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bvdx
11-20-2013, 04:26 AM
Any possibility of Ubisoft allowing non cut-scene game play to run at a 21:9 aspect ratio?

There are quite a few ultra wide screen monitors out there now, and it's a great gaming experience when playing any title in ultra widescreen; that goes for FPS, third person, platform game etc.

Inside the game there is support for 2560x1080 but the game looks very narrow, definitely HOR- and unplayable in this resolution.

Please add support for ultra widescreen, for the few......but paying longtime AC PC fans.

Cheers.

aixilmf
11-20-2013, 06:17 AM
By "narrow" you mean black bars at the side? +1 for full 21:9 support but I doubt Ubisoft is gonna implement it anytime soon. They stopped supporting it since AC3. The new Splinter Cell: Blacklist doesn't support it too. I would know because I've been waiting for 21:9 support for Splinter Cell: Blacklist for the longest time. Tried technical support and the forums but no dice. I'd suggest you hook your PC up to a 16:9 monitor or better still, a HDTV, to save yourself much grief.

Blazin911
11-20-2013, 11:30 AM
+1 for 21:9 support as well. I tried the 21:9 setting as well. The blacks bar are on the top and bottom.

GravitySmacked
11-20-2013, 12:24 PM
Ditto, I can't believe they're still not supporting this resolution when they offer Ultra HD textures, multi screen etc.

guille_willy
11-21-2013, 12:30 PM
Just for your info Assasin's Creed: Brotherhood DOES support 21:9 Aspect Ratio and the following games don't support that resolution. The team did a very bad job in the next games not allowing something they did on a previous game.

It's really annoying to be unable to enjoy the game at it's full experience just because someone at Ubisoft decided it was a bad idea to offer compatibility in the following games. Really bad work from Ubisoft here.

And here are some Screenshots to prove my words that I uploaded in widescreengaming a while ago:

http://i.imgur.com/X3Bws2Z.jpg (http://imgur.com/X3Bws2Z)

http://i.imgur.com/It4629I.jpg (http://imgur.com/It4629I)

http://i.imgur.com/H7vNJ6j.jpg (http://imgur.com/H7vNJ6j)


How is it Ubisoft changed that? What did happen that they forgot about PC users and different Aspect Ratio monitors? There weren't 21:9 monitors back then when AC: Brotherhood and the game supported the AR and now that many people have them you decided not to offer compatibility.

Chris2014_R
11-21-2013, 01:27 PM
Yes, it's pretty lame.

Got myself a shiny new dell 29" 21:9, all the games i enjoy work with this aspect ratio except the Ubisoft games i got with my 780 bundle. AC/Splinter cell = no 21:9. It's really disappointing and downright insulting how previous games had support for this when no monitors existed, and now they don't anymore.

Please patch this in and let us enjoy the money we spent on new hardware.

I suggest you guys post in this as well..if you're interested in watch dogs. I had the game preordered but cancelled it for now. Not gonna touch it unless they will support 21:9 in it.

http://forums.ubi.com/showthread.php/810464-21-9-Aspect-Ratio-2560x1080p-res-support-Please-do-this

starflame_
11-21-2013, 02:50 PM
I second this!

Playing at 21:9 on 2560x1080 gives horrible horizontal bars on the sides of my glorious 29" LG ultrawide screen.

Nvidia Surround is supported to get three screens together to get super-wide gameplay, but not single monitor 21:9?


This is insane and completely stupid. A "next gen" game that doesnt support the ultrawidescreen 21:9 aspect ratio shouldn't exist.



We want this changed!

GravitySmacked
11-21-2013, 04:21 PM
A response from someone from Ubisoft would be appreciated.

cloning1982
11-21-2013, 04:53 PM
I'm having the same problem here. My display goes with black bars on the sides when using the resolution of 2560x10080 :-(
I played with AC3 2560x1080 with no problem. I hope the AC4 receive a fix for this problem.

ColonelSeven
11-21-2013, 04:54 PM
Two words: CONSOLE PORT

aixilmf
11-21-2013, 05:10 PM
Yet their live action trailers are in 21:9:

http://www.youtube.com/watch?v=uN0p2WSivcU#t=42

Maybe they'll finally support 21:9 when graphics have reached live action levels.....

Alexthedark17
11-21-2013, 06:07 PM
It's so annoying! This was my last Game from Ubisoft, if they don't fix this.

I just canceled my Order for Watch Dogs... :mad:

starflame_
11-22-2013, 12:03 AM
A response from someone from Ubisoft would be appreciated.

I got into contact with someone who can forward it to the right people.

Give it a couple of days guys, I will post here with what happens when I get word.

johnsilver13
11-22-2013, 12:15 AM
Truth is, 21:9 screens are very uncommon and Ubi is cutting costs. It can't be that hard to implement it though, I don't know why they don't. Then again, took them months to fix some of the bugs in AC3.

bvdx
11-22-2013, 07:29 AM
Outlast, amnesia the dark descent, two brothers a tale of two sons,call of juarez gunslingers and many other recent lower budget games compared to AC4 have supported 2560x1080 properly, it's unfortunate that AC4 can't, its a great game. Running a PC game today, late 2013 with a 1080p monitor is just pointless, why not just game on a console then. High resolutions, wide aspect ratios and high refresh rates are all PC trends that should be addressed with a PC release. If I wanted to game on my TV I would buy this....for a console.

Please update the game to support aspect ratio and fov gui options in a patch ubisoft, this will give AC4 a future on the PC and showcase the engine.

Mistwaver
11-22-2013, 08:09 AM
The game doesn't even have 16:10 support for those of us like myself who have monitors from a few years ago that were that aspect ratio, such as a 1440x900 resolution. It's kind of ridiculous a game released in late 2013 doesn't seem to support any aspect ratio but 16:9 as if everyone has 1920x1080 monitors.

Mistwaver
11-22-2013, 08:11 AM
Yet their live action trailers are in 21:9:

http://www.youtube.com/watch?v=uN0p2WSivcU#t=42

Maybe they'll finally support 21:9 when graphics have reached live action levels.....

You should probably buy a bigger GPU so you can have 21:9 support... and don't forget to blame bad journalism.

Ubisoft, you will never live that down.

GravitySmacked
11-22-2013, 08:39 AM
I got into contact with someone who can forward it to the right people.

Give it a couple of days guys, I will post here with what happens when I get word.

Good work, look forward to hearing back.

munce31
11-23-2013, 02:12 AM
Come on Ubisoft. Release a patch ASAP

mavsuperman
11-23-2013, 06:33 PM
I'm glad I checked this before I bought ACIV. I won't bother buying it now or watch dogs. You just lost a customer ubi.

Chris2014_R
11-23-2013, 07:34 PM
Is there even a chance they'd respond on forums to shed some light on the whole situation?

GravitySmacked
11-23-2013, 10:20 PM
You'd like to think so wouldn't you.

s4vvys
11-24-2013, 03:08 AM
I have already purchased AC4 and it does support ultrawide screen res.. Strangely enough Spinter cell is supported ..I played the game at full 2560 x 1080.. It was just awesome.
Another strange thing is that AC2 works fine on same res, so this is probably a bug.
Wont be placing any further orders..

Get this fixed UBIsoft.. If someone is listening..

GravitySmacked
11-24-2013, 01:07 PM
Your post confuses me a little. Are you talking about Splinter Cell Blacklist? If so whilst the res is supported it adds black bars to either side of the screen just as it does with AC Black Flag, unless I'm missing something?

s4vvys
11-24-2013, 02:03 PM
Your post confuses me a little. Are you talking about Splinter Cell Blacklist? If so whilst the res is supported it adds black bars to either side of the screen just as it does with AC Black Flag, unless I'm missing something?

Yes.. I played Blacklist at full res (No black Bars or anything) and no probs and this what is confusing.. why would AC4 not work even though its ,made by the same company,:confused::confused:

Not only this.. Old games made by Ubisoft like Settlers 7, AC2 work absolutely fine at 2560x1080 with no black bars..

So AC4 must be missing some configuration which can be easily done by Ubisoft

organizator2007
11-24-2013, 02:05 PM
yeah, and when your at fixing resolutions ubisoft please also add 120hz monitor support

s4vvys
11-24-2013, 02:16 PM
Is there a way to report bugs and get support on the games that have been released with issues like these??.. I am guessing that is the reason we get all the updates even years after release.. (Settlers 7)..Just need to knock the right door..

GravitySmacked
11-24-2013, 04:37 PM
Yes.. I played Blacklist at full res (No black Bars or anything) and no probs and this what is confusing.. why would AC4 not work even though its ,made by the same company,:confused::confused:

Not only this.. Old games made by Ubisoft like Settlers 7, AC2 work absolutely fine at 2560x1080 with no black bars..

So AC4 must be missing some configuration which can be easily done by Ubisoft

I'm surprised to hear you played Blacklist a 21:9 without the black bars as I cannot get it to do this.

aixilmf
11-24-2013, 06:23 PM
Yes.. I played Blacklist at full res (No black Bars or anything) and no probs and this what is confusing.. why would AC4 not work even though its ,made by the same company,:confused::confused:

Not only this.. Old games made by Ubisoft like Settlers 7, AC2 work absolutely fine at 2560x1080 with no black bars..

So AC4 must be missing some configuration which can be easily done by Ubisoft

Blacklist at full 21:9? Really? I've tried everything and can't get it to work. Mind posting your videosettings.ini or some screenshots?

musefongfsl
11-24-2013, 07:48 PM
Yes.. I played Blacklist at full res (No black Bars or anything) and no probs and this what is confusing.. why would AC4 not work even though its ,made by the same company,:confused::confused:

Not only this.. Old games made by Ubisoft like Settlers 7, AC2 work absolutely fine at 2560x1080 with no black bars..

So AC4 must be missing some configuration which can be easily done by Ubisoft

Are you sure about that?

musefongfsl
11-24-2013, 07:50 PM
Below this is the dialog from me and Ubi
COMMUNICATION HISTORY
musefongfsl11/24/2013 4:31:54 PM
Just like Far Cry 3, with or without letterbox in the graphic setting option. Can you make that one in AC4? Pls.
musefongfsl11/24/2013 5:22:51 AM
Is that any difficulties to make this resolutions? Something likes technical problem? I m an active steam player and had played a lot of famous games like Metro last light, Bioshock Infinite, Batman Arkham Origins, Castlevania, Need For Speed Rivals, Battlefield 4 and even GTA4 can supported this resolution. I don't really understand how a popular games factory do not really enhanced herself into a great competitor with other publishers. Craps!
Tom11/20/2013 2:05:22 PM
I'm afraid we do not have any inforation regarding any upcoming updates for the game.
musefongfsl11/19/2013 4:21:03 PM
Come on, any incoming patches for this great game? Far Cry 3 can do, Assassin Creed Ii, Brotherhood n Revelation can do. I m begging you, pls. Fix it asap!
Tom11/18/2013 11:10:48 AM
Unfortunately, we do not have any information regarding the supported resolutions for the PC version at this time.
Adam11/16/2013 11:34:04 AM
We have escalated your case to the appropriate department for investigation. Once they have a solution we will contact you via email. Thank you for your patience.
musefongfsl11/15/2013 5:01:30 PM
Just knew from Nvidia this game will support 4k (3840x2160), how about 21:9 (2560x1080)? Any news?

musefongfsl
11-24-2013, 07:51 PM
Below this is the dialog from me and Ubi
COMMUNICATION HISTORY
musefongfsl11/24/2013 4:31:54 PM
Just like Far Cry 3, with or without letterbox in the graphic setting option. Can you make that one in AC4? Pls.
musefongfsl11/24/2013 5:22:51 AM
Is that any difficulties to make this resolutions? Something likes technical problem? I m an active steam player and had played a lot of famous games like Metro last light, Bioshock Infinite, Batman Arkham Origins, Castlevania, Need For Speed Rivals, Battlefield 4 and even GTA4 can supported this resolution. I don't really understand how a popular games factory do not really enhanced herself into a great competitor with other publishers. Craps!
Tom11/20/2013 2:05:22 PM
I'm afraid we do not have any inforation regarding any upcoming updates for the game.
musefongfsl11/19/2013 4:21:03 PM
Come on, any incoming patches for this great game? Far Cry 3 can do, Assassin Creed Ii, Brotherhood n Revelation can do. I m begging you, pls. Fix it asap!
Tom11/18/2013 11:10:48 AM
Unfortunately, we do not have any information regarding the supported resolutions for the PC version at this time.
Adam11/16/2013 11:34:04 AM
We have escalated your case to the appropriate department for investigation. Once they have a solution we will contact you via email. Thank you for your patience.
musefongfsl11/15/2013 5:01:30 PM
Just knew from Nvidia this game will support 4k (3840x2160), how about 21:9 (2560x1080)? Any news?

goodridd
11-24-2013, 11:31 PM
So, I'm either stuck at 16:9 on my 2560x1600 monitor. Or at 60hz on my 144hz monitor. Not that 144hz would do me any good as this game will not exceed 63fps. PC optimization, guys!

s4vvys
11-25-2013, 04:17 AM
AC4 works full screen (without bars on sides) on 1920 x 1080 res. Although its not the best its still better than playing in a squeezed box. As for the old games ... Yes SC - BL and S7 and AC2 work absolutely fine.. Batman AO was also fab. (2560 x 1080)

I do have good graphics card GTX 770 (4GB) .. not saying others' can't do what mine can
My monitor is Dell 29 inch screen. Hopefully should be really the same with other 29 inch monitors as well..

Also not sure how imp is it to get these games ready for 4K even though there would be no customers for it. So UBISOFT why not look at whats here now (ultrawide screen monitors)??

s4vvys
11-25-2013, 04:27 AM
Below this is the dialog from me and Ubi
COMMUNICATION HISTORY
musefongfsl11/24/2013 4:31:54 PM
Just like Far Cry 3, with or without letterbox in the graphic setting option. Can you make that one in AC4? Pls.
musefongfsl11/24/2013 5:22:51 AM
Is that any difficulties to make this resolutions? Something likes technical problem? I m an active steam player and had played a lot of famous games like Metro last light, Bioshock Infinite, Batman Arkham Origins, Castlevania, Need For Speed Rivals, Battlefield 4 and even GTA4 can supported this resolution. I don't really understand how a popular games factory do not really enhanced herself into a great competitor with other publishers. Craps!
Tom11/20/2013 2:05:22 PM
I'm afraid we do not have any inforation regarding any upcoming updates for the game.
musefongfsl11/19/2013 4:21:03 PM
Come on, any incoming patches for this great game? Far Cry 3 can do, Assassin Creed Ii, Brotherhood n Revelation can do. I m begging you, pls. Fix it asap!
Tom11/18/2013 11:10:48 AM
Unfortunately, we do not have any information regarding the supported resolutions for the PC version at this time.
Adam11/16/2013 11:34:04 AM
We have escalated your case to the appropriate department for investigation. Once they have a solution we will contact you via email. Thank you for your patience.
musefongfsl11/15/2013 5:01:30 PM
Just knew from Nvidia this game will support 4k (3840x2160), how about 21:9 (2560x1080)? Any news?

Sorry to hear about your experience .. Seem like
1. Tech support is really stupid or just not bothered..
2. Ubisoft really doesn't seem to care about PC users much.. (Late release of PC games) and hardly any support.

Good luck getting this fixed until then try 1920 res

ThePluckyBrit
11-25-2013, 04:10 PM
This is a seriously poor show, indy games are supporting this resolution, out of my collection of 30 games only 5 do not support superwide, FTL which is more then forgivable, L.A Noir and then the other 3 are Ubisoft, splinter cell, and AC3 and 4.

Really poor show, as many have stated I will give Ubisoft products a wide birth until they get up to date in this respect, shame as Watchdogs was looking nice.

John_Magne
11-25-2013, 05:49 PM
"21:9 monitor support @2560x1080"

I got a 21:9 monitor too. And I want to play AC black Flag at 2560*1080 without black bars
Can't understand why a big firm like Ubisoft can't even support 21:9 Aspect Ratio

If they won't fix this I WILL NOT BUY ANYMORE GAMES from Ubisoft.
And I was looking forward to Watch dogs..I guess I can forget all about that game too :-(

Alexthedark17
11-27-2013, 12:19 PM
Nearly one week gone and Ubisoft didn't even react!

This says a lot about customer care....


miserable! :mad:

LavinderLJA
11-27-2013, 10:55 PM
I have a small 19" monitor and my resolution is 1280 x 1024 - but because of the black bars on the top and bottom I have quite a small screen. Please bring out a fix!

GravitySmacked
11-27-2013, 11:06 PM
The thread is now 4 pages long Ubisoft; please respond.

gustavorios2
12-01-2013, 03:38 PM
SOLVED!!
There's a software called Flawless Widescreen (http://www.flawlesswidescreen.org/) that fixes this game and many others!
Amazing work the guy is doing https://www.flawlesswidescreen.org/

GravitySmacked
12-01-2013, 04:18 PM
SOLVED!!
There's a software called Flawless Widescreen (http://www.flawlesswidescreen.org/) that fixes this game and many others!
Amazing work the guy is doing https://www.flawlesswidescreen.org/

Nice find! :cool:

GravitySmacked
12-01-2013, 04:48 PM
It works really well as far as the game is concerned but the HUD is a bit messed up in places and some of the mission text goes off the edge of the screen. I'll definitely use it, as the full use of the monitor is so much better, but an official fix would be preferable.

IllusionFade
12-02-2013, 06:12 PM
I downloaded Flawless Widescreen and tried to start Black Flag with the Options but nothing happend. Am I doing anything wrong?
Please help :) I play on 2560x1080 resolution and use a second monitor which only has 1920x1080.
Windows 7 64bit

GravitySmacked
12-02-2013, 11:21 PM
You have to activate the plugin for AC4 and if that isn't working make sure the path to Origin is OK.

Higgins121
12-03-2013, 08:59 AM
I'm using Flawless Widescreen with other Games since a while already and was kinda happy when i see that they support AC4 now too. But sadly the Fix won't work for me.

Alexthedark17
12-03-2013, 01:42 PM
LOL! With the new Update, I have black bars on the top and the bottom of my Monitor....

@Ubisoft: We don't have a Multi-Monitor Setup! We have ONE Monitor with a Resolution of 2560x1080 pixels!

Higgins121
12-03-2013, 02:17 PM
LOL! With the new Update, I have black bars on the top and the bottom of my Monitor....



That's how it looks for me all the Time. Even before that small patch today

Alexthedark17
12-03-2013, 04:09 PM
That's how it looks for me all the Time. Even before that small patch today

Which Monitor?

aixilmf
12-03-2013, 07:07 PM
I just did some testing with the latest patch. Any aspect ratio wider than 16:9 and AC4 goes into multi-monitor mode. Anything less like 16:10 and there's letterboxing. So we're still stuck with the same 2 aspect ratios- 16:9 or multi-monitor resolutions.

For those who have been playing at 16:9 on their 21:9, AC4 no longer has automatic pillarboxes with the latest patch so the 16:9 image will be stretched to fit your 21:9 monitor. You can still force 16:9 using Nvidia Control Panel (under "Adjust desktop size and position", set the scaling mode to "Aspect ratio" and check the box "Override the scaling mode..."). I guess those using Flawless Widescreen are out of luck unless someone can think of a workaround.

Higgins121
12-03-2013, 08:48 PM
Which Monitor?

I have a LG 21:9 (LGEA93) Monitor. When i play with a 2560x1080 Resolution i have 2 huge black Bars on the top and bottom. The actual gaming picture is pretty small. That's how it looks http://abload.de/thumb/2013-11-22_20-39-45naki0.jpg (http://abload.de/image.php?img=2013-11-22_20-39-45naki0.jpg)

When i play with 1920x1080 i have black bars on each side of the Picture. Though when i connect the Monitor with a Displayport Cable the 16:9 picture gets stretched over the whole Monitor size. Black bars stay on each side when connecting via a HDMI cable,

Very weird

Externall89
12-03-2013, 08:56 PM
I have a LG 21:9 (LGEA93) Monitor. When i play with a 2560x1080 Resolution i have 2 huge black Bars on the top and bottom. The actual gaming picture is pretty small. That's how it looks http://abload.de/thumb/2013-11-22_20-39-45naki0.jpg (http://abload.de/image.php?img=2013-11-22_20-39-45naki0.jpg)

When i play with 1920x1080 i have black bars on each side of the Picture. Though when i connect the Monitor with a Displayport Cable the 16:9 picture gets stretched over the whole Monitor size. Black bars stay on each side when connecting via a HDMI cable,

Very weird

I got this to and tryed to contact support about it but that aint working either , i hope they fix this asap....

GravitySmacked
12-03-2013, 09:41 PM
Well done Ubisoft; the patch breaks the game for me. I now get it stretched ridiculously across the center of the screen or black borders on all edges. I wouldn't mind but I just had it working OK! FFS.

cauxcow
12-03-2013, 09:46 PM
hi, im french xD
i have the same problem after instal the last update

http://imageshack.us/scaled/thumb/23/3ogs.jpg (http://imageshack.us/photo/my-images/23/3ogs.jpg/)

Higgins121
12-03-2013, 10:04 PM
I still don't know why i've spent $$ on this Game. I should have been warned after Splinter Cell Blacklist had the same 21:9 issues. Overall i played maybe 10 Minutes on AC4 because due to those resolution problems it isn't really a joy to play the game.

Leave the money aside but what really angers me is that UBI gives a sh*t about these complaints

starflame_
12-03-2013, 11:07 PM
I still don't know why i've spent $$ on this Game. I should have been warned after Splinter Cell Blacklist had the same 21:9 issues. Overall i played maybe 10 Minutes on AC4 because due to those resolution problems it isn't really a joy to play the game.

Leave the money aside but what really angers me is that UBI gives a sh*t about these complaints

They cared enough to **** up the game though.

No official answer on the patch yet btw, apparently since Flawless Widescreen fixed the issue first they left it alone but was at the same time releasing a patch for it that.. broke the game even more.



It's so great. I can't play the game now because of the patch.

Moustafa2009
12-03-2013, 11:08 PM
Wow how sad is that. I finally got AC4 Today. Has I known that it did not support ultra wide screen resolution, I would not of even bother with this game. How can they not even support that rez? UBI you let me down again. First game let down was Far Cry 3 with my SLI setup. Then Tomb Raider. Now this game. Bunk!!!!! For a gaming company of that size not to support any PC game is absolutely ridiculous on your part. Please fix this. Looks like junk!

longb99
12-04-2013, 01:06 AM
Same problem here with the resolution... Since that last update also there are no more voices during the cutscenes, so I had to switch on subtitles...

mhildum
12-04-2013, 07:25 AM
Same problem here.... AAAAAAAAAAAAAAAAARRRRRRGGGGGGGGGG

cauxcow
12-04-2013, 01:42 PM
assasin's creed 3 sopport ultra wide screen so why not on AC4. This is the same game should not look far for a simple update.

In the meantime I do not play in this game is very boring.

rkBrain
12-04-2013, 05:08 PM
I don't know why you bought ultra wide screen? Everyone knows that 1920x1080 is a standard these days. If you had bought normal HD TV you would have no problems with games now.

cauxcow
12-04-2013, 05:19 PM
I don't know why you bought ultra wide screen? Everyone knows that 1920x1080 is a standard these days. If you had bought normal HD TV you would have no problems with games now.


Why ultra wide? why wide? why 4:3 why 16:9. Now its 21:9 and lot of games support ultra wide. On PC Assasin's creed 4 not support ultra wide and it is booooring.

Externall89
12-04-2013, 07:23 PM
I don't know why you bought ultra wide screen? Everyone knows that 1920x1080 is a standard these days. If you had bought normal HD TV you would have no problems with games now.
You clearly havent played / got the money for one of these screens , games look way better on it .

Alexthedark17
12-05-2013, 01:05 PM
I don't know why you bought ultra wide screen? Everyone knows that 1920x1080 is a standard these days. If you had bought normal HD TV you would have no problems with games now.You clearly havent played / got the money for one of these screens , games look way better on it .

The name says enough... :rolleyes:

Externall89
12-05-2013, 06:11 PM
Comon Ubi fix this dam problem alleady and put it in a small update but please don't wait to put it togheter with all the rest of the updates because then we can probably wait for a few weeks...

JM1nt
12-06-2013, 10:30 PM
I have a LG 21:9 (LGEA93) Monitor. When i play with a 2560x1080 Resolution i have 2 huge black Bars on the top and bottom. The actual gaming picture is pretty small. That's how it looks http://abload.de/thumb/2013-11-22_20-39-45naki0.jpg (http://abload.de/image.php?img=2013-11-22_20-39-45naki0.jpg)

When i play with 1920x1080 i have black bars on each side of the Picture. Though when i connect the Monitor with a Displayport Cable the 16:9 picture gets stretched over the whole Monitor size. Black bars stay on each side when connecting via a HDMI cable,

Very weird

That's exactly what it looks like on my screen as well and I have the same monitor.

GravitySmacked
12-07-2013, 12:45 AM
The last patch ruined it for me, it went from bad to unacceptable.

Externall89
12-07-2013, 04:41 AM
The last patch ruined it for me, it went from bad to unacceptable.

Pre - patch 21:9 was actually working perfect for me but this new patch just broke it...
I wish there was a way to delete this patch , then i can attleast play.

Higgins121
12-07-2013, 11:15 AM
I'd really like to start playing the Game but always when i do i get pi**ed about the Screen resolution it looks so awkward that my mood drops and i stop playing. I haven't even left that first small island yet. Don't have much hope that UBI will fix the issue due to the small amount of gamers using a 21:9 screen.

GravitySmacked
12-07-2013, 12:22 PM
I've submitted a support request as I'm sick of waiting for someone from Ubioft to respond to any of the treads about this issue. I'll report back when I get a response.

longb99
12-07-2013, 02:06 PM
I've submitted a support request as I'm sick of waiting for someone from Ubioft to respond to any of the treads about this issue. I'll report back when I get a response.

Already done that since the update came out. I also had sound issues but they are gone now... But for the resolution problem they didn't answer on that one... I'll also post if I hear something...

Externall89
12-07-2013, 04:19 PM
Well i allready got response for this issue with support , 1st they asked for my pc specs etc and some other info ... and since i'm running another 1920*1080 screen as 2nd screen they gave me the answer toshut down this screen and update my graphic card....
Honestly i got pissed when i received this answer because its the biggest ******** i've heared... None the less i tryed it but no succes ofcourse , so i think i told them good enough that the latest patch broke the resolution because pre-patch it worked perfect. I also asked them if there's maybe a way to undo the patch like manually delete it . but i guess it will take another small week to receive an answer .
I'll keep you updated

GravitySmacked
12-07-2013, 05:31 PM
Well that sounds about right; generic, scripted responses that are no help at all.

Higgins121
12-08-2013, 01:59 PM
In the WSGF Forums a modified .exe was posted. Replace the original .exe with that one and 21:9 works flawless. I doubt that UBI ever will fix the 21:9 support so at least on that way it works.

Externall89
12-08-2013, 02:17 PM
In the WSGF Forums a modified .exe was posted. Replace the original .exe with that one and 21:9 works flawless. I doubt that UBI ever will fix the 21:9 support so at least on that way it works.

Can you give us a link??

Higgins121
12-08-2013, 02:20 PM
In Flawless Widescreen right hand bottom you find "WSGF Detailed Report and links" it leads you direct to the Thread. I won't post the direct Link in UBI's Forum. You never know what they're up to :D

Externall89
12-08-2013, 02:29 PM
In Flawless Widescreen right hand bottom you find "WSGF Detailed Report and links" it leads you direct to the Thread. I won't post the direct Link in UBI's Forum. You never know what they're up to :D

I just found it and i don't care if they ban me its a fix for uss widescreen 21:9 user and i can confirm it works you can dl it her http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20

Have fun playing again guys !!

Higgins121
12-08-2013, 03:15 PM
Have fun playing again guys !!

Until UBI fu*ks the whole thing up again

GravitySmacked
12-08-2013, 03:56 PM
Yeah I found it myself this morning and it works perfectly!


I have also received a response from Ubisoft's support:


The game isn't supported for such a high resolution which is why you had black bars to start with.Can you try uninstalling the game and then not doing the patch to see if your can return to playing the game normally please?

I've responded with the following:


Why did this game work OK before the last patch? It had black bars to either side but it worked; since the last patch it's unplayable. Also why do you no longer support this resolution when previous games of yours did? Assassins Creed 2 works perfectly at 2560 x 1080 without any black bars at all. I mean even small indie games support it so why not a huge game like this? Uninstalling and re-installing does not work ans uplay re-patches it. Is there anyway to stop uplay automatically patching it?

Moustafa2009
12-08-2013, 07:53 PM
Sorry for sounding ignorant, but where do i put that modified file?

GravitySmacked
12-08-2013, 08:36 PM
You put it in your AC4 install folder to replace the game's executable; somewhere like D:\Uplay\Assassin's Creed IV Black Flag or wherever you've installed it.

Rename your original .exe file first though in case of problems. Once you've done that run the game from that .exe (or create a desktop shortcut to it).

Moustafa2009
12-08-2013, 09:23 PM
Sweet! Works awesome. Stupid me didn't even realize it was zipped. LOL. Thank you very much!:cool:

GravitySmacked
12-08-2013, 11:20 PM
You're welcome, now go and finally enjoy the game :)

longb99
12-09-2013, 12:55 AM
You're welcome, now go and finally enjoy the game :)

Yeah finally!! I think I almost have the "Play for a week at the wrong resolution" achievement though :p

GravitySmacked
12-09-2013, 11:55 PM
Well for what it's worth here's the response I received from Ubisoft support:


If you click cancel during the patching this will stop the patch but you will have to run the game in offline mode.


I'm sorry but unfortunately we at technical support don't create the patches but report the issues that need to be fixed, so we don't know what

will be in each patch until it releases, and we also don't know when the patches will be ready.

I have reported this as an issue with this patch.

musefongfsl
12-10-2013, 09:49 AM
Success using the fix at page 8 that a link from wsgf forum and now using 21:9 ratio. Here's my video for share. 1.https://www.youtube.com/watch?v=E6HyiJq5GKw&feature=youtube_gdata_player 2.https://www.youtube.com/watch?v=3EFIZCGMLro&feature=youtube_gdata_player 3. https://www.youtube.com/watch?v=AOzTG5IN0BA&feature=youtube_gdata_player
OMG. Must owned this fix!!!

musefongfsl
12-10-2013, 10:27 AM
http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20

DO IT NOW and ENJOY! Thanks user fac51 for sharing to us!

cauxcow
12-10-2013, 02:55 PM
http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20

DO IT NOW and ENJOY! Thanks user fac51 for sharing to us!


This patch is for OS on 32bits but no 64bits.

musefongfsl
12-10-2013, 03:46 PM
This patch is for OS on 32bits but no 64bits.

I m working on 64bit Windows8 with Intel 3930k Cpu and Gtx 780ti tri-sli

Higgins121
12-10-2013, 08:03 PM
Oh well there's a new patch available. Pretty sure it will break the whole 21:9 thing AGAIN .. I'll refrain from updating for now

GravitySmacked
12-10-2013, 09:03 PM
http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20

DO IT NOW and ENJOY! Thanks user fac51 for sharing to us!

I can't take all the credit for that as it was Externall89 (http://forums.ubi.com/member.php/1507597-Externall89?) who originally linked it.

Hope this new patch doesn't mess it up again.

GravitySmacked
12-10-2013, 09:09 PM
Just tested the new patch and the image is stretched across the middle of the screen once again. Thankfully all it takes to fix it is to drop the modified .exe back into the install folder. In other words the patch doesn't fix the issue we're having with the resolution.

longb99
12-10-2013, 09:20 PM
Back to 1920x1080 resolution... I wonder why someone outside of Ubisoft can make the game at 2560 working and they themselves can't even get there own software working???

musefongfsl
12-11-2013, 05:41 AM
COMMUNICATION HISTORY
Tom12/10/2013 3:48:53 PM
I will pass this feedback through to the correct department for processing.
musefongfsl12/10/2013 2:55:08 PM
Please release the official patch to double sure the resolutions will keep for the game forever! Great game wouldn't ruin like that!
Tom12/10/2013 12:06:25 PM
Thank you for bringing this to our attention. I'm pleased the issue is resolved, don't hesitate to contact us again if you have any further queries.
musefongfsl12/10/2013 9:35:13 AM
http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20 Just a forum can make my wish come true! I don't really understand how a big company do not instantly release the patch to us and solve it correctly! http://abload.de/img/21_9_tho9sv5.jpg
musefongfsl12/10/2013 8:42:59 AM
I m using the fix exe file from http://www.wsgf.org/forums/viewtopic...26834&start=20 and successfully shown up 21:9 beautifully. Pls. release official patch for sure! Ubi. https://www.youtube.com/watch?v=AOzTG5IN0BA&feature=youtube_gdata_playerhttps://www.youtube.com/watch?v=3EFIZCGMLro&feature=youtube_gdata_playerhttps://www.youtube.com/watch?v=E6HyiJq5GKw&feature=youtube_gdata_player

I had sent the message to the Ubi tech. Support. Hopefully they will do something to us!

Externall89
12-11-2013, 08:44 AM
COMMUNICATION HISTORY
Tom12/10/2013 3:48:53 PM
I will pass this feedback through to the correct department for processing.
musefongfsl12/10/2013 2:55:08 PM
Please release the official patch to double sure the resolutions will keep for the game forever! Great game wouldn't ruin like that!
Tom12/10/2013 12:06:25 PM
Thank you for bringing this to our attention. I'm pleased the issue is resolved, don't hesitate to contact us again if you have any further queries.
musefongfsl12/10/2013 9:35:13 AM
http://www.wsgf.org/forums/viewtopic.php?f=64&t=26834&start=20 Just a forum can make my wish come true! I don't really understand how a big company do not instantly release the patch to us and solve it correctly! http://abload.de/img/21_9_tho9sv5.jpg
musefongfsl12/10/2013 8:42:59 AM
I m using the fix exe file from http://www.wsgf.org/forums/viewtopic...26834&start=20 and successfully shown up 21:9 beautifully. Pls. release official patch for sure! Ubi. https://www.youtube.com/watch?v=AOzTG5IN0BA&feature=youtube_gdata_playerhttps://www.youtube.com/watch?v=3EFIZCGMLro&feature=youtube_gdata_playerhttps://www.youtube.com/watch?v=E6HyiJq5GKw&feature=youtube_gdata_player

I had sent the message to the Ubi tech. Support. Hopefully they will do something to us!

I allready sended this last week to them no response from them since ...
I'm just really shocked this patch didn't include the fix for this problem , really dissapointed in Ubisoft at this point .

Helderjfl
01-18-2014, 03:26 AM
They still havent solved this, so we continue to have to crack our game to be able to play it em 21:9.

GravitySmacked
01-18-2014, 11:46 AM
I don't expect they ever will now.

nik_sperience
12-17-2017, 03:11 PM
in a galaxy far far away...this isnt still fixed...just for the record

DomiSotto
02-25-2018, 04:13 AM
Still unfixed. Canít believe every other game ran just fine up till BF on UW. Good thing it was free.

ILoyaltyI
07-13-2019, 10:32 PM
2019 and it's still not fixed...