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View Full Version : Watch Dogs not showing up in Uplay



SonOfMoses.foJ
05-20-2014, 11:43 AM
Hi there, a few days ago I received a voucher with a CD KEY on it, and I activated it and everything was fine. I was told that the game will show up under "Games", inside Uplay. I expected to see it there, saying something like "Watch Dogs - 6 days until download available" or something like that, but there is nothing under my games about Watch Dogs... should I be worried? Or will Watch Dogs show up there on May 27th?? Cheers :)

commonFury
05-20-2014, 11:51 AM
It should show up in UPLAY when the game is available in your area.

Mr_Shade
05-20-2014, 11:57 AM
Indeed - if you have any concerns about any purchases - you should contact your retailer.

The ubistore have a team of support agents, for questions relating to this type of question, so best to ask them.

Powpow90
05-20-2014, 09:52 PM
Indeed - if you have any concerns about any purchases - you should contact your retailer.

The ubistore have a team of support agents, for questions relating to this type of question, so best to ask them.

How do I get in contact with them as I got the 8-digit promo code from Nvidias website to get the game and when I enter code in promo box and click to activate it, I get redirected to the cart and nothing happens?

EDIT - OK I got help from support in getting code to work and I completed the steps, but I'm not seeing the game in my uplay game list. Do I have to wait till release date to see it or do I need to do something else?

Zousug
05-21-2014, 10:59 AM
You will prob have to wait till it is released before you get to download it and play it.. just like the rest of us :( lol

Mr_Shade
05-21-2014, 06:19 PM
Indeed - it should appear when the game is released on the 27th May - or if in Asia, the 26th of June


If you have concerns, support should be able to verify this.

Rail_Balco
05-22-2014, 07:52 PM
I have very same problem, game doesnt show up in my games on uplay. I dont want to be mean to people doing support, but only getting back my old registration was terrible experience full of loading pages, uknown error codes and overally not working webpages and no, I dont have connection problem, because everything else works just fine. In the end, after downloading uplay and getting back my account, I saw that I have no games... I just hope game will show up when it will be released, because right now I'm beyond annoyed...
I frankly hope and believe this was only coincidence or I did something wrong, otherwise I will be really disappointed...

Mr_Shade
05-22-2014, 08:57 PM
Support should be able to check for you - if you have confirmation emails about the order, it should be fine though.

HowlinWolf_PL
05-22-2014, 09:47 PM
it will pop up on release day ( hopefully on 26th before midnight )

Rodneyilmer
05-26-2014, 09:53 PM
LOL i actualy got to download and play watchdogs since the night of 25 !

utakemamoney
05-26-2014, 09:58 PM
lol i actualy got to download and play watchdogs since the night of 25 !

lol lol lol lol lol

SimTabouretski
05-26-2014, 10:30 PM
My game doesnt show up... I bought it from the website and when I connect to the launcher, it doesnt show up? It doesnt even say that I bought it.. In the launcher I can buy it again? WTF

utakemamoney
05-26-2014, 11:57 PM
My game doesnt show up... I bought it from the website and when I connect to the launcher, it doesnt show up? It doesnt even say that I bought it.. In the launcher I can buy it again? WTF

Something probably went wrong when you bought it, try again and if that doesn't work - do it again. Put that credit card to work son!

seallone
05-27-2014, 01:11 AM
My game still not showing Up, got email saying yeah i brought it, I understand then carnt show pick for preorder's and i understand they can not, let you predownload. What i dont understand, is its 27/05/2014 here in uk. and game still not showing a pic, and still carnt download. so can not sleep while i download.

People say steam and origin are bad, U play is a joke

HowlinWolf_PL
05-27-2014, 01:19 AM
it will be there 09:00 or 10:00 AM GMT...but still a bit of a joke, true....you are buying and paying the same price for digital copy ( cheaper and fastest way to deliver ).....and You still have to wait till morning while people got their hard copies few days ago !
that kind of makes You think to keep away from this way of purchasing and makes the Uplay Shop...pointless at some stage.

infam0us76
05-27-2014, 01:22 AM
My game still not showing Up, got email saying yeah i brought it, I understand then carnt show pick for preorder's and i understand they can not, let you predownload. What i dont understand, is its 27/05/2014 here in uk. and game still not showing a pic, and still carnt download. so can not sleep while i download.

People say steam and origin are bad, U play is a joke

well it's the day of release and STILL it isn't in my library, got confirmation email but no bloody game to download. very VERY annoyed.

Totally agree with you as I'm in the exact same boat as you mate, I'm sat here waiting for this **** as want to download whilst I sleep but no sign of the thing. alot of people are cursing on steam also, same crap.

this download crap is bollocks, physical copies any day of the week:mad::mad::mad::mad::mad:

PronixXx
05-27-2014, 05:32 AM
Same here! I do not have the game in my library even through I got the confirmation for the digital download. This is the Nvidia redeem code I got it from..
Even reinstalled Uplay, but didn't work..

TROOPER181
05-27-2014, 06:13 AM
Im from the Netherlands and its the 27th, also i don't see anything in my games library. Good to know im not the only one. I purchased it through the official Ubistore as a digital download.. man i hate to read on the forums that others already are playing it while i still wait to even show up in my library...

darkarvan
05-27-2014, 06:14 AM
Hope he also activate the game key, not only the bonus edition key. Obviously it should show up.

HeliomTV
05-27-2014, 06:19 AM
27.5.2014 7:20 AM GMT +2

http://s15.postimg.org/avsoonvq2/sdaasd.jpg

::D:D

lochnessC
05-27-2014, 06:24 AM
UPlay sending out at 10 am CET.... last i heard... thats 10 hours past the 00:01 am launch here in EU...

Str33tsgaming
05-27-2014, 06:27 AM
Im from the Netherlands and its the 27th, also i don't see anything in my games library. Good to know im not the only one. I purchased it through the official Ubistore as a digital download.. man i hate to read on the forums that others already are playing it while i still wait to even show up in my library...

Same same.also from the Netherlands but i dont have it in my library.
Next time ill just preorder it from steam or something so i can preload it and play it at midnight like most friends are doing right now
Only reason i ordered it here is because i ordered it from day 1 and it was only available in the ubi store.

Its not that i dont have patience and have to wait a bit but come on, everybody knows this pretty much sucks.

lochnessC
05-27-2014, 06:33 AM
If u did buy it from http://www.gamesrocket.com/ u had ur key at 00:01 am CET (friend of me got it then)... so UPlay is a joke... last time i ever buy games on that....

marcello58
05-27-2014, 07:53 AM
It will show up in your games library at 10 am CEST (from what I've heard) since ubisoft doesn't support preloading on uplay. Several sites say the download size is 30Gb so be ready.

Cest is the time zone for Belgium, the Netherlands, Germany, Spain, France,...

a4graphic
05-27-2014, 08:06 AM
27/05 10:05. still nothing.

mummie61
05-27-2014, 08:06 AM
I'm also from the Netherlands but i dont have it in my game list.

I have received the game as a gift with my gtx780 ti.

I have sended UBISOFT already a message but it will take a lot of time because im not the only one with the problem.

I hope that Ubisoft solves this problem as fast as they can.

PedyMaster
05-27-2014, 08:07 AM
Same here, I have the watchdogs preordered.
First, I had problem with redeeming the code (from local reseller) the website was down and with a lots of error... I successfully purchased the game with about fifth try.
And then, Here Iam and cannot download the game. iIf its true about 10am CEST, then I will wait and see, but I already lost the faith.
Next time, I will pay slightly more just not to use ubisoft.

marcello58
05-27-2014, 08:11 AM
It's now 9.10 CEST. Wait another hour.

Dansk3R-91
05-27-2014, 08:15 AM
it will be there 09:00 or 10:00 AM GMT...but still a bit of a joke, true....you are buying and paying the same price for digital copy ( cheaper and fastest way to deliver ).....and You still have to wait till morning while people got their hard copies few days ago !
that kind of makes You think to keep away from this way of purchasing and makes the Uplay Shop...pointless at some stage.

I feel this is so lame - i entered my digital code as everyone else and my game dont show up in Uplay, been like that for days - now game is realases still nothing !

I got screenshots and everything FIX THIS .
HELP FFS! :mad:

marcello58
05-27-2014, 08:17 AM
While waiting, ou can read this nice review :p http://www.theverge.com/2014/5/27/5751906/watch-dogs-review

calabresiw
05-27-2014, 08:35 AM
I understand your case and I was worried also as in my transactions never displayed my order from february/2013 when they launch teh preorder at UBI shop form US or Canada when they did not have their shop in Brazil yet, I received the email 2 hours ago and opened my uplay to download, yet, its not displaying the buy in my transactions, Im from Brazil and as almost everything in here is messedup even from outside companys, I was about to start a spamfest after the launch cause I know they must be very busy now with the launch day, I dont know where you are, but I would wait a little more, now its frustrating to contact support, they should be in an impossible mission right now, wish you luck as I really know how you feel.

TheMiner98
05-27-2014, 08:47 AM
The servers are just waking up. Calm yourself for about 1 hour or so...

alan0511
05-27-2014, 09:01 AM
time check ...
so is it time yet ?

marcello58
05-27-2014, 09:02 AM
It's on my games list :p

14+Gb :)

I have an 18MBps connection and uplay uses 10-11MBps.
That seems the max there servers are handling now. It will take 30 minutes then. (just to inform you)

PedyMaster
05-27-2014, 09:05 AM
Still no luck here

PedyMaster
05-27-2014, 09:06 AM
How did you refreshed the uplay? Do i need to restart it everytime I want to try it?

Devil_5layer
05-27-2014, 09:08 AM
Still No luck here -_-

marcello58
05-27-2014, 09:09 AM
Just close uplay and open it again?

fakfejs
05-27-2014, 09:12 AM
no special edition ... nvidia + ubi = joke

Devil_5layer
05-27-2014, 09:12 AM
Just close uplay and open it again?

alrdy try that no luck :(

Be4st187
05-27-2014, 09:12 AM
Same. If it wasn't for the fact WD came free with a graphics card, I woulda bought it through Steam. That way, it would be downloaded already because of yesterdays pre-load and I would be playing it right now.

a4graphic
05-27-2014, 09:19 AM
11:18. Still nothing.

chuzil7
05-27-2014, 09:21 AM
Still no luck, way to go UBI, brilliant as usual

marcello58
05-27-2014, 09:22 AM
http://imageshack.com/a/img835/5547/q8r5.png

Just be patient ;)

AnttiAn
05-27-2014, 09:22 AM
Hi guys! I've heard that game should be available based on region time. Some guy on Steam in Watch Dogs reviews mentioned that he is playing the game, because he used Singapore VPN and the game is already released there. His Steams stats say that he has already played for 4 hours. I've tried my luck with some Japan proxy, but id didn't help. I'm from Ukraine, it's 11:22 AM here and the game isn't available yet.

Tonyr34gtt
05-27-2014, 09:24 AM
my flatmate has steam it has allowed him to download but wont allow him to play the game.
this is disgusting i usually buy the games through steam but like a lot of people i upgraded my pc especially for this game and received a download voucher but here i am over 9 hours after the release time and still no game in the my games folder on uplay unless i have no choice this is the last game i will source from uplay we are the customers and going direct to ubisofts own uplay system surely we should have some decent treatment but to be put aside where as steam users at least get to download the game ubisoft should seriously look at there customer service

AnttiAn
05-27-2014, 09:27 AM
I've just got email from Ubi Store saying that additional 1 hour gameplay(bonus from Deluxe version preorder) is available now. The game still isn't showing in the library.

Derek_258
05-27-2014, 09:27 AM
The game shows up in my account but not in the library wtf

Derek_258
05-27-2014, 09:28 AM
Thank you for contacting Ubisoft Support! This is an automated message to confirm that we have received your question.

You should expect a response from us within the next few business days (Monday - Friday).

alan0511
05-27-2014, 09:30 AM
Hi guys! I've heard that game should be available based on region time. Some guy on Steam in Watch Dogs reviews mentioned that he is playing the game, because he used Singapore VPN and the game is already released there. His Steams stats say that he has already played for 4 hours. I've tried my luck with some Japan proxy, but id didn't help. I'm from Ukraine, it's 11:22 AM here and the game isn't available yet.

not quite true , just system delay on activation code assign

AnttiAn
05-27-2014, 09:30 AM
Yeaaa! Finally I got it. Guys you just have to wait for email from Ubi Shop with confirmation that it is available. I just got it and the game appeared in my library. The download is 15 Gb.
Current download speed is about 7 MB/s and estimated download time 30 minutes.

Nevrosert
05-27-2014, 09:33 AM
It's finally downloading!

grimyz
05-27-2014, 09:45 AM
9:44am / 10:44am CEST and still nothing. Anyone else in the UK not having watch dogs show up in library?. =\

tommydyson
05-27-2014, 09:48 AM
Yep still waiting for mine to show up - got with Nvidia promo code and got email confirmation but nothing in my games section.

Tatsa
05-27-2014, 09:50 AM
Finally I can download the game... got an email from Ubi at 10.45.

Download takes 20 minutes at 11 MB/s

Serl0n
05-27-2014, 09:52 AM
Yep still waiting for mine to show up - got with Nvidia promo code and got email confirmation but nothing in my games section.

I got the game with Nvidia promo too but still nothing...
P.S. I'm from Italy.

Tatsa
05-27-2014, 09:57 AM
I got the game with Nvidia promo too but still nothing...
P.S. I'm from Italy.

I got the Kev from nvidia too and it's finally downloading. PS: I'm from central europe

chuzil7
05-27-2014, 10:07 AM
So for a midnight release ..... 10AM UK time and the mail arrives.

Not quite midnight.

Finally downloading

PronixXx
05-27-2014, 10:31 AM
Just a headup, I got my key via Nvidia promotion as well
I got a email just now with the key in it to activate within uplay. Check your mail to see if its in there. If not I hope its resolved soon for you guys.

McD619
05-28-2014, 05:39 PM
I mean i wanna at least see the game in my library come on you play it is 9pm on the 28th of may in UAE, Get it together !!!:mad::mad:

noone2812
06-01-2014, 03:00 PM
I still have the same problem, I bought a cd-key from a trusted source, redeemed it in uplay, It said I have redeemed it, but it wasn't in my library, tried again, but this time it said it was already tied to another account (bc I already redeemed the code successfully.)
It just doesn't show up and it's already the 1st of June.
I already contacted customer support, but no answer yet. :nonchalance:
any suggestions? :confused:

kfirp
06-01-2014, 03:06 PM
I still have the same problem, I bought a cd-key from a trusted source, redeemed it in uplay, It said I have redeemed it, but it wasn't in my library, tried again, but this time it said it was already tied to another account (bc I already redeemed the code successfully.)
It just doesn't show up and it's already the 1st of June.
I already contacted customer support, but no answer yet. :nonchalance:
any suggestions? :confused:

My situation exactly.. No suggestions though, you could submit a ticket to Ubisoft but they won't answer it in the next few days so you should just wait.. This is frustrating I know..

noone2812
06-01-2014, 03:23 PM
My situation exactly.. No suggestions though, you could submit a ticket to Ubisoft but they won't answer it in the next few days so you should just wait.. This is frustrating I know..

oh well... thx for replying tho:p

kfirp
06-01-2014, 03:28 PM
oh well... thx for replying tho:p

No problem.. How long are you waiting btw?
I'm waiting for 18 hours now..

noone2812
06-01-2014, 03:53 PM
No problem.. How long are you waiting btw?
I'm waiting for 18 hours now..

it's been about 29 hours, I think...

antonioap
06-02-2014, 08:24 AM
And I'm waiting for 3+ days already😞

kfirp
06-02-2014, 12:53 PM
I found out that you have 2 cd keys from retailer you have to put both to get the game.