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AlexG9090
03-18-2014, 08:29 PM
I have a big issue. I bought a nVidia video card with a promotional key code. Good, I have activated the code from the video card on nVidia site and I got the key for the Assassin's Creed Black Flag game.
My fail is that someone got my code I don't know how. The code is[edit] and I prove that I got it from a nVidia card promotion. I want to activate my game on this account and delete the game from the account that activated it fraudulent without my consent.
What can I do about it? I would like to get my key back to activate on my actual account, but I can't do it. I can provide that I'm the real owner of the key.

Mr_Shade
03-18-2014, 08:52 PM
Hi, I have removed the code from the public post..

Please contact Ubisoft Support - with full details of the issue and any supporting evidence:

www.support.ubi.com


Please do not post information here, since this is a public space.

AlexG9090
03-18-2014, 08:56 PM
It was already used so I assumed nobody could do anything about it.

Where can I give the message to Ubisoft more exactly?

Mr_Shade
03-18-2014, 09:02 PM
The code should still remain private.

goto - www.support.ubi.com - click 'my questions' on the left - and then choose 'ask a question' at the top of the screen

AlexG9090
03-18-2014, 09:23 PM
Thank you for the support, I posted a message and I'm waiting for an answer tommorow or as soon as possible. Hope that can be done.

Mr_Shade
03-18-2014, 09:34 PM
Not a problem.

Please remember you can also call them if the issue is urgent:

http://www.ubi.com/US/Support/InternationalSupport.aspx