Thread: Known Issues, Read This First | Forums

  1. #11

    Ultimate Striker Disappeared from Inventory

    Was playing as the Paladin Airmech and when I went back to select the ultimate striker for some quick and easy fun, it was no longer in my inventory. I received the ultimate striker when I purchased the prime cube. Has anyone else experienced issues with ultimate's disappearing?
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  2. #12
    I can't purchase the gothic core on PS4 nor can the gothic badge be seen when I equip it.
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  3. #13

    Can't play with invited frient

    Hello,

    It's been about 2 weeks I'm trying to play coop, survival and PvP with my brother and everytime we try we get stucked in the lobby with the message "waiting for server to update" after we press options to go to the game.

    I'm in Brazil and he is in Australia. Is there a problem with the servers? Should we do some configuration to solve this?

    To play with random players is ok for both of us.

    I would really appreciate your help on this.

    Thanks!
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  4. #14

    PLEASE update this game!

    Are these issues ever going to be sorted out on Xbox One? This game could also really use a server browser as the current matchmaking makes it very hard to find a match.
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  5. #15

    VIP cubes not working

    Any reason as to why my gold vip cubes are not working after spending 40 bucks on this game and having a silver vip prime membership
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  6. #16
    UbiChrisMANG's Avatar Community Representative
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    Originally Posted by lllProdigylll Go to original post
    Any reason as to why my gold vip cubes are not working after spending 40 bucks on this game and having a silver vip prime membership
    Hello and welcome! Our Support team can help you to sort this out. You can reach them here:

    Hello! If you've already checked your email's spam, junk, advertisement, etc. filters just in case it got auto filtered by your email client you can reach out to our Support team for help. They have access to accounts and the ability to fix this for you. You can reach them in several ways:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  7. #17

    Can't start the game.

    I just reinstalled Airmech Arena on Xbox one today and found that not only was my progress deleted, frustrating but it's a secondary concern, but the game has crashed almost 15 times trying to play the prologue or start the tutorial. I have deleted and reinstalled the game with no change and performing a hard reset on the console had no effect either. Is there any way to fix this? It is a digital copy but this is the first time this issue has come up.
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  8. #18
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
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    Hi ExplodedGear, welcome to the forums! If there is a way to resolve this for you our Support team can help out. You can reach out to them using the following methods:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  9. #19

    uhm

    Hi, back in january I bought the airmech arena starter pack and I recently got back into the game but my silver VIP wasn't there and it wasn't on my ready to install list, does anyone know what to do?
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