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Cruelstoner
12-16-2014, 10:23 PM
Is it really this large? Guess I will be able to play again in a week if so lol...


[edit by staff]

Update 16/12, 5:15pm PST:

We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download. Unfortunately, an issue with the patch downloading process is replacing the entire game instead of just the parts affected by the patch. This is obviously not the expected behavior, and we apologize that many of you will have to wait longer than expected to complete this download. This issue isn’t causing any other problems and once the download is completed players will have the most-up-to-date and fully patched version of Assassin’s Creed Unity.

We are working with Microsoft on a solution to reduce the total download to the intended size so that you can get back into the game faster, but as of now we have no ETA on when this will be resolved.

Currently there is one known workaround: Owners of the disc version of the game can uninstall the game and reinstall it. On starting the game, the patch process will start with the correct download size.

We will continue to update this blog post as we learn more.

Thank you for your support and continued feedback. Your contributions have been key to the development of our patches.

Saint Woodring
12-16-2014, 10:29 PM
Is it really this large? Guess I will be able to play again in a week if so lol...

Mine says the same thing, just wanna clarify. Is this truly 40gb. That's the same amount of space as the original install

SapperMark
12-16-2014, 10:30 PM
I just posted same thing in help section

m4r-k7
12-16-2014, 10:34 PM
The patch is just over 6gb. I just downloaded it.

UbiJustin
12-16-2014, 10:35 PM
EDIT: We have updated the original Live Update Blog (http://assassinscreed.ubi.com/en-US/community/liveupdates/live_updates_details.aspx?c=tcm:152-188856-16&ct=tcm:148-76770-32) with more information regarding the 40GB patch size:


We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download. Unfortunately, an issue with the patch downloading process is replacing the entire game instead of just the parts affected by the patch. This is obviously not the expected behavior, and we apologize that many of you will have to wait longer than expected to complete this download. This issue isn’t causing any other problems and once the download is completed players will have the most-up-to-date and fully patched version of Assassin’s Creed Unity.

We are working with Microsoft on a solution to reduce the total download to the intended size so that you can get back into the game faster, but as of now we have no ETA on when this will be resolved.

Currently there is one known workaround: Owners of the disc version of the game can uninstall the game and reinstall it. On starting the game, the patch process will start with the correct download size.

We will be updating this blog (http://assassinscreed.ubi.com/en-US/community/liveupdates/live_updates_details.aspx?c=tcm:152-188856-16&ct=tcm:148-76770-32) with more information.

Torimoose
12-16-2014, 10:36 PM
I was a little surprised by this as well. Just started my dl and it looks like I might play in a few hours at this rate... :confused:

Kregen227
12-16-2014, 10:42 PM
Mine said the same , I was like whoa!..lol I just hope I can load past the start screen now.

Donmecca23
12-16-2014, 10:52 PM
Mine says the same - 40gb. That's insane.

SapperMark
12-16-2014, 10:55 PM
Im on 20% now and have used 9 gig bandwidth

xxyuroxx
12-16-2014, 11:01 PM
yup 40gb here too. x1. filed a ticket as requested. and its super slowwww to download even on my 100mb connection for some reason... restarted console, no luck.

Pr0metheus 1962
12-16-2014, 11:05 PM
Mine says 40GB too. Another Ubisoft **** up? If so, I am Jack's complete lack of surprise.

Riku_Kurosaki15
12-16-2014, 11:14 PM
My Xbox One is telling me too the update is 40GB...WTF Ubisoft?? I thought the update is supposed to be around 6.7 GB?? This is ridiculous...

Jackdaw951
12-16-2014, 11:24 PM
Oh, Jesus Christ. Are you freaking kidding me? No way. I'll go offline if I feel like playing Unity that much. Otherwise, looks like I made the right move by hurrying up and finishing the story before the patch. No way am I allowing a 40 GB patch, or the time 40 GB takes to download.

Edit: ****! The update is coming without me ever having launched the game or authorized it. And, for some reason the Xbox went offline on me now, and I wouldn't be surprised if it's related to this. You people really need to get your **** together.

Edit 2: I'll let you off the hook on going offline. Looks like the XBL service is having some issues again. It took a reboot to get it to log on again, and the speed of the update (slow, but not overnight slow) tells me it's probably less than 10 GB. I never did see an update size listed, just the overall size, which stands at a little over 40 GB. (That would be correct before a 6.7GB patch.) The file monitoring on the XO is atrocious. (This too is not your fault.)

STDlyMcStudpants
12-16-2014, 11:37 PM
Good news - PS4 is fine

nswidan
12-16-2014, 11:37 PM
this is most likely a display error, but we are investigating this issue. The patch size is most likely not 40gbs, and should only download 6.5gbs. But if you are seeing this, we need to know so please go to our support site and submit a ticket: https://support.ubi.com/

"my questions" > "ask a question"

Even the ****ing patch is glitched! Hahahahahaha!!! XD

Torimoose
12-16-2014, 11:39 PM
It appears to be a DISPLAY ERROR ... Looking at my storage space before and after downloading it is under 7GB

EscoBlades
12-16-2014, 11:41 PM
Have any Xbox One users successfully downloaded the Patch yet? Can you determine what the space taken on your respective hard drives was?

We are trying to investigate this as the size of the Patch should be the same across all platforms - 6.5GB

Jackdaw951
12-16-2014, 11:55 PM
OK, taking deep breaths and calming myself down here. Most of the rage-inducing events really have nothing to do with Ubisoft, but with Microsoft's outright usurpation of the user's control over files, including updates. Those who say the patch is reported to be 40 GB on the XO, where did you see that number displayed? Because I don't think the crappy UI tells us that anywhere. Are you sure you're not seeing the size of the game itself after the previous updates--40.2 GB?

Kregen227
12-17-2014, 12:01 AM
My storage on my xbox isn't showing like its downloading a whole 40 gigs, but im only 37% done right now. I only had 5 games an I unistalled one of them which left me at 32.3 used storage space an that number didn't change that much after starting the update.

Roxas-89
12-17-2014, 12:03 AM
My storage on my xbox isn't showing like its downloading a whole 40 gigs, but im only 37% done right now.

what about your data usage ?

EscoBlades
12-17-2014, 12:06 AM
My storage on my xbox isn't showing like its downloading a whole 40 gigs, but im only 37% done right now.

Thank you. If you could provide what your hard drive space is when you are done downloading. It looks like it appears to be 40GB, but only downloads 6.5GB of data.

We are continuing to investigate it on our end. Thanks for all your patience.

GoldenBoy9999
12-17-2014, 12:14 AM
This is odd. Mine says 40 GB as well. I'm going to download mine tonight and I could tell you how big it is but hopefully you'll have it figured out before then. Thanks for helping us EscoBlades.

SapperMark
12-17-2014, 12:15 AM
Update im at 64% downloaded,total bandwidth used is 29.2 gig upto now

Carper1967
12-17-2014, 12:21 AM
After playing unity and had to be forced to do the update on my Xbox one saying it was a 40 gig update needed .
I panicked and removed 2 games to my external 2tb hard drive to make space!
the download has been going over 2 hours now and only 9% done!
its downloading at 2 to 3 mb/s from a 30 meg line.....band with usage stats in my Xbox one console state that between 9 to 10pm it did 1.07GB between 10 pm to 11pm it did 1.05GB and so far at 11% and from 11 to 12pm it has done 3.51GB and rising,so yes this is definitely a 40 Gb download update!!!!
I hope I don't lose my save!!!

update
game says it was ready to start at 12% downloaded = over the required 6.5GB already downloaded
it seems my save is fine but it's now hanging on a screen that says installing and is hung on 1% after pressing A

Lass4rus
12-17-2014, 12:25 AM
Whether the patch is 40GB og 6,5GB, thats an awful big patch isnt it?? The entire download for Red Dead Redemption was 6 GB...

Are we downloading Dead Kings as well?

nbkillah22
12-17-2014, 12:25 AM
What a joke this game is

OMEGA_UK_V1
12-17-2014, 12:27 AM
It is actually downloading 40GB.
Came on and started the update 3GB downloaded and i'm only 9% done.

http://i60.tinypic.com/jfyr8l.jpg
http://i59.tinypic.com/357n58o.jpg

Kregen227
12-17-2014, 12:42 AM
My usage is about from 50.00 kb to 70.00kb

ParagonOfPurity
12-17-2014, 12:44 AM
I seriously feel like crying. Here where I live in Australia I pay $110 per month for 16 Gb download. After this my Internet is slowed to next to nothing. This update is going to take months for this 40 Gb. Shame on you

kontryboy706
12-17-2014, 12:45 AM
it does indeed look like it's really a 40GB download. No way I'm downloading this. Sucks, because I was actually enjoying the game. But this is downright ridiculous. Guess I'm done with AC Unity

AC_Luigi
12-17-2014, 12:51 AM
Yep its indeed a 40gb update !! No way to download it ! Im living in a country where my speed isnt that high ! So it will take LITERALLY 6 days to be downloaded ! Its a shame really :/

Jackdaw951
12-17-2014, 12:51 AM
OK, I found the bandwidth usage under Settngs.

4PM-5PM - 2.49 GB
5PM-6PM - 4.10 GB
6PM-7PM - 1.60 GB

Total - 8.19 GB

Patch progress - 14%

I feel sick . . .

RinoTheBouncer
12-17-2014, 12:53 AM
I’m on PS4, and no problems so far. It’s 6.51GB.

Did you guys buy the game as a downloadable game or a disc-based version? maybe the patch is somehow mistakenly telling the store to download the entire game, the digital version. I don’t know. But try to find something in common. Is EVERY XBOX user suffering from this? or could be just those who have a physical copy or a digital copy?

Harpua77V
12-17-2014, 12:56 AM
4:30pm est to 6:55 pm and its at 35%. What the heck is going on?:mad:

OMEGA_UK_V1
12-17-2014, 12:59 AM
It's pretty annoying that the Assassin's Creed Twitter is giving out the wrong info. People with usage caps are going to be messed over when they were told it was a display error and they end up re downloading the whole game.

@assassinscreed · 2 hours ago
The update is 6.5GB. It appears to be a display error on the Xbox One

Jackdaw951
12-17-2014, 12:59 AM
4:30pm est to 6:55 pm and its at 35%. What the heck is going on?:mad:

What's going on is that this incompetence seems to be making the system download the entire game again. I would love to be a lawyer living in a country where people pay for broadband by the GB.

It reported being able to start. So I launched the game, it had to sync my data (why?). Then it let me select it and continue, then immediately went to an "Installing 0%" blurb right on the AC Unity launch background.

There it sits still.

Pr0metheus 1962
12-17-2014, 01:05 AM
4:30pm est to 6:55 pm and its at 35%. What the heck is going on?:mad:

The Keystone Cops... I mean Ubisoft... have screwed the ****ing pooch, AGAIN.


https://www.youtube.com/watch?v=YKmpHvOzlxE

Carper1967
12-17-2014, 01:07 AM
After playing unity and had to be forced to do the update on my Xbox one saying it was a 40 gig update needed .
I panicked and removed 2 games to my external 2tb hard drive to make space!
the download has been going over 2 hours now and only 9% done!
its downloading at 2 to 3 mb/s from a 30 meg line.....band with usage stats in my Xbox one console state that between 9 to 10pm it did 1.07GB between 10 pm to 11pm it did 1.05GB and so far at 11% and from 11 to 12pm it has done 3.51GB and rising,so yes this is definitely a 40 Gb download update!!!!
I hope I don't lose my save!!!

update
game says it was ready to start at 12% downloaded = over the required 6.5GB already downloaded
it seems my save is fine but it's now hanging on a screen that says installing and is hung on 1% after pressing A

nearly an hour later and it's hanging on ready to start at 14% and changes to queued then back to ready to start at 14% !!!!
The download speeds are crawling at 50kb/s
mine is a physical disc install

Riku_Kurosaki15
12-17-2014, 01:09 AM
I stopped it because it was slowing my internet speed down to 0.50mbps and my friends wanted me to play Destiny with them on my Xbox 360 and there was no way in hell I would be able to play without serious lag due to this crazy huge download...so I'm not gonna download it if it's 40GB. It's like I'm downloading the whole game over again.

X_xWolverinEx_X
12-17-2014, 01:10 AM
4:30pm est to 6:55 pm and its at 35%. What the heck is going on?:mad:

you should be lucky in australia most people would be at 15/10%in 2 hours Because we're not up to american standards in internet

GoldenBoy9999
12-17-2014, 01:23 AM
Hnngghh... that's horrible that it really is making us install 40 GB's. Hopefully Ubisoft can make the patch the correct size since they didn't really put 40 GB's worth of data in that patch. I'll just play offline for now since I can't play co-op anyway. It would take me about 5 days to download this because I'd have to download it in the night when data usage is free. I don't plan on downloading it until it is fixed.

I'd like to know how the game works when the patch is finished. If it really is downloading the game again, would it overwrite saves or something?

Mine is a physical copy by the way.

RA503
12-17-2014, 01:24 AM
I have xone and have the same problem,(I have the digital version).is the same download nightmare whem I buy the game all over again...

Jackdaw951
12-17-2014, 01:27 AM
nearly an hour later and it's hanging on ready to start at 14% and changes to queued then back to ready to start at 14% !!!!
The download speeds are crawling at 50kb/s
mine is a physical disc install

And mine is a digital code download. I have the exact same symptoms. The game seems to be totally non-functional now, with an update of bogus size stuck at 14%. Moreover, it hung up my system after a while. The controller inputs would not respond, and I had to hold in the power button for it to power off completely, and then restart it normally.

RinoTheBouncer
12-17-2014, 01:34 AM
I wonder if someone who downloaded the 40GB patch already can tell us if the game still requires a patch or not. They either updated the whole game in the store (the digital) so it’s like a 40GB patch and game together being downloading by this “signal” of the net update. Otherwise, it’s a wrong message that got the console to download the full digital game for free, instead of the patch.

Maybe you should check your store, see if the game shows up for a price or free. (for those who have physical copies).

SapperMark
12-17-2014, 01:43 AM
Downloaded,total bandwidth used 45.03 gig.So im guessing full game plus patch

Carper1967
12-17-2014, 01:44 AM
nearly an hour later and it's hanging on ready to start at 14% and changes to queued then back to ready to start at 14% !!!!
The download speeds are crawling at 50kb/s
mine is a physical disc install

Update
just gone back to my Xbox and speeds are still crawling
game is saying ready to start but now at 21% so it's at least moving on up
so far at 21% it still alternates to queued then ready to start !!!! Strange
and so far it has downloaded over 10GB

EscoBlades
12-17-2014, 01:46 AM
We are still looking into this.

From the reports you have given us (Xbox One players), the patch will only take 6.5GB of your hard drive space, despite, for some of you, downloading 40GB of data.

Once we have official word of what is happening, we'll update you all. Thanks for your continued feedback and patience.

Pr0metheus 1962
12-17-2014, 01:57 AM
We are still looking into this.

It's a fricken console! They all have the same hardware. How can you not be seeing the same thing we are when you TESTED THE ****ING THING?

You do test patches before you release them, right?

I mean, how ****ing incompetent can Ubisoft get?

And I'm well beyond being patient - 35 days and $63.56 beyond, to be exact. This game was supposed to work when I bought it, and it still doesn't work 5 weeks later.

Jackdaw951
12-17-2014, 02:01 AM
It's a fricken console! They all have the same hardware. How can you not be seeing the same thing we are when you TESTED THE ****ING THING?

You do test patches before you release them, right?

I mean, how ****ing incompetent can Ubisoft get?

And I'm well beyond being patient - 35 days and $63.56 beyond, to be exact. This game was supposed to work when I bought it, and it still doesn't work 5 weeks later.

You're usually more irate about the problems that I am. But I am completely in sync with you right now. This would be funny if it wasn't so sad.

And now it really doesn't work--at all.

Harpua77V
12-17-2014, 02:02 AM
I have the disc, update says its ready to play. Why should I continue with the DL if its just the full game in digital form? I have the game twice now? I'm so confused. lol I just want to finish the main story, I'M SO CLOSE! Game was running fine for me, I just bought it last Sat night and noticed no real problems I haven't seen and dealt with, in any other AC game.

RA503
12-17-2014, 02:05 AM
I think that they desinstall the game and is re downloading it with the adtional 6,5 GB patch...

Pr0metheus 1962
12-17-2014, 02:07 AM
You're usually more irate about the problems that I am. But I am completely in sync with you right now. This would be funny if it wasn't so sad.

And now it really doesn't work--at all.

You know what I'm really worried about right now. It gets to 100% installed and wipes my entire 98% progress in the game. That would be hi-freaking-larious. If that happens, I'm done with Ubisoft. Never thought I'd say that - I've been a loyal Ubisoft fan since 2003, but if they **** this up that badly, I'm done.

machinehead76
12-17-2014, 02:07 AM
I uninstalled and then re-installed off the disc. The update now reports 6 gigs instead of 40.

Jackdaw951
12-17-2014, 02:09 AM
I uninstalled and then re-installed off the disc. The update now reports 6 gigs instead of 40.

Why does that not surprise me one bit?

EscoBlades
12-17-2014, 02:10 AM
I uninstalled and then re-installed off the disc. The update now reports 6 gigs instead of 40.

Same with this poster - http://forums.ubi.com/showthread.php/976076-39-gig-patch?p=10446114&viewfull=1#post10446114

If you have the disc version of the game, uninstall and then reinstall off the disc. The game should then prompt you to download the correct sized update.

If you are currently downloading the 40GB, you won't lose your save (Pr0metheus)

ParagonOfPurity
12-17-2014, 02:12 AM
That's great it's being looked into but for me 45 Gb download equals 3 months to download at 15 Gb per month whih costs me $330 in service provider costs for that 3 months and my family and I are unable to do anything else on our Internet as I have started downloading after being told it was under 7 Gb which is within my usage allowance and if we do download something else then this will take how long for me?

JayZeach
12-17-2014, 02:12 AM
So here's my download at about 19/20% ish.

http://i.imgur.com/sQhwZam.jpg

http://imgur.com/sQhwZam

Currently downloaded just over 13GB now.

So, who do I send my internet bill to at Ubisoft?

Really, Ubisoft should consider themselves lucky someone hasn't yet taken them to one of the various Trading Standard Authorities because really, this goes beyond "Mis-selling a product".

So, yet again Ubisoft. What?

Harpua77V
12-17-2014, 02:16 AM
Same with this poster - http://forums.ubi.com/showthread.php/976076-39-gig-patch?p=10446114&viewfull=1#post10446114

If you have the disc version of the game, uninstall and then reinstall off the disc. The game should then prompt you to download the correct sized update.

If you are currently downloading the 40GB, you won't lose your save (Pr0metheus)

I am just about to try this, I will report back. Ugh all around...:nonchalance:

Jackdaw951
12-17-2014, 02:21 AM
I don't have that option. I have a digital version.

Pr0metheus 1962
12-17-2014, 02:23 AM
If you are currently downloading the 40GB, you won't lose your save (Pr0metheus)

Although I realize that the saved games are kept elsewhere than where the patch gets installed (or at least I hope they are), I still think your confidence, though commendable, is somewhat optimistic, given Ubisoft's recent track record. As for me, I'll believe it when I see it.

Currently, my install has been stuck at 26% for about an hour, so the issue may be academic.

EscoBlades
12-17-2014, 02:24 AM
I don't have that option. I have a digital version.

Noted. The issue is still being looked into for all Xbox One users. The posted workaround was for the benefit of disc based players.

Zorboid
12-17-2014, 02:26 AM
OK, taking deep breaths and calming myself down here. Most of the rage-inducing events really have nothing to do with Ubisoft, but with Microsoft's outright usurpation of the user's control over files, including updates. Those who say the patch is reported to be 40 GB on the XO, where did you see that number displayed? Because I don't think the crappy UI tells us that anywhere. Are you sure you're not seeing the size of the game itself after the previous updates--40.2 GB?
Multiple sources have confirmed that its actually (just) 6.7 gb but here you go just for gags -
http://imageshack.com/a/img540/7052/HERZMX.png

Harpua77V
12-17-2014, 02:27 AM
So I uninstalled the 40gb game, (which still was at 35%) and then put the disc back in and it told me an update was avail at 6.5gb so this works.

http://i8.photobucket.com/albums/a26/Harpua03/001_zpse679da3a.jpg


I don't have that option. I have a digital version.

Did it, or does it normally take 5, 6, 7+ hours to instal a digital version of a game? Only one I have is FIFA 15 and it took 1hour, at MOST! Why the long instal time? Which also reminds me why the load times in Unity are the worst I've seen in a video game in YEARS! Ugh. Still loving this game tho, haha.

Zorboid
12-17-2014, 02:34 AM
Same with this poster - http://forums.ubi.com/showthread.php/976076-39-gig-patch?p=10446114&viewfull=1#post10446114

If you have the disc version of the game, uninstall and then reinstall off the disc. The game should then prompt you to download the correct sized update.

If you are currently downloading the 40GB, you won't lose your save (Pr0metheus)

Did this and XB1 doesn't say 40 gigs anymore.
http://imageshack.com/a/img901/5836/zXd8wF.png

Jackdaw951
12-17-2014, 02:38 AM
Although I realize that the saved games are kept elsewhere than where the patch gets installed (or at least I hope they are), I still think your confidence, though commendable, is somewhat optimistic, given Ubisoft's recent track record. As for me, I'll believe it when I see it.

Currently, my install has been stuck at 26% for about an hour, so the issue may be academic.

Mine has taken over an hour to go from 14% to 16%.

With every XO Unity user downloading 47 GB (40.2GB game, 6.7GB patch) in blissful ignorance, no wonder throughput is so slow.

EscoBlades
12-17-2014, 02:42 AM
Thank you for the feedback on the disc based workaround.

Pr0metheus 1962
12-17-2014, 02:43 AM
Mine has taken over an hour to go from 14% to 16%.

Well, at least when we wake up tomorrow morning, we'll be able to read the latest batch of video reviewers and game journalists lambasting Ubisoft for this latest debacle. At least I have that to look forward to, because one thing seems clear - at this rate it'll be Saturday before the patch finishes installing, so I ain't gonna be spending any time playing Unity for a while.

And I thought they couldn't **** Unity up any worse than it already was. I'm so naïve.
.

AJfriedRICE
12-17-2014, 02:44 AM
Umm...What do we do if we have the digital version of the game, started the broken 40GB update, and want to cancel it?!? All it allows us to do is pause, or uninstall...

I am NOT downloading another 40GB for this broken game...many of us have data caps on our internet.

Would really appreciate some help here...:mad:

Jackdaw951
12-17-2014, 02:44 AM
I've already reported it to N4G. I suggest anyone with ties to the better media do so as well. Reddit should light up with this soon, at least.


Umm...What do we do if we have the digital version of the game, started the broken 40GB update, and want to cancel it?!? All it allows us to do is pause, or uninstall...

I am NOT downloading another 40GB for this broken game...many of us have data caps on our internet.

Would really appreciate some help here...:mad:

If you don't have the disc version, you are thoroughly screwed. There is nothing that can be done. Humpty Dumpty had that great fall.

AJfriedRICE
12-17-2014, 02:49 AM
I've already reported it to N4G. I suggest anyone with ties to the better media do so as well. Reddit should light up with this soon, at least.



If you don't have the disc version, you are thoroughly screwed. There is nothing that can be done. Humpty Dumpty had that great fall.

I've posted about it on Reddit. There are several other posts about it in the thread about the AC update.

I am livid right now...Ubisoft better either send me a free hard copy of this game, or pay my internet bill for this month. This is truly unbelievable...

Jackdaw951
12-17-2014, 02:54 AM
I've posted about it on Reddit. There are several other posts about it in the thread about the AC update.

I am livid right now...Ubisoft better either send me a free hard copy of this game, or pay my internet bill for this month. This is truly unbelievable...

A hard copy of this game and perthaps one more game would be acceptable compensation. I don't have download caps, but the game I bought has effectively been wrenched out of my hands for an indefinite period, and there's no guarantee that the pieces will come back together again without causing me further loss (like my month of investment into the game). I never authorized Ubisoft or Microsoft to make my game unplayable without so much as a Yes/No prompt.

Pr0metheus 1962
12-17-2014, 02:58 AM
I was going to sit down for a session tonight, doing the Unity Companion grind (which I was already frustrated about). Now it's looking like I won't be able to play today or tomorrow. What a ****ing joke Ubisoft is right now. I mean, can they do anything right?

NondairyGold
12-17-2014, 02:59 AM
I too can confirm that it is infact a 40GB download, but the reality is that it only took up 6.5GB space on my drive.

http://i1313.photobucket.com/albums/t552/UlysessJDuckett/IMG_20141217_005610_zpsf5cb25c7.jpg

You might want to look into taking down the xbox one update until this is sorted. A lot of people have their one's set to automatically install updates (me included!) and this could cause no end of problems for you. This is the last thing you guy's need... thousands of 40GB internet usage bills!!!!

Jackdaw951
12-17-2014, 03:05 AM
I too can confirm that it is infact a 40GB download, but the reality is that it only took up 6.5GB space on my drive.

. . .

You might want to look into taking down the xbox one update until this is sorted. A lot of people have their one's set to automatically install updates and this could cause no end of problems for you. This is the last thing you guy's need... thousands of 40GB internet usage bills!!!!

Take it down? Are you serious? That would leave most of us stuck in downloading limbo. They'd have to reinstate the previous patches and tell us to delete the game and updates, and grab everything again. How does that put us in any better place than we already are?

XArmyOfDarkness
12-17-2014, 03:05 AM
This is most likely a display error, but we are investigating this issue. The patch size is most likely not 40GBs, and should only download 6.5GBs. But if you are seeing this, we need to know so please go to our support site and submit a ticket: https://support.ubi.com/

"My Questions" > "Ask A Question"
so when I go to file a support ticket, the game title has been removed from the list of Assassins Creed games. That's pretty convenient isn't it. What a joke. Not only did it take 3 days to download the original game through the bulls hit bundle pack, but now I have to wait X amount of days more to download a patch and Ubisoft is killing the franchise. Bravo Ubisoft, bravo

Harpua77V
12-17-2014, 03:06 AM
Can someone tell me how long it normally takes to instal a game of this similar size onto your xb1 hard drive? I only buy retail disc versions. The update, (or instal of full digital game) for me, was at 5+ hours and counting at only 35%. Is that normal?

Jackdaw951
12-17-2014, 03:10 AM
Can someone tell me how long it normally takes to instal a game of this similar size onto your xb1 hard drive? I only buy retail disc versions. The update, (or instal of full digital game) for me, was at 5+ hours and counting at only 35%. Is that normal?

When you install a disc game, ALWAYS take your Xbox offline first. The install process will go much quicker. Then go online, and allow the game to update itself. This is Microsoft's fault, not the game dev's. The system gets mired trying to update and install at the same time.

NondairyGold
12-17-2014, 03:15 AM
Take it down? Are you serious? That would leave most of us stuck in downloading limbo. They'd have to reinstate the previous patches and tell us to delete the game and updates, and grab everything again. How does that put us in any better place than we already are?

At the risk of sounding like a complete asshat, the way any business will look at it is the needs of the many outweigh the needs of the few!! I know harsh but thats the way these things work.


Can someone tell me how long it normally takes to instal a game of this similar size onto your xb1 hard drive? I only buy retail disc versions. The update, (or instal of full digital game) for me, was at 5+ hours and counting at only 35%. Is that normal?

It depends entirely on your download speeds, for me it took 2 hours. If you've got a really slow connection it can take days :(

Harpua77V
12-17-2014, 03:21 AM
Thanks y'all, I just went offline, reinstalled disc game and when I started it it says there was an update for Unity! UGH! BUT, it said it was only 6.4gb and not 40gb this time around. I'm currently updating, I'll see how long it takes. Man, I just wanna play the f'n game.

Jackdaw951
12-17-2014, 03:28 AM
At the risk of sounding like a complete asshat, the way any business will look at it is the needs of the many outweigh the needs of the few!! I know harsh but thats the way these things work.


If you sound like an asshat, it's only because you're not seeing the obvious. EVERY Xbox-One Unity owner who cares to be online is going through this nightmare. That's the MANY, brother, not the few.

RaindancerAU
12-17-2014, 03:30 AM
My AC Unity was bundled digitally with my Xbox One - the box is covered with a giant AC Unity wrapper.

I've enjoyed the game immensely so far, despite some framerate issues, particularly when losing connections to the Ubisoft servers.

I was quite happy to see the update ready to go today, then balked at the 40GB download .... at first.

A quick browse of various forums sees ASSURANCES from an official Ubisoft spokesperson that it is only a 6.7 GB download, so I proceed and walk away from my console.

Now I am reading that this is going to end up being in the vicinity of 40-47GB?!? I wouldn't have agreed to do the whole 40+GB all over again at all, it was only due to the assurance from Ubisoft themselves that it was not 40GB.

It took me over two weeks to download AC Unity from 2 different locations since my internet speed is atrocious at home - but I persevered anyway.

Now the prospect of having to go through that (or even worse) all over again is deplorable.

Physical copies should be sent out to all who request - you don't need to send out retail packaging - just send out discs to anyone who requests it. You already have all of our details, what games we have, which versions we have and when we registered Unity with the Ubisoft / Uplay servers - you should have no problem validating our claims.

People like myself will be stuck for weeks trying to claw our way back, some people with low data caps will be stuck for months.

Jackdaw951
12-17-2014, 03:36 AM
I would be willing to join forces with any serious, organized push to get a redress of grievances on this issue. I agree we should all get some form of compensation for being deprived of what we paid for. A hard copy would be a very good start.

Rafe Harwood
12-17-2014, 03:38 AM
Take a second to look at the other end of things (Hopefully I will get my xbone in two days so this hasn't affected me yet so I can be calm atm lol)

Look at what's going on with ubi. They said they were having big problems with the loads on their servers with the latest games (this was a few weeks back), with this new load drawing 40+g for every xbone user, their servers will be hitting astounding transfers.

Ubi have shot themselves in the foot bigger than they ever have before just with this one mistake.

While you are wincing at your misfortune, have a chuckle at the fact that some exec is going absolutely balistic at this moment in time ;)

AJfriedRICE
12-17-2014, 03:50 AM
STILL no official response from Ubi about this?!?! This is a god damn disaster.

Physical copies of the game need to be sent out to all people who started this 40GB "update", plus some sort of compensation. I can't believe Ubi figured out a way to make this even WORSE. Holy crap :mad:

RaindancerAU
12-17-2014, 04:00 AM
While you are wincing at your misfortune, have a chuckle at the fact that some exec is going absolutely balistic at this moment in time ;)

I would be much happier if said exec(s) fund the cost of restoring the good will of affected customers out of their own bonus payment / profit share.

Express deliveries of physical copies, updated to include the latest patch should be a mere blip in the spread of their incentive scheme payments.

Harpua77V
12-17-2014, 04:05 AM
This is getting insane. I've been waiting for the 6gb download to update, but it is making my xbox almost unusable. It is freezing constantly. I MEAN....:mad:

Cruelstoner
12-17-2014, 04:38 AM
So I went to sleep and woke up to see its only at 3% done with the patch (from 2:30 pm till 10:30pm). Going to take me as long to download this as it did the whole game which took me a week with my dsl connection :( ..... Back to Black Flag on my 360 till then I guess. Should have a 100% save on everything on it before this gets done. So I guess it definitely not a display error. Why couldn't you guys have put a hard copy of the disc in the box if your going to give a unfinished game for free to people who bought a xbox one. This is by far the most I have ever had to download to be able to play a game.Microsoft must have paid you guys off big.

xryanx28
12-17-2014, 05:16 AM
I have the digital version on the xbox one and it made me do a 40gb update. What it is doing is reinstalling the whole entire game from scratch. Pretty nasty bug:(

GoldenBoy9999
12-17-2014, 05:56 AM
Thanks for the workaround EscoBlades. I'm pretty happy right now. I'll download the patch tonight and I should only have to provide input to the console for about 10 minutes.

Torimoose
12-17-2014, 05:57 AM
6 hours later I could finally play my saved game, not being online I didn't see the disk fix. This seems terribly unfair for those who are digital only and/or capped and/or limited.

SearStingray157
12-17-2014, 05:58 AM
WOW - WHAT **** is this.
I have been perfectly happy with Unity, have only had a few minor issues, but now I'm not able to play because it requires this 40G download - no freaking way.
Seems like will have to pull the internet connection from my xbox until this if fixed - (I dont think there is any other way to be able to play, is there)
Ubisoft - you REALLY have to fix this

EscoBlades
12-17-2014, 06:05 AM
Official word on this, as seen on the Live Updates Blog (http://assassinscreed.ubi.com/en-US/community/liveupdates/live_updates_details.aspx?c=tcm:152-188856-16&ct=tcm:148-76770-32):


We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download. Unfortunately, an issue with the patch downloading process is replacing the entire game instead of just the parts affected by the patch. This is obviously not the expected behavior, and we apologize that many of you will have to wait longer than expected to complete this download. This issue isn’t causing any other problems and once the download is completed players will have the most-up-to-date and fully patched version of Assassin’s Creed Unity.We are working with Microsoft on a solution to reduce the total download to the intended size so that you can get back into the game faster, but as of now we have no ETA on when this will be resolved.
Currently there is one known workaround: Owners of the disc version of the game can uninstall the game and reinstall it. On starting the game, the patch process will start with the correct download size.

RaindancerAU
12-17-2014, 06:12 AM
we apologize that many of you will have to wait longer than expected to complete this download.

Yup, some will wait days, some will wait weeks and some will wait months.

And some will just give up and walk away (as is evident by the comment stream under the official live updates blog).

There is also the issue of those who will inadvertently go over their data cap and incur extra charges from their ISP.

The official statement downplays the issues that many will face due to this.

I think I am most infuriated by the fact that the previous official stance was:

"No you're seeing it wrong, it really is 6.7 GB, don't trust what you see on screen, trust what we are saying" and I foolishly trusted that what was being said was the truth.

Chalk me down as someone who will need to wait at least 2 weeks to finish this download.

You delayed the release of the patch to improve things, only to blunder straight into this catastrophe and this is patch 4! You've done the patch process 3 times previously without having this issue! Seriously.

Thanks.

Jackdaw951
12-17-2014, 06:13 AM
Oh, what a joke. You mean everyone who let the game update per your deployments, which means everyone who left the XO in its default state, which means the vast majority of XO players, right?


Take a second to look at the other end of things (Hopefully I will get my xbone in two days so this hasn't affected me yet so I can be calm atm lol)

Look at what's going on with ubi. They said they were having big problems with the loads on their servers with the latest games (this was a few weeks back), with this new load drawing 40+g for every xbone user, their servers will be hitting astounding transfers.

Ubi have shot themselves in the foot bigger than they ever have before just with this one mistake.

While you are wincing at your misfortune, have a chuckle at the fact that some exec is going absolutely balistic at this moment in time ;)

I want the pile of heads that exec lopped off at my feet. I want to dance on them and kick them like footballs.

firepats12
12-17-2014, 06:32 AM
Same with this poster - http://forums.ubi.com/showthread.php/976076-39-gig-patch?p=10446114&viewfull=1#post10446114

If you have the disc version of the game, uninstall and then reinstall off the disc. The game should then prompt you to download the correct sized update.

If you are currently downloading the 40GB, you won't lose your save (Pr0metheus)

I see all this hype and question answering over those people with the disc copy, but I see exactly ZERO help/support for those of us with the Digital Copy of the game. I think you are just trying to delay telling us that we are screwed and will have to uninstall/reinstall and thus LOOSE all of our progress. Am I right?

PinkVoltage
12-17-2014, 06:51 AM
I see all this hype and question answering over those people with the disc copy, but I see exactly ZERO help/support for those of us with the Digital Copy of the game. I think you are just trying to delay telling us that we are screwed and will have to uninstall/reinstall and thus LOOSE all of our progress. Am I right?

Xbone games are saved to the cloud when you are connected to XBL (http://support.xbox.com/en-US/xbox-one/games/manage-cloud-saves#262698e4907748339ea9fe0dbcbc56ba), so your saves won't be LOOSE and should still be TIGHT.

PTE Reilly
12-17-2014, 07:15 AM
how do you actually see how big the update is anyway? I just turned on my xbox to find i t already updating and its at 13% but I have no idea how to see how big it actually is

AJfriedRICE
12-17-2014, 07:42 AM
REALLY?!? So we're just s*** out of luck if we have a digital download and an Xbox One?? What if we have a data cap on our internet?

Not to mention...I just went and bought Sunset Overdrive because I basically won't be able to play this for another week. By the time it's done "updating" I'm sure I'll be knee deep into Sunset and say screw Unity.

All this on top of the main problem of what was supposed to be a huge 7GB to fix a ridiculously broken game. You expect to keep fans coming back, Ubi? smh...:nonchalance:

AC_Luigi
12-17-2014, 07:56 AM
Please can someone tell me if i uninstall my game and re install again do i lose my save file ?? I dont wanna loose my progress :/
Anyone?

RaindancerAU
12-17-2014, 08:03 AM
If you were to Google for "unity patch 4", you would see many articles from video gaming sites/blogs detailing Patch 4.

Many of them comment on the size of the patch, at 6.7 GB as being enormous. In fact, the comments on the blogs point out many last-gen games that had high visual fidelity that are smaller than this patch alone (eg: Skyrim).

Many of those commenters even express outrage at having to download a 6.7GB patch, going so far as to call it a service pack.

And here some of us are, waiting to download 6 times more than 6.7GB.

Longer than expected indeed. Understatement of understatements.

nfcarls
12-17-2014, 08:04 AM
Does anyone know if you can turn off downloads while keeping your Xbox One online?

I didn't accept the update, but it's decided to go ahead and download it anyway, which I can't afford to do with my cap.

This is ridiculous. I'll probably have to delete the entire game just to take my Xbox back online.

Harpua77V
12-17-2014, 08:05 AM
Please can someone tell me if i uninstall my game and re install again do i lose my save file ?? I dont wanna loose my progress :/
Anyone?

I have the disc copy, you will NOT lose your saved game data. it is saved separately and you will see that. Uninstall and reinstall the disc then update. Takes forever but you will be fine. I did this and I am currently picking up where I left off before disaster.

AC_Luigi
12-17-2014, 08:08 AM
I have the disc copy, you will NOT lose your saved game data. it is saved separately and you will see that. Uninstall and reinstall the disc then update. Takes forever but you will be fine. I did this and I am currently picking up where I left off before disaster.

Okay thanks a lot for the help :) will do it later today

nfcarls
12-17-2014, 08:46 AM
****ing wow. Just heard from Microsoft that even if I delete the game from my Xbox, it will still download the patch. So that means I can't even take my Xbox online without it ****ing up my internet cap.

Can't get a refund from Microsoft because it's over 30 days from purchase date and it isn't 'defective'.

Doesn't matter that it's ****ed up the entire usage of my Xbox and wasted my money on a month's Gold subscription purchased a week ago.

What a nightmare. I genuinely hate Ubisoft now and will be seeking a refund.

gypsyd66
12-17-2014, 08:48 AM
Does anyone know if you can turn off downloads while keeping your Xbox One online?

I didn't accept the update, but it's decided to go ahead and download it anyway, which I can't afford to do with my cap.

This is ridiculous. I'll probably have to delete the entire game just to take my Xbox back online.

You can turn off automatic downloads in the settings under Power and Start up. If you have it set to 'instant on' you can deselect to automatically do updates. Once you do that, you can then go to the Unity update in My Games and Apps and hit the menu button on your controller to bring up the list of options and select 'pause installation'. This way you can still have your Xbox online for other games and it will not try to continue the download for unity. It also will not automatically download updates for any other games – you will have to do those manually.

nfcarls
12-17-2014, 08:53 AM
Thanks I'll try that later. Wonder why Microsoft didn't suggest that.

gypsyd66
12-17-2014, 08:59 AM
Thanks I'll try that later. Wonder why Microsoft didn't suggest that.

Yeah, it's pretty pathetic that someone with only a modicum of computer knowledge and one weeks use of the XBOne knows more than MS does. I probably should've noted that the only game you won't be able to play is obviously Unity as it will give you the message tha the update is required. All of your other games, apps and online needs should work correctly with those settings. The Unity update will only begin to install again if you specifically go to it and select resume installation.

Hope this helps everyone who is trying to prevent going over their datacap before the next billing period begins!

YukiFA
12-17-2014, 09:14 AM
Holy crap this is a colossal screw up. I don't think there's any other way to describe it, besides substituting "screw up" with another phrase that would get me banned.

Rafe Harwood
12-17-2014, 09:17 AM
****ing wow. Just heard from Microsoft that even if I delete the game from my Xbox, it will still download the patch. So that means I can't even take my Xbox online without it ****ing up my internet cap.

Can't get a refund from Microsoft because it's over 30 days from purchase date and it isn't 'defective'.

Doesn't matter that it's ****ed up the entire usage of my Xbox and wasted my money on a month's Gold subscription purchased a week ago.

What a nightmare. I genuinely hate Ubisoft now and will be seeking a refund.

Oh contrare. Defective is absolutely what it is.

You are in your absolute rights to demand a refund.

There are literally streets and streets full of laywers rubbing their hands in glee after this one :D

GenocideMind23
12-17-2014, 09:28 AM
This is ridiculous .. I bought the assassin's creed bundle pack with my Xbox one. Still waiting to play for two weeks now. Xbox support wasnt no help, and all these "patches" ubisofts been doing hasn't helped me at alllll! Why didn't you guys just give us the disk???? I've been installing and uninstalling this game since I bought the system ! I'm honestly about to give this back and purchase a ps4.

Hrafnagud72
12-17-2014, 09:28 AM
I remember when consoles weren't connected to the internet and game were released with minimal bugs and no patches. Ubisoft is four patches in and still can't get it right.

Fatal-Feit
12-17-2014, 09:38 AM
I remembers the days when people weren't anticipating patches like they were a Christmas present.

Pr0metheus 1962
12-17-2014, 09:51 AM
I remember when consoles weren't connected to the internet and game were released with minimal bugs and no patches.

Yeah, that was a big reason for me switching from computers to consoles back in the early 2000s. How ironic that now we face the same excuses from console game developers that computer game developers used for the garbage they used to sell us. At least they can't use the excuse that different hardware combinations is the cause of these problems, but I'm guessing they will try. In fact, Ubisoft are already trying, with their "some Xbox One users may be experiencing..." BS. Get a clue, Ubisoft, the Xbox is a console - they all have the same hardware, and we all know they all have the same hardware. If one Xbox One user is experiencing the 40GB download issue, we all are.

After leaving the patch installing all night, I woke up this morning to find Unity ready to play. Now I'm not sure if the patch downloaded, or whether it stalled at some point. I'm afraid of switching the Xbox off in case it starts the download all over again.

This took well over 4 hours (when I went to bed after 4 hours it was at 42%), and my broadband speed is 40mbps for both upload and download. Maybe my math is way off, but surely 40GB should not take even half an hour at those speeds. It seems to me that something else must be going on.

Now I'm off to surf the net to see how Ubisoft's latest PR nightmare is playing out in the media. If I can't get actual compensation from what has become a crappy company, at least I can get some vicarious payback by seeing how this disaster is being reported.

[edit] Just checked. Since I'm an early riser here on the East Coast of the US, it looks like the media haven't really got a hold of the story yet (though there is a new report at Lazygamer (http://www.lazygamer.net/general-news/confirmed-assassins-creed-unity-patch-is-40gb-on-xbox-one/) and one from yesterday at Kotaku (http://kotaku.com/6-7gb-assassins-creed-unity-patch-issued-to-fix-framera-1671872114) - neither really blasts Ubisoft for the 40GB patch issue, nor do they mention potential issues with bandwidth caps, charges for usage or the unholy amount of time this download demands). The UK game press should be getting their keyboards going about now, while the US will start rolling into work in a couple of hours. I'll have to get some popcorn.

GolfPro72
12-17-2014, 10:08 AM
After leaving the patch installing all night, I woke up this morning to find Unity ready to play. Now I'm not sure if the patch downloaded, or whether it stalled at some point. I'm afraid of switching the Xbox off in case it starts the download all over again.

Mine shut down during the night, but it picked up the install right where it left off. Hopefully you're done, but if not, you should not lose the progress you had.

Mr_Shade
12-17-2014, 11:02 AM
We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download. Unfortunately, an issue with the patch downloading process is replacing the entire game instead of just the parts affected by the patch.

This is obviously not the expected behavior, and we apologize that many of you will have to wait longer than expected to complete this download. This issue isn’t causing any other problems and once the download is completed players will have the most-up-to-date and fully patched version of Assassin’s Creed Unity.

We are working with Microsoft on a solution to reduce the total download to the intended size so that you can get back into the game faster, but as of now we have no ETA on when this will be resolved.

Currently there is one known workaround: Owners of the disc version of the game can uninstall the game and reinstall it. On starting the game, the patch process will start with the correct download size.

http://assassinscreed.ubi.com/en-GB/community/liveupdates/live_updates_details.aspx?c=tcm:154-188856-16&ct=tcm:148-76770-32

X_xWolverinEx_X
12-17-2014, 11:08 AM
shades where is your christmas hat hmmmmm? no excuses

firepats12
12-17-2014, 11:14 AM
We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download. Unfortunately, an issue with the patch downloading process is replacing the entire game instead of just the parts affected by the patch.

This is obviously not the expected behavior, and we apologize that many of you will have to wait longer than expected to complete this download. This issue isn’t causing any other problems and once the download is completed players will have the most-up-to-date and fully patched version of Assassin’s Creed Unity.

We are working with Microsoft on a solution to reduce the total download to the intended size so that you can get back into the game faster, but as of now we have no ETA on when this will be resolved.

Currently there is one known workaround: Owners of the disc version of the game can uninstall the game and reinstall it. On starting the game, the patch process will start with the correct download size.

http://assassinscreed.ubi.com/en-GB/community/liveupdates/live_updates_details.aspx?c=tcm:154-188856-16&ct=tcm:148-76770-32

This was already said earlier on in this thread. Once again, this does not help those of us who bought the Digital Copy of the game. Why does it seem as if Ubisoft only cares to address those people who bought the Disc Copy?

Mr_Shade
12-17-2014, 11:22 AM
This was already said earlier on in this thread. Once again, this does not help those of us who bought the Digital Copy of the game. Why does it seem as if Ubisoft only cares to address those people who bought the Disc Copy?

I was posting again, since some people won't read the entire thread - they just check the latest post - so it's important to remind new viewers and it does contain our current actions trying to resolve the issue for digital customers.


Ubisoft cares for all of our customers - and is working with Microsoft to correct the issue, as quickly as possible.

Pr0metheus 1962
12-17-2014, 11:33 AM
We have received and confirmed reports that some Xbox One players who have previously applied Patch 3 are seeing a 40GB download instead of the expected 6.7GB download.

"Some"? Name one Xbox One player who meets those criteria who ISN'T seeing a 40GB download.

It's a console. It's not a PC. Consoles don't have unforeseeable hardware conflicts that only affect "some" owners of that console. Ubisoft knows this, we all know this. This "some users" BS is just propaganda. At this point, it's not helping, but Ubisoft just keeps digging itself into a deeper hole.

More apologies would help. Pretending these issues only affect "some" users only makes us all angrier.

X_xWolverinEx_X
12-17-2014, 11:36 AM
"Some"? Name one Xbox One player who meets those criteria who ISN'T seeing a 40GB download.

It's a console. It's not a PC. Consoles don't have unforeseeable hardware conflicts that affect some customers. Ubisoft knows this, we all know this. This "some users" BS is just propaganda. At this point, it's not helping, but Ubisoft just keeps digging itself into a bigger hole.

More apologies would help. Pretending these issues only affect "some" users only makes us all angrier.

umm others who posted pics earlier in this thread

GolfPro72
12-17-2014, 11:38 AM
So I just went to check on the installation progress, and when I went to launch, it said "Ready", so I thought great! Then I launched it, it went through the normal sequence, I selected "continue" and lo and behold - right back to Installing at 0% completed.

I have uninstalled the game, and am currently reinstalling straight from the disk. Once this is complete, I'd expect I'll have to download the patch again, and then install that. Which I will do.

Hopefully this is the last of the issues with getting this patch, and that the patch actually does what it's supposed to do. If not, I'll just be getting rid of this game and move on. Up until this point it's been a relatively pain free experience, but this is just silly. It's one thing to have to release patches - that I get. It happens. Certainly not to this degree, but again, I hadn't had any of the major issues, so I was a lucky one.

But now, I'm just tired of it all. I'm not going to scream and yell, or type in all caps, or make threats or the like. I'll just let my money do the talking in the future. That's what I have control over, and that's how I'll express myself and execute my personal protest. I'll just spend my money elsewhere.

And no - I won't file a ticket on this, so please don't ask me to. Ubisoft is aware of the issue, it's actively working with Microsoft to fix it, so there's no point. It's a waste of everyone's time to do so, so I won't do it at this point.

Pr0metheus 1962
12-17-2014, 11:41 AM
Name one Xbox One player who meets those criteria who ISN'T seeing a 40GB download.


umm others who posted pics earlier in this thread

I just went through the whole thread. All of the folks who posted images of a 6.4GB download had the 40GB issue before they used the work-around. So, no. This is happening to ALL Xbox One users. The only "some" involved applies to those of us who have a game disc and can use it to change the 40GB download they originally see into a 6.4GB download by jumping through a few hoops. The rest of us are out of luck unless we're lucky enough to have unlimited free bandwidth.

Also, this shows that Ubisoft didn't properly test the patch download on an Xbox One - or if they did, they ignored the fact that the download was 40GB. It seems to me that poor or nonexistent software testing is how Ubisoft has got into all the messes we've seen with Unity.

Mr_Shade
12-17-2014, 12:02 PM
"Some"? Name one Xbox One player who meets those criteria who ISN'T seeing a 40GB download.

It's a console. It's not a PC. Consoles don't have unforeseeable hardware conflicts that only affect "some" owners of that console. Ubisoft knows this, we all know this. This "some users" BS is just propaganda. At this point, it's not helping, but Ubisoft just keeps digging itself into a deeper hole.

More apologies would help. Pretending these issues only affect "some" users only makes us all angrier.

I know of a few personally - that have the digital version and only had to download 6.3gb - this also occurred on one of the Office Xbox Ones [UK] however I'm sure that won't make much difference or be important to those who do have to download the 40GB full game :(

So, Ubisoft can only apologise for the issue to those affected and continue to work with Microsoft to correct it.

howlngwlf
12-17-2014, 12:04 PM
I just went through the whole thread. All of the folks who posted images of a 6.4GB download had the 40GB issue before they used the work-around. So, no. This is happening to ALL Xbox One users. The only "some" involved applies to those of us who have a game disc and can use it to change the 40GB download they originally see into a 6.4GB download by jumping through a few hoops. The rest of us are out of luck unless we're lucky enough to have unlimited free bandwidth.

So basically all the xbox one users who have digital copies got screwed

Pr0metheus 1962
12-17-2014, 12:11 PM
I know of a few personally - that have the digital version and only had to download 6.3gb - this also occurred on one of the Office Xbox Ones...

Okay, explain to me how that is possible when the hardware inside all Xbox Ones is exactly the same.

I suggest that perhaps the Xbox Ones you saw not have the problem were ones in Ubisoft's offices that had already had been subjected to the problem before this download, and had had it corrected in some other way - that's the only way it could happen when the hardware is the same. Again, I suspect that the problem here is that Ubisoft is testing on consoles that have a lot of software on them that makes them different from what actual users own. This is a fundamental error in testing software - you have to make sure your rig (in terms of hardware and the software being used during the testing) is the same as what the end user is playing on. There's only one way to do this - you get two Xbox Ones, you load the game up on them using the digital download and the game disc that customers use, and then you add the exact same patches in the exact order that the customer downloaded them. Anything else - for example loading the patch up to a clean install without loading previous patches because the new patch supposedly contains all the older stuff - will lead to errors like this.

I know this because I spent years developing unofficial software patches for computer games that developers either left half-baked or just plain failed to fix (for example Red Baron 2 and, Ubisoft's own Silent Hunter 3 and 4). Sadly, it seems that console game developers are heading down that same path, but consoles don't allow users the same freedom to fix the messes game developers leave behind.

BadassBert007
12-17-2014, 12:38 PM
Holy crap! I'm so glad I returned this turd of a game at release. The only recent Ubisoft title that wasn't a complete and utter failure is Far Cry 4. Watch Dogs was utter crap and full of bugs, The Crew is just awful and also a bug filled mess, and then we have Assassin's Creed Unity, the game so bad even the FOURTH patch breaks stuff and fails to improve the game. Based on this utterly horrendous recent track record I'm going to give future Ubisoft titles a miss. This is what happens when you release rubbish Ubisoft, your customers become former customers.

TekkenLord666
12-17-2014, 12:39 PM
So basically all the xbox one users who have digital copies got screwed


Yes pretty much, we need to sit through a full update and re install of 40 gigs of information. Ubisoft even acknowledges this.


http://www.eurogamer.net/articles/2014-12-16-ubisoft-delays-assassins-creed-unitys-next-major-patch

Mr_Shade
12-17-2014, 12:42 PM
Okay, explain to me how that is possible when the hardware inside all Xbox Ones is exactly the same.

I suggest that perhaps the Xbox Ones you saw not have the problem were ones in Ubisoft's offices that had already had been subjected to the problem before this download, and had had it corrected in some other way - that's the only way it could happen when the hardware is the same. Again, I suspect that the problem here is that Ubisoft is testing on consoles that have a lot of software on them that makes them different from what actual users own. This is a fundamental error in testing software - you have to make sure your rig (in terms of hardware and the software being used during the testing) is the same as what the end user is playing on.

I know this because I spent years developing unofficial software patches for computer games that developers either left half-baked or just plain failed to fix (for example Red Baron 2 and, Ubisoft's own Silent Hunter 3 and 4). Sadly, it seems that console game developers are heading down that same path, but consoles don't allow users the same freedom to fix the messes game developers leave behind.
No idea personally since - I don't work for Microsoft - and have no idea how /if there are differences in hardware in the Xbox One sorry!

The console we have in the office that didn't need to download the 40gb - is retail - running a copy of ACU purchased from the Xbox Market place [same as anyone else] so same hardware as everyone - was patched to TU3 [same as you guys] so I really have no idea.

I wouldn't say 'it worked on one of our consoles' - if that console was a dev kit - since that's unfair to you guys.

And another - needed the 40GB 'update' - same set up - retail - digital version etc.

I also know a couple of people outside of Ubisoft - who also only had the 6.3gb update - so I can imagine it's confusing to you guys - however Ubisoft is working with Microsoft to correct the issue.

howlngwlf
12-17-2014, 01:46 PM
Yes pretty much, we need to sit through a full update and re install of 40 gigs of information. Ubisoft even acknowledges this.


http://www.eurogamer.net/articles/2014-12-16-ubisoft-delays-assassins-creed-unitys-next-major-patch

ty...well this will be last time I digitally DL anything from ubisoft

GolfPro72
12-17-2014, 02:02 PM
Uninstall and reinstall did in fact work. The regular install off the disk took as much time as it did last time, and the patch showed up at 6.7 GB, downloaded, installed, and is now ready to go. My save file is in tact, nothing seems to have been lost or corrupted. I haven't checked on the in game unlocks (costumes and whatnot), but so far, so good.

I look forward to see what improvements this brings along with it. As I mentioned before, I wasn't really having issues to begin with, so I'm hoping that this improves the frame rate, maybe cleans up a couple of other things, but mostly I hope it does what it's intended to do and gives everyone the experience they are waiting for and were promised from the start.

Zafar1981
12-17-2014, 02:05 PM
This Patch is not only 40 GB but it also supper dupper slow. Its 5 hour gone and only 20% is downloaded and my internet is the fastest internet in Australia. SHAME on you UBI$OFT.
SHAME ON YOU UBI$OFT.

This is how you serve your clients. All the time saying lie and giving us product with * patches. Now you expect us to buy VICTORY. Keep treating us like a and we will let you know next year.

Mr_Shade
12-17-2014, 02:06 PM
Uninstall and reinstall did in fact work. The regular install off the disk took as much time as it did last time, and the patch showed up at 6.7 GB, downloaded, installed, and is now ready to go. My save file is in tact, nothing seems to have been lost or corrupted. I haven't checked on the in game unlocks (costumes and whatnot), but so far, so good.

I look forward to see what improvements this brings along with it. As I mentioned before, I wasn't really having issues to begin with, so I'm hoping that this improves the frame rate, maybe cleans up a couple of other things, but mostly I hope it does what it's intended to do and gives everyone the experience they are waiting for and were promised from the start.

Thanks for your feedback - hopefully it will reassure others that it's a working 'workaround' for now.

Mr_Shade
12-17-2014, 02:10 PM
This Patch is not only 40 GB but it also supper dupper slow. Its 5 hour gone and only 20% is downloaded and my internet is the fastest internet in Australia. SHAME on you UBI$OFT.
SHAME ON YOU UBI$OFT.

This is how you serve your clients. All the time saying lie and giving us product with * patches. Now you expect us to buy VICTORY. Keep treating us like a and we will let you know next year.

Hello, I can understand your frustration, but I'm sorry but Ubisoft is not responsible for the speed at which you download items from Microsoft's store - since they are supplying the game /patch data - it's possible due to demand they are slower than normal, but have you tried a wired connection to see that that helps?


I know the news that Ubisoft is working with Microsoft to correct this, may come too late for you so I can only apologise for the frustration this must be causing.

Rafe Harwood
12-17-2014, 02:10 PM
Thanks for your feedback - hopefully it will reassure others that it's a working 'workaround' for now.

It's a workaround for everyone who didn't buy the Xbox One Unity/BF Bundle. Anyone that did is facing a lot of trouble :/

YukiFA
12-17-2014, 02:12 PM
Hey guys, great news; I finished installing the patch and I've noticed a great new feature not mentioned in the patch notes: A significant reduction in Creed Point rewards for ingame actions! Yay! Now we get to experience even MORE GRINDING for Creed Points to upgrade gear (unless you want to use those super fun Helix Points and just hack them).

Yaaaaay! Yaaaay.

Yaaaaaaaaaaaaaaaaaaaaaaayyyy.[/sarcasm]

Ah, crap.

Mr_Shade
12-17-2014, 02:14 PM
It's a workaround for everyone who didn't buy the Xbox One Unity/BF Bundle. Anyone that did is facing a lot of trouble :/
.

It's important that everyone with a disc - knows there is a work around and it works.


We are not forgetting or ignoring everyone else, and are working with Microsoft to correct the error as quickly as we can.


Till then, people with digital copies - can either download the 40gb game - which will not harm your save etc [if your internet usage /speed allows] - or - turn off auto updates / refuse it until it's corrected.

Zafar1981
12-17-2014, 02:40 PM
Hello, I can understand your frustration, but I'm sorry but Ubisoft is not responsible for the speed at which you download items from Microsoft's store - since they are supplying the game /patch data - it's possible due to demand they are slower than normal, but have you tried a wired connection to see that that helps?


I know the news that Ubisoft is working with Microsoft to correct this, may come too late for you so I can only apologise for the frustration this must be causing.
Dear Mr_ Shade

You are doing your job quite brilliantly by giving us the answer oh Ubi$oft is responsible for download speed. Right I agree with this but I have a question and it is very simple. This game is supposed to released on 31st of October(in Australia) and Ubi$oft said no we will launch this game two weeks later. If Ubi$oft announced that no we are not satisfied with the quality of the game and we push the release date to 26th December or any later date was there any problem. Ubi$oft had provided us a broken game with numbers of substandard patches, whose responsibility is to compensate for that. We have paid full amount for the game whatever you quoted, not a penny less, so we expect a finished product. Now telling us download this and that file will solve your problem doesn't solve our problems. Those who had downloaded this patch are still not satisfied with the game.

I remember that we got a finished product from Ubisoft like AC1 and AC2. But since Ubi$oft found that AC is a cash cow the QUALITY and the QUANTITY of the game start decreasing and finally we have Unity a broken, incomplete and unpolished game. 5000 NPC was never my demand, yearly release was never my expectation, multiple studios working on a single game was not my idea. I only need a good game like AC and AC2 and I don't care if it comes with 200 NPC, after 3 years or made by only one studio. I need Ubisoft's Assassins Creed or Ubisoft's Assassin's Creed 2 not Ubi$oft's Assassin's Creed Unity.

Kind Regards
Zafar1981

Jackdaw951
12-17-2014, 02:45 PM
.

It's important that everyone with a disc - knows there is a work around and it works.


We are not forgetting or ignoring everyone else, and are working with Microsoft to correct the error as quickly as we can.


Till then, people with digital copies - can either download the 40gb game - which will not harm your save etc [if your internet usage /speed allows] - or - turn off auto updates / refuse it until it's corrected.

I went to do exactly that, the moment I read about the screw-up here. It was too late. The console was already re-downloading the entire game, a process that can't be interrupted without blowing away the game. This is the default behavior of the XO. It updates everything automatically even if you turn it off, because by default, "off" means standby mode. This is generally a good thing, but it does presume that people who trigger the updating process are actually competent at their job. There's nothing protecting us from negligently untested conditions triggering a bandwidth load 6 times the size intended. We put our trust in you, and you let us down, depriving us of what we bought for a period that's going on a full day now--and I have decent broadband. I can just imagine what people who will take days or a week to get their game back, and who have to pay extra bandwidth charges must feel like.

84% done . . .

iDiON47
12-17-2014, 03:08 PM
The way Ubi$oft handle the whole release of this game is ridiculus.. i bought the bundled xbxone with acu and kinect, preinstalled wich took over 10 hours of DL and waited for release day.. but what happened.. yeah.. ubisoft and microsoft servers didnt coop so my console just told me to buy the game even tho i used my code, so i reinstalled my game wich took the whole day.. and that was one of my days of work and wanted to enjoy my new game but after i waited all day for it to reinstall and what happens next.. yeah it's still the same thing.. just tells me to buy the game, so this takes me to my next step a 2 hour talk with microsoft support and no solution as they said its on ubisofts end the error occur.. so no game for me.. well.. the next day i finally get word from MS that the problem had been solved and i managed to start the game.. but man was i dissapointed.. laggy, no coop, freezing, so played for like 30 mins and gave up.. so now i have been waiting for the patch and was really happy that they rolled out a new patch!.. but what happens when im installing the patch?.. yet again i have to redownload the whole ****ing game!... WTF!?!?!... this is really getting out of line.. im demanding u to compensate us for this ****.. we are ur freakin costumers.. and without costumers u die.. thats a fact.. so ffs make ur costumers not regret ever buying this unfinnished mess from u.. and with this download thingy that xbone seems so found of WTF!.. give us a hardcopy with bundles so this **** does not happen.. i bought mah ps4 with watchdog bundle and they gave me a freakin hardcopy.. this DL only **** is nothing but problem..

nickroos3
12-17-2014, 03:40 PM
I dont post alot on the forums, but this is once again a situation which I just have to voice my opinion.

Over the last couple of weeks, Ubisoft hasn´t been doing much else then updating, fixing, apologizing and posting on the forums how they are working to make Unity the way it should have been working.
On the forums, there are people who get angry, frustrated etcetera. Not for me. For me it is just sadness. I am sad that this game is calling itself ´Assassins Creed´. At the very beginning just the awful FR drops. They fixed that tho. Connectivity with the companion app, still has some tweeks. But above all, which actually can not be fixed, the weak story. If its one thing I am playing assassins creed for, its the story. And when the story is weak, for me the complete game has a 0-1 point lost.

This game does not belong in the assassins creed story line, it is short, not properly designed story and the co-op missions do not compensate. Do not even get me started on Initiates, for that is the biggest fail in gaming history. With the release of Black Flag they had been running the beta, and now, more than a year later, all it can give you is blank initiates pages.

And to top that off, the update Ubisoft has been talking over for a week, is glitched where the complete game redownloads.

To summarize this post: Assassins Creed Unity makes me sad by what it has done to the Assassins Creed franchise.

Pr0metheus 1962
12-17-2014, 03:55 PM
I suspect they only tested the patch on a clean install of the original game. That's why reinstalling the game from the game disc solves the problem. It also explains why some players are getting the 6.4GB download rather than the 40GB one. Presumably those who bought the digital download, but didn't install all three of the previous patches, won't see the 40GB problem (because they have a clean install, or because they didn't install whichever patch is causing the problem to appear in patch 4). This will also apply to a lot of players who bought the game disc but refused to even put the game in their disc drives until patch 4 was out.

The likelihood is, the folks at Ubisoft were in such a rush to get the patch out the door that they incorporated all the previous patches into this latest one, but no one bothered to check if having the previous patches installed would cause a conflict. How much incompetence does it take to forget that players have downloaded three previous patches and not take that into account when testing? I mean, this is Software Testing 101.

Ah well.

The other potential problem, if they did not test with the three previous patches installed, is that some bug fix has been copied incorrectly from the first, second or third patch to this one. With no testing with the previous patches installed, it could mean that new bugs are introduced that Ubisoft did not see during the testing process. It's unlikely, but possible. Also, if this has happened, and if the install process checks the installed game for corrupt data (which patches usually do), THAT could be why it insists on reinstalling the whole game.

So basically, now there may be a bunch of corrupted game files out there that can't be fixed except by deleting the game, then doing a clean install and re-patching it with patch 4.

To find any potential issues, they'd have to run a byte-by byte comparison throughout each part of each patch. Though I'm sure they have software that does this, it's still time consuming. The upshot? I'm thinking "Patch 5". Maybe they'll get that one right.

Jackdaw951
12-17-2014, 04:05 PM
That much is clear to me now. There's no way this could have happened with proper testing. It's also the first time something like this ever happens to me, and I have been gaming during the entire history of videogames.

87% done . . .

TekkenLord666
12-17-2014, 04:14 PM
Mine says the same thing, just wanna clarify. Is this truly 40gb. That's the same amount of space as the original install


basically it's updating and rewriting the digital download by downloading the whole thing all over again. so yes, you will have to re download all 40 gigs.

GoldenBoy9999
12-17-2014, 06:03 PM
I did the workaround so I would only download 6.7 GB's and it worked pretty good. It was going fast at first, downloading quickly, but then when it got to 49% it started going slowly and downloading under a MB/s. I've never had that happen before in a patch and my internet was working fine. It's not night anymore so I had to stop the download. It turns out you can't play ACU while its patch is paused so when I start the game the actual game just says "Installing 34%" but my actual Xbox says the game downloaded to 52%.

It's disappointing because I was planning on finishing ACU today but I guess I'll have to wait until tomorrow.

Btw, thanks for answering our questions Shade.

Harpua77V
12-17-2014, 07:47 PM
While this whole thing has been an udder disaster, I will say that I am really enjoying ACU. Game is breath taking, and I really enjoy the story. Not one of these games, glitches and all, has ever let me done. Just sucks this stuff has happened to Unity. Can't wait for the next one.

Jackdaw951
12-17-2014, 09:31 PM
At around 2 PM EST, an hour or so ago, the game finished redownloading, finally. Total time was a full day, though the download rates varied dramatically from hour to hour. The last hour or so, the download speed was over 2 MB/sec, or over 16 mbps. (My top speed is 20 mbps.) That proved to be the final push in this labor. I quickly turned off autoupdates. (Lesson learned.) Launching the game took a bit longer than normal, which had me on edge. But it went ahead and presented me with my save, and that loaded without issue.

The very first impression is one of much better fluidity and consistency in the frame rate. It still chugs some in big crowds, like at Les Invalides near the helix rifts (midday). But even there, notable improvement is evident. The LOD pop-in has not been touched. I'm not surprised, but I was hoping. Also, someone said that creed-points awards had been reduced by the patch. Not so. I was glad to dispel this worry.

So here we are, after a very trying day. At least the damage was only temporary.

Edit: And my bargain copy of Forza Horizon 2 arrived in the mail, a day early. Woo! Is the long night really over?

SearStingray157
12-17-2014, 10:30 PM
While this whole thing has been an udder disaster, I will say that I am really enjoying ACU. Game is breath taking, and I really enjoy the story. Not one of these games, glitches and all, has ever let me done. Just sucks this stuff has happened to Unity. Can't wait for the next one.
I completely agree. I have only had a few minor hicups with the game so far - until this update issue, which I hope will get fixed soon.
For the game itself, this is definitely my favorite AC game and I'm already looking forward to Victory

EscoBlades
12-17-2014, 10:51 PM
At around 2 PM EST, an hour or so ago, the game finished redownloading, finally. Total time was a full day, though the download rates varied dramatically from hour to hour. The last hour or so, the download speed was over 2 MB/sec, or over 16 mbps. (My top speed is 20 mbps.) That proved to be the final push in this labor. I quickly turned off autoupdates. (Lesson learned.) Launching the game took a bit longer than normal, which had me on edge. But it went ahead and presented me with my save, and that loaded without issue.

The very first impression is one of much better fluidity and consistency in the frame rate. It still chugs some in big crowds, like at Les Invalides near the helix rifts (midday). But even there, notable improvement is evident. The LOD pop-in has not been touched. I'm not surprised, but I was hoping. Also, someone said that creed-points awards had been reduced by the patch. Not so. I was glad to dispel this worry.

So here we are, after a very trying day. At least the damage was only temporary.

Edit: And my bargain copy of Forza Horizon 2 arrived in the mail, a day early. Woo! Is the long night really over?

Thank you for the feedback, it is much appreciated.

gnomeholio
12-17-2014, 11:04 PM
I'm not a gamer really.. loved hockey back in the 90s until it got too complex to enjoy (as life also got more complex). Got the 360 for rock band mostly. Recently got the XB One specifically for Unity, despite all the complaints. You know what? Its pretty friggin' cool. Very few bugs (I came in after patch 3), actually progressing in the game, enjoying every minute. Yes, I'm annoyed I have to sit here waiting for this patch to update, but I'm not going to join in condemning Ubi and I look forward to the next installment as much as I look forward to continuing play once this patch is done.

I hope if next year brings London that its as breathtaking as Paris has been. Sometimes I get caught up between major events just wandering around and looking at the city, the people...

Pr0metheus 1962
12-17-2014, 11:26 PM
...I'm annoyed I have to sit here waiting for this patch to update, but I'm not going to join in condemning Ubi...

That's fine, as long as you realize that, by sitting back and accepting the questionable business practices that have led to all Ubisoft's blunders with this game, and by refusing to criticize the company for these issues, you are tacitly encouraging them to cut even more corners, which will lead them to do this sort of thing again.

It's your decision, but I don't think it's a very principled one, as it's too trusting of a company that has just got done with proving itself to be untrustworthy.

KING HENRY V
I myself heard the king say he would not be ransomed.

WILLIAMS
Ay, he said so, to make us fight cheerfully: but
when our throats are cut, he may be ransomed, and we
ne'er the wiser.

KING HENRY V
If I live to see it, I will never trust his word after.

WILLIAMS
You pay him then. That's a perilous shot out of an
elder-gun, that a poor and private displeasure can
do against a monarch! you may as well go about to
turn the sun to ice with fanning in his face with a
peacock's feather. You'll never trust his word
after! come, 'tis a foolish saying.

Harpua77V
12-18-2014, 12:35 AM
It's absolutely fair to let them know you are unhappy, (demanding heads roll is a bit much tho. lol) but it is ALSO fair to let them know that, in my opinion, they have made one of the greatest series in Video Game history. These games have consistently gotten better from 1 to Unity. I have had such a blast with ever single AC game. As for the stories, they are all subjective. I'm LOVING Unity and I'll I kept reading was how the story was weak. One man's trash is another man's treasure.

Pr0metheus 1962
12-18-2014, 12:52 AM
No one's asking for heads to roll (unless you mean metaphorically, through dismissals). Like I said, if you have no problem with paying $60 for a game that is so bug-ridden that they're still not finished fixing it 5 weeks later, that's your decision. I just think it's smarter to disincentivize that sort of behavior because I think future games should be less bug-ridden, not more so.

The thing is, apathy over stuff like this hurts Ubisoft too. When they screw up like this, it's usually through cutting corners that shouldn't be cut. Such activities hurt the company.

Harpua77V
12-18-2014, 01:03 AM
No one's asking for heads to roll (unless you mean metaphorically, through dismissals). Like I said, if you have no problem with paying $60 for a game that is so bug-ridden that they're still not finished fixing it 5 weeks later, that's your decision. I just think it's smarter to disincentivize that sort of behavior because I think future games should be less bug-ridden, not more so.

Somewhere in this thread people were calling for executives heads. Ha! Metaphorically? yes, but also joking around about being lopped off at the guillotine! lol I was just kidding too btw. As for the 60 clams, I was finally able to get the game this past Saturday. Granted I'm late to the party but i haven't really noticed anything to glitchy that I haven't dealt with in other AC games in the past. ACIII I felt being the most bugged, no? Unity has been nothing but a joy to play, like the others. By no means does that change that I was salty yesterday for sure. and also how it was rushed and apparently had major issues when it dropped. That does suck.

Jackdaw951
12-18-2014, 08:07 AM
Yeah, that was me. Someone envisioned some Ubisoft executive going ballistic, which often means that heads will roll (metaphorically, yes). I said I wanted to dance on the lopped off heads and kick them like footballs. I didn't think about the guillotine. LOL! That's fits here very well. Haha! The bloodlust was certainly in jest, even though there was nothing funny about my frustration.

While the problem is now resolved (about 20 hours later than it should have been) I am certainly not apathetic about it. There are longterm consequences for this much loss of trust.

Cruelstoner
12-18-2014, 09:12 AM
Well 22% done and started the patch as soon as I came here and asked if it was really 40 gb. I probably would have waited for this to be fixed before I started the update if I wasn't told here. "this is most likely a display error, but we are investigating this issue. The patch size is most likely not 40gbs, and should only download 6.5gbs. But if you are seeing this, we need to know so please go to our support site and submit a ticket: "
Please if you give any of your games in a xbox bundle again give us a hard copy of the game. I know your not responsible for my download speeds, but 2 weeks downloading to have a playable game is ridiculous. In total i will have downloaded almost 100 gb. I could have downloaded almost 80 movies in 720p in this time. Also if you come out with another patch please don't make us download the whole game yet again.

Mr_Shade
12-18-2014, 11:08 AM
Btw, thanks for answering our questions Shade.Not a problem - myself and the rest of the team do try to answer as many as possible :)

Rafe Harwood
12-18-2014, 11:17 AM
Yeah, that was me. Someone envisioned some Ubisoft executive going ballistic, which often means that heads will roll (metaphorically, yes). I said I wanted to dance on the lopped off heads and kick them like footballs. I didn't think about the guillotine. LOL! That's fits here very well. Haha! The bloodlust was certainly in jest, even though there was nothing funny about my frustration.

While the problem is now resolved (about 20 hours later than it should have been) I am certainly not apathetic about it. There are longterm consequences for this much loss of trust.

It certainly made me chuckle when you said about lopping off their heads. Kind of apt for the time period :D

Cruelstoner
12-18-2014, 10:06 PM
I hope after 2 weeks downloading the game I can at least invite people to private multiplayer coop games when I do finally get it downloaded(again). 33% and chugging along like a turtle that I ran over on the road. Can anyone on xbox one confirm that multiplayer is working fine. Not the random matchmaking... inviting people from your friends list and club.

RaindancerAU
12-19-2014, 01:25 AM
I hope after 2 weeks downloading the game I can at least invite people to private multiplayer coop games when I do finally get it downloaded(again). 33% and chugging along like a turtle that I ran over on the road. Can anyone on xbox one confirm that multiplayer is working fine. Not the random matchmaking... inviting people from your friends list and club.

I was at 15% done before I left for work this morning and this will take me the better part of two weeks to complete. My bandwidth is limited so not only is it slow, I also cannot run a download such as this when my housemates need to use our shared connection.

I'll take the time to point out that 0.15 * 40 = 6GB downloaded - so it should have been done and dusted as I type.

Thanks for shrugging off the blame, Ubisoft Community Manager. I'll grant that Ubisoft are not responsible for the speed of an individual's internet connection nor for restrictions on data allowances, however;


Ubisoft is 100% responsible for the initial conditions that have warranted a 6.7GB patch, the fourth in the series so far.
Ubisoft is 100% responsible for the incorrect communications that resulted in many believing the 40GB indicated was only a display error and that it was safe to proceed.
Ubisoft is 100% responsible for not even acknowledging that they incorrectly informed us that we would not be subject to a 40GB download
Ubisoft is 100% responsible for failing to detect that the new patch could trigger a re-download of the entire game.
Ubisoft is 100% responsible for seemingly lacking in empathy with severely impacted customers and downplaying / not acknowledging our issues.


I hold extremely little hope that "working directly with Microsoft with no ETA" will yield any acceptable solution prior to the majority of us completing the whole 40GB download. I also have no belief that there is anything that can be done for those such as myself who have already kicked off the download and do not have access to a physical copy. The process has likely already modified so many files that there is no going back.

Ubisoft has made a very grave misstep here and it should be acknowledging the weight of the misstep instead of allowing Tech blogs to be calling out how much of a wreck this patch has turned out to be.

Cruelstoner
12-19-2014, 08:15 PM
I am now having bad dreams about the game download restarting again. In my dream it restarted again and I am like f#$% it... so I do out to buy a new game Destiny and they don't sell it anymore. Anyways worse nightmare ever. 48% after almost 3 days downloading. Might get to play before Christmas.

Rafe Harwood
12-19-2014, 08:47 PM
I am now having bad dreams about the game download restarting again. In my dream it restarted again and I am like f#$% it... so I do out to buy a new game Destiny and they don't sell it anymore. Anyways worse nightmare ever. 48% after almost 3 days downloading. Might get to play before Christmas.

If you don't already have Destiny, don't bother. It's a ridiculous game. Short, repetitive, complete waste of money.

Cruelstoner
12-20-2014, 06:42 AM
If you don't already have Destiny, don't bother. It's a ridiculous game. Short, repetitive, complete waste of money.

But at least I would be playing something any game is repetitive after awhile.

Rafe Harwood
12-20-2014, 01:01 PM
But at least I would be playing something any game is repetitive after awhile.

After a while I will give you.

All I can say is, don't say you were not warned lol

firepats12
12-20-2014, 09:45 PM
Did they take the update back? I got on today after a few days to see if the 40GB got fixed to 6.7GB and instead I did not get anything. Anyone else get nothing?

Cruelstoner
12-21-2014, 09:22 PM
I am at 81% and its still going according to my Bandwidth usage on my xbox one. 2 more days most likely and I will finally be able to play again the first time since the patch 4 rolled out.

RaindancerAU
12-22-2014, 12:54 AM
63% for me.

Kicked off the download pretty much when it was available.

I'm thrilled that I'll spend over a week (probably 10-12 days) to get this done.

Ubisoft's response on this issue is beyond unacceptable - this article in Forbes tells it straight:

http://www.forbes.com/sites/insertcoin/2014/12/17/assassins-creed-unity-patch-mistakenly-mutates-into-40gb-game-replacement-on-xbox-one/


It’s amazing to me that just when you think the Assassin’s Creed Unity mess couldn’t get any worse, Ubisoft slams headfirst into another brick wall like this.


We’ve endured connectivity problems with online games before which is its own genre of annoying, but the core game of Unity is so broken it’s taken four enormous patches to try and get it even close to where it should have been at launch, and now the patches themselves are spawning their own never-before-seen errors to the surprise and amazement of all.


It’s beyond unacceptable and just downright ludicrous at this point.

I actually enjoy playing Unity a lot and really just want to get back in and continue to enjoy it. This is a monumental mishap and needs more acknowledgement from Ubisoft.

Jackdaw951
12-22-2014, 10:48 PM
They've patched the patch. Anyone who held off can now let it happen:


Update 12/22, 10am PST:

We have confirmed that Patch 4 download size on Xbox One will be fixed starting today.

Players will see the following patch sizes:

Players who have previously downloaded TU4 will have a 142MB patch
Players who only have Patch 3 will have a 5.7GB patch
Players who have not previously patched the game, which includes new players, will have a 6.3GB patch

This fix is rolling out now and should be deployed on Xbox One consoles throughout the day.

-The Live Update Team
http://assassinscreed.ubi.com/en-GB/community/liveupdates/live_updates_details.aspx?c=tcm:154-188856-16&ct=tcm:148-76770-32

My system reported needing a 120MB update. That's not quite the 142 MB reported for those of us who suffered through the 40GB redownload of the whole game, but I guess it's close enough. The game is behaving fine after it, so far.

nfcarls
12-22-2014, 11:01 PM
What about those of us who are part-way through downloading Patch 4? I'm at 23%. Resumed downloading about 20 minutes ago and nothing new. Didn't move up, down or restart from 23%, so I had to pause it again due to my cap.

Jackdaw951
12-22-2014, 11:08 PM
What about those of us who are part-way through downloading Patch 4? I'm at 23%. Resumed downloading about 20 minutes ago and nothing new. Didn't move up, down or restart from 23%, so I had to pause it again due to my cap.

Here's the advice of an old programmer: Let it be. Since you are already redownloading the whole game, there is no going back. Worst case: You'll need to uninstall the game and download it from scratch again. But don't assume that just yet. See if it will continue downloading for you. It should! You're not patching, but getting the whole thing again.

RaindancerAU
12-23-2014, 08:13 AM
Yeah mine's still downloading.

I had to reboot the Xbox when the patch hits it seems but it kept on going at about the same pace and the % complete did not change.

Complete the 40GB download if you initiated it and are still slogging through it.

Zero thanks to Ubisoft for including this advice on the new patch notes for those who suffered the most out of this debacle and continue to pay for their buffoonery.