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View Full Version : Bought AC II Delux edition, mail never arrived...



strassassin
11-20-2012, 04:00 PM
Sorry for the bad tittle, I am refering to: AC 3 Deluxe Edition


It said that the mail with the download link would be on my email today 10 Pacific time...

:(

Support page is not responding...
what happened?

Pleasefixmyacc
11-20-2012, 04:05 PM
theres info everywhere about this.
keys will be sent out later today or are being sent out atm

strassassin
11-20-2012, 04:09 PM
Where can I find this information?

Prior to recieving the Key I should get the link to download the game, right?
I have neither hehe...

thanks for answering

Pleasefixmyacc
11-20-2012, 04:14 PM
Look up your order, link will be available once they are ready, keys should be sent to your mail. Its in the help section of the shop

dnottis
11-20-2012, 04:36 PM
there isn't any information "everywhere" people are asking where the email and keys are ... no one has an effin clue. Stop posting lies. "theres info everywhere about this.", yeah, where??

Pleasefixmyacc
11-20-2012, 04:42 PM
For NA - I expect they will send them out soon [I do not have any info on that, sorry]

However it's still early morning in the US - so I expect in the next few hours.

If you are in the US - the release date is the 20th and you should get your download later today,...

People ask because they are to lazy to look up the information. You want something else with that silver platter of yours?

Vogar14
11-20-2012, 04:44 PM
you mean ac III? or ac 2?

Pleasefixmyacc
11-20-2012, 04:47 PM
If its ac 2 he should just be able to look up the order number and download it

dnottis
11-20-2012, 05:02 PM
Wow - there really is information "everywhere". /sarcasm

3 posts and nothing concrete, just assumption of "later". Well done dippy.

Silver platter? more like a kids Big Bird Plate u served up...

Pleasefixmyacc
11-20-2012, 05:06 PM
Sorry thought you would understand why there's nothing concrete, oh you wanted all the posts? Should try that search button.

dnottis
11-20-2012, 05:16 PM
Sorry thought you would understand why there's nothing concrete, oh you wanted all the posts? Should try that search button.

there is really no information.

Pleasefixmyacc
11-20-2012, 05:24 PM
You know what dnottis, i apologize for coming off as an *** because it doesn't help anyone really and you didn't deserve it either =)

The lack of information is due to no one knowing when the keys will be sent out, they should be sent out later today and there's still many hours left. It sucks for you guys i know :( I doubt they'll let it slide into the next day. Hope you get it today <- Olive branch

lhgvboy28
11-20-2012, 05:56 PM
I think they really need to improve their ways of spreading important information. This forum helps, but if we search in Steam there is a page informing the game will unlock in approximately 2 hours, aside from the fact that the download will be right there, in the same place.

I'm not saying that Ubi should do the same way Steam does, but in think they should do better.

Mr_Shade
11-20-2012, 06:04 PM
For those in this thread talking about Ac3.

North American AC3 launch is from 10am (PST) - emails will go out in batches from that time onwards, so please standby for them.

You can also check your online account at the Ubishop website.



For other orders from Ubishop, you can also check online for you download information.

strassassin
11-20-2012, 06:30 PM
Thanks Mr_Shade.... I will wait...
I live in Uruguay... but I've bought the US version...

I hope they send it today... if not... I'll send ubi support an email.

Regards.

Get.Frosted
11-20-2012, 06:33 PM
estamos igual, encima me fijo en Steam y falta solo una hora para que se habilite ahi :S

Mr_Shade
11-20-2012, 06:34 PM
Thanks Mr_Shade.... I will wait...
I live in Uruguay... but I've bought the US version...

I hope they send it today... if not... I'll send ubi support an email.

Regards.
Can you not see the order on the website? Normally the download link is in your account/ order history.

strassassin
11-20-2012, 06:37 PM
I can see the order on UBIShop... but the only button I have is the "VIEW INVOICE"

PrometheanF
11-20-2012, 06:38 PM
Same here. No download link.

Mr_Shade
11-20-2012, 06:39 PM
I can see the order on UBIShop... but the only button I have is the "VIEW INVOICE"
And no link on the invoice?

If not, sorry but you will have to wait for support.

if you are meaning AC3 (title says 2!!) then download links will only be sent after 10am (PST) which is about 20 mins from now?

emails will go out in batches, so there maybe some time to wait.

Get.Frosted
11-20-2012, 06:41 PM
And no link on the invoice?

If not, sorry but you will have to wait for support.

I have the same problem no LINK seen

Mr_Shade
11-20-2012, 06:45 PM
AC3 is not yet released...


Thats assuming you mean 3 - title of thread is 2..

AC3 emails with download keys go live after 10am (PST) so you will have to wait another 15 mins or so for the first emails to be sent.

dhr09
11-20-2012, 06:47 PM
I can verify there is no link on invoice to download at this time...no email, no link to download, and very suspiciously you can't even log into Ubistore anymore the option to log in is gone...

Mr_Shade
11-20-2012, 06:48 PM
I can verify there is no link on invoice to download at this time...no email, no link to download, and very suspiciously you can't even log into Ubistore anymore the option to log in is gone...
please read my posts if you are meaning AC3...

strassassin
11-20-2012, 06:52 PM
Yes! AC III

Sorry, didn't see the type error!

Oh, cool then :) Thanks

dhr09
11-20-2012, 06:57 PM
Sorry Mr_shade I jumped the gun by a few mins. But why can we no longer log into UbiShop?? The option to log in is completely gone?

Mr_Shade
11-20-2012, 06:58 PM
Sorry Mr_shade I jumped the gun by a few mins. But why can we no longer log into UbiShop?? The option to log in is completely gone?
No idea.

have you tried rebooting?

dhr09
11-20-2012, 07:00 PM
No I havent but don't see why i would need to..I'm talking about the online UbiShop. shop.ubi.com you can't log in anymore

PrometheanF
11-20-2012, 07:00 PM
Sorry Mr_shade I jumped the gun by a few mins. But why can we no longer log into UbiShop?? The option to log in is completely gone?

The option is gone for me as well, but if you click on the "Help" link you will be able to find the order tracking function and log in that way.

strassassin
11-20-2012, 07:03 PM
GOT THE MAIL :)

I'm happier than a bird with a french fry

dhr09
11-20-2012, 07:03 PM
Also to let ya'll know. I just recieved email with download links for the deluxe addition and it is the "super" deluxe edition but..There is no key

PrometheanF
11-20-2012, 07:06 PM
LOL

I got an email with a key but with download buttons that are just pictures and not active links.

randallsb
11-20-2012, 07:13 PM
click on show pictures or whatever in your email bro. thats ur browser.

and this still dont make up for ****. the **** thing is gonna take 9hours to finish downloading (ya i got the link) thanks. now i get to play it tomorrow.

PrometheanF
11-20-2012, 07:14 PM
click on show pictures or whatever in your email bro. thats ur browser.

and this still dont make up for ****. the **** thing is gonna take 9hours to finish downloading (ya i got the link) thanks. now i get to play it tomorrow.

Looks like mine is going to take about an hour... just in time for me to go to work.

randallsb
11-20-2012, 07:14 PM
almost would be faster at this point to just throw u guys 6.99 for a "backup disk" coulda got that here faster and more reliably

randallsb
11-20-2012, 07:15 PM
Looks like mine is going to take about an hour... just in time for me to go to work.

you on a 300 meg connection, if not that is not correct, the bar is going across by the file, not the size. its 15.6 gigabytes

PrometheanF
11-20-2012, 07:18 PM
I know. It's already gone through several bars. I am getting 4.4 MB down and it says about 50 minutes to complete.

Get.Frosted
11-20-2012, 07:18 PM
Also to let ya'll know. I just recieved email with download links for the deluxe addition and it is the "super" deluxe edition but..There is no key

The key is in the ubi shop page, click in INVOICE then you will see it

randallsb
11-20-2012, 07:22 PM
I know. It's already gone through several bars. I am getting 4.4 MB down and it says about 50 minutes to complete.

ya that isnt that bad. but some of us have, u know.. REGULAR INTERNET. haha

dhr09
11-20-2012, 07:25 PM
The key is in the ubi shop page, click in INVOICE then you will see it

Thanks, just found it.

PrometheanF
11-20-2012, 07:26 PM
ya that isnt that bad. but some of us have, u know.. REGULAR INTERNET. haha

Sorry :( I got a really good deal on this internet for a two year trial price!

PrometheanF
11-20-2012, 07:47 PM
Sorry for the double post but wow now I am getting 15 MB down with 7 minutes left to go!