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View Full Version : DO Not Buy from Cyberpower



DoubleTap2005A
05-16-2006, 04:55 AM
Word of warning, chaps. Bought a system from a company from Cyberpower, and had nothing but headaches from it, and had to return it. Tech Support was rude and for the most part unhelpful.

Now I am fighting to get back some cash as they did not return all of it. Don't say I did not warn you.

DoubleTap2005A
05-16-2006, 04:55 AM
Word of warning, chaps. Bought a system from a company from Cyberpower, and had nothing but headaches from it, and had to return it. Tech Support was rude and for the most part unhelpful.

Now I am fighting to get back some cash as they did not return all of it. Don't say I did not warn you.

B16Enk
05-16-2006, 09:12 AM
B*gger DT.

That is still not resolved?!

The grief that system gave you, and it still carries on....

justflyin
05-16-2006, 09:57 AM
I'm sorry to hear that you are still having issues with that PC. This is one of the main reasons why I build my own PCs. That way, I have no one to blame but me.

Not to say that you should have built your own or anything, I was just speaking from my experience.

AbuGarci4
05-16-2006, 11:29 AM
I got a machine from them a couple years ago, It showed up with a few of the wires disconected on the motherboard, not a big deal but still poor quality control. Dont think I'd buy another from them.

Toten_Waffe
05-16-2006, 01:29 PM
http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif sorry to hear about your problems,

Was this cyberpowerpc in the USA or the UK. I was considering geting my next pc from cyberpowersystems.co.uk (same company) as they seem reasonably good value and after building my last one and haveing some niggling problems was considering buying a custom spec pre-built job assuming it would be setup and tested before shipping http://forums.ubi.com/groupee_common/emoticons/icon_confused.gif

steve_v
05-16-2006, 01:59 PM
Please take the time to participate at reseller ratings http://www.resellerratings.com/seller6897.html .

x6BL_Brando
05-16-2006, 06:05 PM
Good link Steve.

I took a while to read through a dozen or so pages - it reminded me of the old compaqsucks website from a few years back. Diverting stuff, if you like horror stories http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

The different thing about resellers from the latter is the sprinkling of "very satisfied"s that pop up between the "very diss-ed" and the "ah'm gonna get my gun" examples. They are so utterly disparate that it's hard to imagine that they're describing the same company (or planet, even)!

And they don't ring true somehow, unlike the ones detailing bad experiences. The following from a "very satisfied" customer had me in hysterics

Have not dealt with them via phone, so I can't comment on their phone sales or support. But the experience I've had online was pristine. The equipment they sent is first rate! Powerful, exotic-looking system for a fantastic price!

Do people really talk like that in the U.S.? No offence, it's not a dig - I just can't imagine any of my friends or neighbours saying "Why Ross, that's a powerful and exotic-looking machine you have there!", or keeping a straight-face if I said it.

Mind you, my old Chieftec looks more like a shed. It's lean and mean alright - like a hungry rat - probably because I've ripped its guts out four times to put in new everything http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif I never read such a good set of reasons to do one's own build.

I hope you get your refund quickly Double _Tap.

B.

Crash_Moses
05-16-2006, 10:17 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by x6BL_Brando:

Do people really talk like that in the U.S.? No offence, it's not a dig - I just can't imagine any of my friends or neighbours saying "Why Ross, that's a powerful and exotic-looking machine you have there!", or keeping a straight-face if I said it.

</div></BLOCKQUOTE>

lol...only the advertisers. A company employee probably posted that to try and balance the negatives. Go to Amazon.com sometime and read the book "reviews". Half of them sound like they were taken right off the back of the book. http://forums.ubi.com/images/smilies/88.gif

WTE_Galway
05-16-2006, 10:36 PM
also bear in mind a lot of US review sites actively remove any really bad reviews to reduce the risk of legal action

x6BL_Brando
05-17-2006, 10:29 AM
I'm sorry - it's like a cheap drug - here's another "very satisfied" user:

"ordered a fairly high-end system online.... was packaged well, and there were no loose, damaged, missing, or nonfunctional parts. <span class="ev_code_YELLOW">I had paid extra for "professional wiring" and indeed the wiring was well-done.</span> The computer worked perfectly right out of the box."

As well it might with professional wiring! http://forums.ubi.com/images/smilies/88.gif

Edit: Now I'm really keen to see an example of "un-professional" wiring! LOL

x6BL_Brando
05-17-2006, 10:38 AM
And I found this:

"The temperature sensors connected to a front bay display were all scotch taped to the side of the case (even the cpu probe, and hd probe)"

Only 120 pages to go - I may never get back to Hyperlobby.....

WWSensei
05-17-2006, 11:07 AM
Problem with open review sites is that those with no problems don't bother to post (or the few you get are obvious shills) so you get an over-sampled set of people with the problems. You end up getting so many negatives that some start trying to out-do the other complaints in the hyperbole department.

They are just useless.

x6BL_Brando
05-17-2006, 12:50 PM
I could go with that Sensei if it wasn't for the 137 pages of feedback. Being as lenient as possible that still runs somewhere (well) over 500 people complaining about poor service, busted or substituted parts, and even lying on the part of the various reps. I dunno if 500 is some kind of reasonable figure? It seems like 50 would be enough to pox their reputation - maybe I'm being naive?

B.

Arkasha_1960
05-17-2006, 01:09 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by WWSensei:
Problem with open review sites is that those with no problems don't bother to post (or the few you get are obvious shills) so you get an over-sampled set of people with the problems. You end up getting so many negatives that some start trying to out-do the other complaints in the hyperbole department.

They are just useless. </div></BLOCKQUOTE>

I do not agree. Look up resellerratings and check for "newegg," for example. They've got an excellent rating, and it's obviously NOT shills. Or look at Xoxide, with a 9.36 rating and some 2,000 reviews.

I think the open review sites do a good and useful service. I have found them more reliable than "professional" reviews, because the sample size is so much larger.

foxfire1941
05-17-2006, 01:54 PM
I have bought a couple of PC's from Cyberpower (California), and have had very little trouble with them. When I did, their tech support helped me get it sorted out. I even had the extended warranty and that worked well after the manufacturer's warranty ended.

They have replaced defective motherboards and processors for me as well as power supplies and video cards. They have sent an onsite tech to install it sometimes.

From past experiences with tech support, I have found out that I need to be patient and polite to tech support as well as customer service to get the best help.

One of the reasons I bought from CP is that they usually do have pretty good prices on certain PC's. But, it's your money so shop around and get the best deal and support you can find. http://forums.ubi.com/images/smilies/typing.gif

blindpugh
05-17-2006, 03:36 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by foxfire1941:
I have bought a couple of PC's from Cyberpower (California), and have had very little trouble with them. When I did, their tech support helped me get it sorted out. I even had the extended warranty and that worked well after the manufacturer's warranty ended.

They have replaced defective motherboards and processors for me as well as power supplies and video cards. They have sent an onsite tech to install it sometimes.

From past experiences with tech support, I have found out that I need to be patient and polite to tech support as well as customer service to get the best help.

One of the reasons I bought from CP is that they usually do have pretty good prices on certain PC's. But, it's your money so shop around and get the best deal and support you can find. http://forums.ubi.com/images/smilies/typing.gif </div></BLOCKQUOTE>jeez defective m/b graphic cards-cpu's seems of only 2pc's -sounds like you bought a load of c--p to me

-HH-Quazi
05-17-2006, 04:07 PM
After going through the first 30 or so pages from the link Steve provided, I have come to a conclusion. If you want a PC for the regular internet, picture taking\making, and what ever else people do in the course of regular use of a PC, then buy a proprietary system from Dell, HP, etc.

If you want a gaming rig, either build it yourself, or allow a company that knows what it takes to run the game(s) you want to play. The only example I can think of with our sim in mind is Hunters' business, Magnum-PC. He and Joe play this sim and they know what it takes & the tweaks that should be made.

If it were I building PC's for the PC gamer, I would have to take the time to load the game(s) and and run it\them to make sure the customer will be satisfied. I know this isn't condusive to high profit because turn around time would be a bit slower, and time spent in the building of the rig would be more extensive, but in the end, the customers ratings for my company would be great. And who wouldn't agree to wait for their computer to be built right.

Treetop64
05-18-2006, 03:33 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by justflyin:
I'm sorry to hear that you are still having issues with that PC. This is one of the main reasons why I build my own PCs. That way, I have no one to blame but me.

Not to say that you should have built your own or anything, I was just speaking from my experience. </div></BLOCKQUOTE>

http://forums.ubi.com/images/smilies/agreepost.gif

You can build a much more substantial system for much less money that you would if you bought one pre-built. It takes some research, and some pre-reading the manual for the motherboard is compulsory once you get one.

Trust me. dood. It's worth the trouble and effort.

x6BL_Brando
05-18-2006, 05:57 AM
http://forums.ubi.com/images/smilies/agreepost.gif TOO

It's nothing to brag about, but I managed to lose my entire right arm in an accident http://forums.ubi.com/images/smilies/35.gif

So, by way of encouragement, here's what I did most recently - using only good-quality components bought online from a reputable dealer. Ten hours over two days - plus several hours browsing various mobo user-forums, and here of course http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

First time IS scary, but you will have taken good care to ensure that t's are crossed and i's dotted before you press the power-on button.

The new babe http://forums.ubi.com/images/smilies/inlove.gif

http://img.photobucket.com/albums/v458/brando6BL/New_Rig_HS.jpg

Crash_Moses
05-18-2006, 08:59 AM
ooohh...liquid cooled...nice http://forums.ubi.com/images/smilies/25.gif

Yes, yes, and yes. Build yer own. Only way to go. Got everything but the tower for my rig from Tigerdirect. Built my last three systems with parts from there and never had a problem. They even ship their memory and CPUs with a return envelope just in case (only had to use it once...bought some cheap memory, never again. They replaced it pronto, no questions asked and I didn't have to pay shipping. Can't beat that.)

And as for motherboards, get the BEST you can afford. The fastest CPU, video card, and gobs of memory won't do you a bit of good if your motherboard is a bottleneck. Be sure.

S!

x6BL_Brando
05-19-2006, 09:56 AM
And as for motherboards, get the BEST you can afford.

Quite. Here's a quote from a very satisfied customer:-
"I have liked my computer from CyberPower as well as the service. My computer arrived promptly has been great. The motherboard went bad in May and they shipped me a replacement with no questions."

LOL

Just for the record - a firm like this would have closed down by now, voluntarily or otherwise, here in the UK. Probably because complaints are followed up by a govt. agency. We also have 'Small Claims' courts which cost very little for the unhappy consumer. Firms like this fear them. http://forums.ubi.com/images/smilies/784.gif

Finally, we have intrepid TV journos who doorstep Company Directors and demand explanations, once armed with a list of genuine grievances. It's great TV of course, and regularly enthrals millions of viewers - all guessing how the CEO or whoever will escape.

And firms do go down. That's not to say that they don't re-brand pronto, but the scams have been revealed to a public that doesn't forget.

As long as the politicians don't renege on State-assisted litigation we do OK here.

B.