1. #1

    PLEASE HELP game wont start freezes at menu screen ps4

    My son just purchased this for ps4 with his birthday money it has fully downloaded and freezes at the menu screen he can do nothing with it. If anyone has any suggestions or tips they would be greatly appreciated. We can play the game until we get to the main menu screen and then it freezes and nothing can be done unless we delete our save file and start again and this just continually happens main menu and frozen.
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  2. #2
    All I can think of trying until you get an answer from Ubisoft is to delete the game and reinstall it. Did you download and install the update for the game? Have you contact Ubisoft support?
    The game is currently broken with multiple bugs and game crashes. I recently lost all my game progress and I had 100% completion. Support is not sure I will get my platinum trophy once they fix the broken trophy.
    I do have it for PS4 and of all the problems I've had, I have not had the one you mention. Good luck!
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  3. #3

    Ps4 pauses at main menu

    Hi all, I have the same problem, just after I first start the game, I can play the tutorial but after that the main menu loads, but then freezes. So I restart the game and it just reloads then when I get to the main menu it freezes again. Have updated it to the latest version. Still freezes though. Hope ubisoft hurries up and fixes this bug. I am a huge toy soldiers fan and was so excited to play the next edition. But this has dampened it for me...
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  4. #4
    I have the same issue on the X-Box One, once we get to the menu in game, no response, the only button that works is the home button. We have uninstalled and reinstalled the game to the same result, can play the tutorial, but then, nothing. The game was working just fine yesterday, it was this morning the issue started.
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  5. #5
    Ubi-Barbalatu's Avatar Community Developer
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    Aug 2014
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    685
    Hi Guys,

    Our team is aware of this issue and is currently looking into this. As soon as I have more information, I will let you guys know.

    Regards,
    Barbalatu
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  6. #6
    Originally Posted by Ubi-Barbalatu Go to original post
    Hi Guys,

    Our team is aware of this issue and is currently looking into this. As soon as I have more information, I will let you guys know.

    Regards,
    Barbalatu
    While you're fixing that, for the love of god, fix the glitched Challenger Trophy/Achievement. It's been over 1 month, since it was reported, and no news on any upcoming patch.
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  7. #7

    Solution for all of your problems

    Guys i found a solution for your problems ex. Stuck at main screen can't click anything here's the solution. Go to your calendar and change ur date into August 1. Hope this helps you guys.
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  8. #8

    Will it be fixed

    Just bought the game and played the tutorial then this problem. What i fear most is this has been reported 9 months ago and it has not been fixed, so what should I do, is it getting fixed soon or am I needing to seek a refund? Not going to wait 9 months.
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  9. #9

    Having the same problem...

    I'm having the exact same problem. Just bought the game last night and the game gets to the menu and just freezes. Everything I've tried doesn't work. I've scoured online for any solution to this but I can't find a single thing. It's not even in their known issue list on the support page. I did submit a ticket, but I fear that the only solution I'm going to be given is to reinstall the game-- which I've tried with no success multiple times. I don't know how many people have been checking back on this thread, but anyone find a fix? And I didn't think it would work, but I tried that date change thing, and of course no luck.

    I just wish they would provide some more info on this issue. I don't normally go seeking refunds, but it sucks to pay for a game that I haven't even been able to play a minute of.

    **EDIT**

    I got a pretty speedy reply. Here it is:


    "We are aware of an issue with the game freezing after going on the Main Menu and please rest assured we have reported the issue to the Devs. In order to warkaround this issue while a patch is under development, please change the date on your console to a time before October 2015 (Example, 1st August 2015), then restart the console and launch the game. Please note, if the date is put back to the correct date, the issue will repeat itself. We are working to permanently resolve this issue via a patch, but while the patch is under developement, if you wish to play the game, please ensure you follow the workaround. We apologise for any inconvenience caused."

    I guess I didn't restart my PS4 after the date change. Hopefully anyone else having these problems sees this!
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  10. #10
    Originally Posted by TheSheistyThief Go to original post
    I'm having the exact same problem. Just bought the game last night and the game gets to the menu and just freezes. Everything I've tried doesn't work. I've scoured online for any solution to this but I can't find a single thing. It's not even in their known issue list on the support page. I did submit a ticket, but I fear that the only solution I'm going to be given is to reinstall the game-- which I've tried with no success multiple times. I don't know how many people have been checking back on this thread, but anyone find a fix? And I didn't think it would work, but I tried that date change thing, and of course no luck.

    I just wish they would provide some more info on this issue. I don't normally go seeking refunds, but it sucks to pay for a game that I haven't even been able to play a minute of.

    **EDIT**

    I got a pretty speedy reply. Here it is:


    "We are aware of an issue with the game freezing after going on the Main Menu and please rest assured we have reported the issue to the Devs. In order to warkaround this issue while a patch is under development, please change the date on your console to a time before October 2015 (Example, 1st August 2015), then restart the console and launch the game. Please note, if the date is put back to the correct date, the issue will repeat itself. We are working to permanently resolve this issue via a patch, but while the patch is under developement, if you wish to play the game, please ensure you follow the workaround. We apologise for any inconvenience caused."

    I guess I didn't restart my PS4 after the date change. Hopefully anyone else having these problems sees this!
    yeah after i changed the date and time, the game worked. well, half the game. can only play story. thats fine i guess, but i would love to play multiplayer online. cant do that with the date changed. also, how are we sopost to get the patch if we set our systems to think its 2015?
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