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mojo229
10-06-2014, 11:42 AM
Hi. I bought the game a couple of days ago, installed it and pressed "Play". The games crashes on startup giving a "Trials_fusion.exe has stopped working" message. That was very disappointing. I've found other people having the same problem online but no solution yet. I messed with the config file a little bit, changing the resolution to my screen's resolution (1920x1080) and then instead of getting the previous message I get one saying that Direct X 10.1 or more is needed which is weird because I have Direct X 11 installed.

[EDIT]
Before buying the game I checked my Dxdiag system information file and as you can see below it says that I have DirectX 11. After contacting the Uplay tech support, I was told that even though I have DirectX11 installed my card does not support DirectX 10.1. By the way, I have 2x Geforce 9800 GTX+ graphics cards in SLI mode with a total graphics memory 2Gb DDR3. I tried to check if that's true on the GeForce website but it doesn't mention anything in the specifications (see here http://www.geforce.com/hardware/desktop-gpus/geforce-9800-gtx-plus/specifications).
In any case, I don't think it is fair that you have to be a tech geek to figure out if the game is compatible with your PC. Before buying the game I checked the installed version of Direct X and it seemed OK, the rest of the minimum requirements were OK too so I bought the game. That was the best I could do. Since it doesn't work I want a solution or a refund. Is that possible?

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System Information
------------------
Time of this report: 10/6/2014, 09:18:18
Machine name: MOJO-DESKTOP
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/14/11 14:27:35 Ver: 08.00.15
Processor: AMD Phenom(tm) II X4 810 Processor (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2268MB used, 14114MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Yat1ndra
10-06-2014, 12:15 PM
I have the same issue. Bought it through Steam.

Is this a windows 8.1 issue ?

my system specs:
q6600
4gb ddr2 ram
windows 8.1 x64
nvidia 250gts 512mb ram

Latest drivers installed. Game files have been verified through steam.

En0-
10-06-2014, 12:39 PM
Hi. I bought the game a couple of days ago, installed it and pressed "Play". The games crashes on startup giving a "Trials_fusion.exe has stopped working" message. That was very disappointing. I've found other people having the same problem online but no solution yet. I messed with the config file a little bit, changing the resolution to my screen's resolution (1920x1080) and then instead of getting the previous message I get one saying that Direct X 10.1 or more is needed which is weird because I have Direct X 11 installed.

[EDIT]
Before buying the game I checked my Dxdiag system information file and as you can see below it says that I have DirectX 11. After contacting the Uplay tech support, I was told that even though I have DirectX11 installed my card does not support DirectX 10.1. By the way, I have 2x Geforce 9800 GTX+ graphics cards in SLI mode with a total graphics memory 2Gb DDR3. I tried to check if that's true on the GeForce website but it doesn't mention anything in the specifications (see here http://www.geforce.com/hardware/desktop-gpus/geforce-9800-gtx-plus/specifications).
In any case, I don't think it is fair that you have to be a tech geek to figure out if the game is compatible with your PC. Before buying the game I checked the installed version of Direct X and it seemed OK, the rest of the minimum requirements were OK too so I bought the game. That was the best I could do. Since it doesn't work I want a solution or a refund. Is that possible?

------------------
System Information
------------------
Time of this report: 10/6/2014, 09:18:18
Machine name: MOJO-DESKTOP
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/14/11 14:27:35 Ver: 08.00.15
Processor: AMD Phenom(tm) II X4 810 Processor (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2268MB used, 14114MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Hello,

I believe you have the same problem as here: http://forums.steampowered.com/forums/archive/index.php/t-1400380.html
You have DirectX 11 installed but the graphic card can't use DirectX 11 features.
Also, we provide a demo for people to be able to test the game before buying it.

However, if you can't have a newer graphic card, you may be able to have a refund from the vendor.

Regards,

En0-
10-06-2014, 12:42 PM
I have the same issue. Bought it through Steam.

Is this a windows 8.1 issue ?

my system specs:
q6600
4gb ddr2 ram
windows 8.1 x64
nvidia 250gts 512mb ram

Latest drivers installed. Game files have been verified through steam.

Hello,

It's the same issue. This graphic card doesn't support DirectX 11 features.

Regards,