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mustmi4
12-03-2012, 09:43 AM
I got the game when i bought my GTX graphic card. Downloaded game from ubishop, installed game as normal. Tryed to start game it opens uplay and from there pressed play. Starts and got black screen and after 5-6 secs comes the windows warning message that it has crashed.

sprett6
05-17-2013, 12:23 PM
I got the game when i bought my GTX graphic card. Downloaded game from ubishop, installed game as normal. Tryed to start game it opens uplay and from there pressed play. Starts and got black screen and after 5-6 secs comes the windows warning message that it has crashed.

I also bought a GTX card that came with AC3, when i select a save and load up the game the exact same thing happens, but it works the second time i fire up the game.

UbiVolfbane
05-18-2013, 12:40 AM
Hello, if you are having this issue please make sure that you are running the Uplay or steam client as administrator. Try running the game in safe mode to see if the same problem occurs. If you still are having issues please update your drivers and submit a Support ticket with your dxdiag and msinfo attached. Please use the links found in my signature to contact Support.

dtd254
10-09-2013, 10:41 PM
Hie

I got AC3 today and I am having the same problem. The game and Uplay aren't doing any automatic updating. After reading around most websites say it needs the day 1 patch which I downloaded one manually but it is saying "Cant retrieve version data, Installation will now be aborted". All drivers on my system are saying up to date. The system is self built with Windows 8 and has the following specs.

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Motherboard Gigabyte H87M-HD3
Bios 04/19/13 20:43:49 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
DirectX Version: DirectX 11

MSI R7950 3GB OCD (NON Twin Frozr)
Monitor Name: Acer S220HQL 1920 x 1080 (32 bit) (60Hz) DVI
GPU Driver Version: 9.14.10.0984 Catalyst 13.9

*Other Ubisoft games working i.e Far Cry 3

strigoi1958
10-10-2013, 03:08 PM
Possibly the Nvidia driver.

If you are using nvidia drivers newer than 314.22 it may be causing the problem. Rolling back or reverting will not cure it if the driver is at fault. You will need to download driver sweeper or if you go to the nvidia forum and search through all the complaints you'll find a display driver uninstaller (not made by nvidia) which will do a clean uninstall and by installing the older more stable 314 (or earlier, I have to use 306.23 with my gtx670 as the latest 3 drivers completely crashed splinter cell blackist and ruined ac3) it may not be the driver but I wasted months coming to ubisoft who bent over backwards to help... only to find it was the driver. I'm praying watchdogs and ac4 will run on older drivers or I'm stuck 8-(
http://s21.postimg.org/plaswbvb7/Blacklist.jpg (http://postimg.org/image/plaswbvb7/)
that was when it ran... it usually crashed on start up. Ac3 also crashed and turned all the faces blue/ purple