Thread: [Far Cry Primal] Error 88500014 Workaround [UPDATED MARCH 3rd 2016] | Forums

  1. #1
    Ubi_Jax's Avatar Community Manager
    Join Date
    Dec 2012
    Posts
    1,468

    [Far Cry Primal] Error 88500014 Workaround [UPDATED MARCH 3rd 2016]

    Question:
    I'm getting error 88500014 when starting game, what can I do to solve this?

    Answer:
    You receive this error because your firewall is blocking the connection. The connection with the server is needed for an one time online activation only.

    If the game cannot establish an online connection, please ensure that your firewall does not block outgoing TCP connections from FCPrimal.exe, UbisoftGameLauncher64.exe and UplayService.exe

    In addition to this, when you start your game please Run the game as administrator. You do this by clicking on the Uplay icon on your system with the right mouse button and select "Run as Admin".

    We have also identified that this happens on a higher frequency to users who use Bitdefender so here are the Steps you will need to apply:

    1. Turn off Bitdefender.
    2. Open the Bitdefender program and go to the Modules window by clicking;
    3. Here, under the Protection tab select Antivirus.
    4. In the Antivirus window select the Exclusions tab.
    5. Make sure Exclusions for files is turned on by clicking the switch.
    6. Click the Excluded files and folders link.
    7. Click the Add button, located at the top of the exclusions table.
    8. Click Browse, select the folder that you want to be excluded from scanning. Make sure it's excluded for both "on-access and "on-demand" scanning and then click OK.
    9. Click Add and then click OK to save the changes and close the window.
    10. Then click on "Excluded processes", add the .exe file of the application and make sure it is "Allowed" > click "Add" and then on Close. (this will exclude them from being monitored by the ATC and IDS)

    To add a Firewall rule for an application (this applies to Bitdefender Internet Security and Bitdefender Total Security):
    1. Go to the Protection section and then click on the Firewall module.
    2. Click on the Rules tab at the top and then select Add rule.
    3. Browse to the application and click Ok, and then make sure the following settings are enabled:
      • At Network type select Trusted, Home/Office, Public, Untrusted.
      • Permission: Allow
      • Click on OK and close the Rules window.

    Before Starting your game again make sure you re-start your PC.

    If these steps do not solve the issue you are having please uninstall Bitdefender from your system and then launch the game. After the game has started up and you are in the main menu you can then shut down the game and reinstall Bitdefender again. After this has been completed, please try the game again.

    If you use a different firewall and need help doing the above steps, please check your firewall manufacturer's website:

    Windows
    Bitdefender
    Avast
    McAfee

    Once you've followed these steps, if you're still encountering problems, please contact our Technical Support Team HERE. Please be sure to provide as much information about your issue, including details on what firewall you're currently using.
    Share this post

  2. #2

    that sounds better, thank you

    that sounds better, thank you

    I will try it!


    So you are saying, that it is needed only for one time activation, so if I turn of windows firewall and bitdefender firewall only once, let it activate itself and then again turn the firewals on, it will work then? and no need to turn of firewall again?
    Share this post

  3. #3
    Nice...

    Problem is even if i turn OFF everything (and i MEAN it) its says the same.... so not ONLY firewall/antivirus (call whatever UBI) the source of this problem!

    I looked the link but there cant apply any ticket or something, so how i supposed to be CONTACT a REAL support then, again?
    Share this post

  4. #4
    Originally Posted by Sah_Lok_Nir Go to original post
    Nice...

    Problem is even if i turn OFF everything (and i MEAN it) its says the same.... so not ONLY firewall/antivirus (call whatever UBI) the source of this problem!

    I looked the link but there cant apply any ticket or something, so how i supposed to be CONTACT a REAL support then, again?
    Got the same problem here too....
    Share this post

  5. #5
    Greetings!

    Yes and some ppl are ignorant, thinking im the blind one, just because HE solved with his BITDEFENDER turned off..... like all ppl in the world using that....

    Btw even WITHOUT ANY firewal or antivirus AT ME the PROBLEM still exist, THAT why i wanted asking a REAL support for refund, but everyone just playing hero/smart, and ofc officials just hiding... (no one gave me a real link or email to them anyway...)

    Clearly something (i dont care if this only 1% of ppl who left) at THEIR ends TOO.... big diference if someone are helpful and ignorant and thinks if he solved, then everyone else solves by its 1000% the same issue....

    I hope you got your problem solved Unzeal, Take care, Have a nice day!
    Share this post

  6. #6
    Ubi-Stature's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2015
    Posts
    1,709
    Originally Posted by Sah_Lok_Nir Go to original post
    Nice...

    Problem is even if i turn OFF everything (and i MEAN it) its says the same.... so not ONLY firewall/antivirus (call whatever UBI) the source of this problem!

    I looked the link but there cant apply any ticket or something, so how i supposed to be CONTACT a REAL support then, again?
    Hi there,

    What error are you receiving when trying to raise your ticket?
    Share this post

  7. #7
    Originally Posted by Sah_Lok_Nir Go to original post
    Nice...

    Problem is even if i turn OFF everything (and i MEAN it) its says the same.... so not ONLY firewall/antivirus (call whatever UBI) the source of this problem!

    I looked the link but there cant apply any ticket or something, so how i supposed to be CONTACT a REAL support then, again?

    Maybe your problem is your OS, if is not a Windows x64 bits, that not allow you to run this game!!... Try to make a clean installation of your Windows x64, cause this game is only for X64 bits systems, THAT'S IMPORTANT!!!!... Have a nice day too, mate!!!
    Share this post

  8. #8

    Ummmm......

    Disabled everything like you said still same error code. I am sorry but why would we have to disable our firewall in the first place? Also why would it only be with Far Cry Primal that I am forced to disable firewall? obviously this worked for a couple people and UBI jumped on it like wild fire saying this is a fix. No its not I am not going to disable my firewall every time I fire up far cry primal. I guess smooth releases of games just are a thing of the past. UBI how about:
    A: Inform the community that you are aware of this issue AT THE VERY LEAST (Not just through forums)
    B: I dont know how about inform us you are currently working on a fix
    C: Instead of us turning our firewalls off how about you just fix the game YOU released and YOU messed up instead of telling us to disable firewalls, I dont do this for any other game not going to start now.
    D: And Finally get the patch fixed today.

    Its obvious you guys dont care about your PC gamers, you release it later to our platform and when you do you cant even play the game. We payed YOU for this game so instead of us fixing it and doing something that most are probably uncomfortable with (Disabling Firewall) how about YOU fix the game that YOU released that was horribly bugged. Lets blame our mistakes on our customers firewall not the fact we released an unfinished bugged product that they cant play. That is a genius business move blame others before yourself. Come on step it up and fix it. Ridiculous you guys cant even release a functional game to PC right off the bat. It is not impossible it to release a functional game I mean it has been done before.
    Share this post

  9. #9
    Originally Posted by Ubi_Jax Go to original post
    Once you've followed these steps, if you're still encountering problems, please contact our Technical Support Team HERE. Please be sure to provide as much information about your issue, including details on what firewall you're currently using.

    So I need to provide you another ticket? because I already stated this didnt work even before this "solution" was announced.
    Share this post

  10. #10
    Ubi-Stature's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2015
    Posts
    1,709
    Hi guys,

    The issue is known and is being investigated by our team, you can find any updates on known issues here: http://forums.ubi.com/showthread.php...WN-ISSUES-LIST

    Additionally, Creating a support ticket will allow us to investigate this further. You will also be able to provide us with system files that we may need to look into on the support ticket such as dxdiags and MSinfo.
    Share this post

Page 1 of 6 123 ... Last ►►