View Full Version : Detailed analysis of the black screen error / Any suggestions are welcome!!!

12-20-2011, 07:30 AM
Summary :
1 ) When the acrsp.exe is started it boots to a black screen( which comes prior to the ubisoft logo ), then nothing happens, it just stays like that, and in the task manager the it shows acrsp.exe not responding.
2 ) One way of solving this problem was to start the acrsp.exe program in win 98 compatibility mode( also win 95 ), which works but the performance of the game is very very bad. Sound is all messed up. The game lags, freezes a lot, framerate drops a lot. [SOMETIMES] In win 98 compatibility while playing ezio character model twitches/vibrates, this does not happen in win 95, but rest of the issues are there.

Some of the things I tried :
1 ) I have configured the shortcut of acrmp.exe such that i can start multiplayer directly. After starting directly i tried selecting 'GO BACK TO MAIN MENU' option from multiplayer menu. The same black screen error showed up.
2 ) I have tried installing the game to about 12 times till now, tried installing in each drive (including c drive). Out of these tries, the game started properly just twice, and after exiting and then trying to start again was met with same black screen error.
3 ) I have tried starting the game with and without the V1.01 patch. Both times black screen error occured.
4 ) Tried all possible compatibility modes. The game starts only for Win 95/98 modes with poor performance parameters.

Please spare a few minutes to reading this, even if u guys dont have the problem, just go through this post and share your views about it, it can be any type of suggestion, remark, anything, just feel free to contribute. Even if its a stupid idea share it, maybe something was overlooked by me. So even if u believe in the slightest that your idea can help me solve this problem plz SHARE IT. Thank you !!

I submitted a complaint with the ubisoft tech support, a few weeks back, they havent responded yet, please admins if u can help solve this problem more quickly it would be of great help. I sincerely apologize for the inconvenience.

Youtube video link showing game running in windows compatibility mode :-


My system specs are :
Intel core 2 duo
Sapphire HD 5770 graphics card
4gb ram
Windows 7 (32 bit)

12-20-2011, 09:18 AM
i just deleted systemdetection.dll from the games directory and it's working fine.. lets hope when i close it and open it again it will work fine .!

12-20-2011, 09:33 AM
hey it started all right !!!!!
but does it start again after shutting down the game once !!! ????
plz reply

12-20-2011, 10:41 AM
bhari91, can you confirm it works? Just try to run the gane few times and if it will every time run without black screen bug it will be good solution ;-)

12-20-2011, 11:12 AM
YAHOOO YES IT'S WORKING EVEN AFTER QUITTING !!! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
Party time ppl!!!

12-20-2011, 11:48 AM
Thx for confirmation, tip added to faq:
http://forums.ubi.com/eve/foru...1067519/m/9241066769 (http://forums.ubi.com/eve/forums/a/tpc/f/5031067519/m/9241066769)


12-20-2011, 11:50 AM
Originally posted by aviiandevil:
YAHOOO YES IT'S WORKING EVEN AFTER QUITTING !!! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
Party time ppl!!!

Wooohoooo.....thnx a lot man.....u r awesome....
if u were here i wud hug u!!! thanks a lot!!!!

12-20-2011, 11:53 AM
i have to ask....
how did u come up with this idea ??

btw was playing acr this whole time http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
i love den defence http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

12-20-2011, 11:54 AM
kind of you but all credit goes to this person: ws9314 ..
anyway awesome gaming Assassin's \m/