to report cheaters
https://support.ubi.com/en-gb/faqs/0...-Cheaters-FAQ/

Reporting bad player behavior
https://support.ubi.com/en-gb/faqs/0...Behaviour-FAQ/

What are the Known Issues?
http://forums.ubi.com/showthread.php...-Known-Issues/

Xbox: LIMA Error on Launch
https://support.ubi.com/en-gb/faqs/0...h-on-Xbox-One/

PC System Requirements
https://support.ubi.com/en-gb/faqs/0...-the-division/

How do I redeem my Nvidia promotional code?
https://support.ubi.com/en-gb/faqs/0...motional-Code/

PC: Blackscreen when launching the game
https://support.ubi.com/en-gb/faqs/0...hing-the-game/

Where's my Hazmat set?
Please check your Appearance tab after claiming everything from the Claim Rewards Vendor for a set called CBRN. This is the Hazmat set.
We are aware that the actual naming of CBRN versus the promotional name of Hazmat can be confusing.
Also please be aware that the 'jacket' is not actually a jacket but a shirt, so please check into the Shirt tab instead of the Jacket tab.