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hamzatirmazi
09-05-2012, 04:19 AM
can anyone help me my game is not working when i click to play it says
failed to start the game cannot find essentials information in the registry
error 0x0002
error 0x0003
re-install may fix this problem

Black_Widow9
09-05-2012, 06:29 AM
Hello and welcome to the Forums :D
You need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

1. Uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncherInstaller.exe. Once installed, you should be able to start the game!

If you are still having issues afterwards, please contact Ubisoft Support.
Thanks ;)

Juillani
04-30-2013, 08:06 AM
Hello and welcome to the Forums :D
You need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

1. Uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncherInstaller.exe. Once installed, you should be able to start the game!

If you are still having issues afterwards, please contact Ubisoft Support.
Thanks ;)

Thanks man, ur a LIFE SAVER!!!

ThePhantom2013
05-25-2013, 05:34 PM
can anyone help me my game is not working when i click to play it says
failed to start the game cannot find essentials information in the registry
error 0x0002
error 0x0003
re-install may fix this problem.

NarutoUzumai
09-15-2013, 12:26 AM
Hi all ,i'm still have the same issuse
Note , i tried to search for C:\Program Files\Ubisoft\Ubisoft Game Launcher but didn't find the folder , any way i downladed the Uplay.exe and install it then tried to start the game but failed again :(
can any body help , plz ? :( :( :( :( :(

NarutoUzumai
09-15-2013, 12:28 AM
Hello and welcome to the Forums :D
You need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

1. Uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncherInstaller.exe. Once installed, you should be able to start the game!

If you are still having issues afterwards, please contact Ubisoft Support.
Thanks ;)

Hi
Hi there ,i'm still have the same issuse
Note , i tried to search for C:\Program Files\Ubisoft\Ubisoft Game Launcher but didn't find the folder , any way i downladed the Uplay.exe and install it then tried to start the game but failed again
can u help , plz ?^_^

Ubi-MoshiMoshi
09-15-2013, 05:09 PM
Hi, if the suggestion didn't work for you please open a ticket with Technical Support, the link is in my signature.

NarutoUzumai
09-16-2013, 12:11 AM
Hi, if the suggestion didn't work for you please open a ticket with Technical Support, the link is in my signature.
I tried to send a ticket but every time i send it , it says (We are encountering a technical issue with the page you are trying to view. We apologise for the inconvenience and we will work to fix the issue as soon as possible. In the meantime please click here to return to the homepage.)
What can i do now :confused:

Black_Widow9
09-16-2013, 03:21 AM
I tried to send a ticket but every time i send it , it says (We are encountering a technical issue with the page you are trying to view. We apologise for the inconvenience and we will work to fix the issue as soon as possible. In the meantime please click here to return to the homepage.)
What can i do now :confused:
You may want to try and give them a ring instead.
http://www.ubi.com/US/Support/InternationalSupport.aspx