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View Full Version : Solutions to common issues Assassin’s Creed Revelations PC – community based FAQ



spectatorx
12-06-2011, 07:12 AM
Hey, I'm watching this forum almost daily and i see most issues are repeating almost every day so i decided to make one thread with solutions to them. I'm from Poland, my English is not perfect so I'm open to correcting me ;-)




Q: What should i do before running the game?
A: Update your windows operating system with available updates. To do this go to: control panel/windows update or control panel/microsoft update and install all available important updates and optional updates.
Good behavior is to keep drivers updated. For gaming most valuable drivers are for graphic cards, sound cards and network adapters. Sometimes it is needed to update to beta version of driver. If beta driver is making problems install elder but stable driver.

Q: Before installing the game, what should i prepare?
A: It is always good to have predownloaded installer for patch. Patch v1.01 you can download from this link:
http://static3.cdn.ubi.com/ac_...elations_1.01_eu.exe (http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.01_eu.exe)

or this for russian version:
http://static3.cdn.ubi.com/ac_...lations_1.01_rus.exe (http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.01_rus.exe)

Links for patch v1.02:
European:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.02_eu.exe

Russian:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.02_rus.exe

Links for patch v1.03:
European:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.03_eu.exe

Russian:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.03_rus.exe


Q: Do i have to do any special things to properly install the game?
A: For windows vista/7/8 run installer by clicking on it with right mouse ****on and choose „Run as administrator” option. Same for patch(es). It is always better to install the game in default installation path, changing path may sometimes occurs with problems with starting the game. After successful installation of game install patch(es) manually or let the updater to download and install patch(es).

Q: During installation of patch v1.03 i'm getting error message: "Error while patching ACRSP.exe. Incorrect source file", how to install the patch?
A: Meanwhile ubisoft released updated patch v1.02 without wide announcing it. You have to download updated patch v1.02 file (links provided above), uninstall the game, install the game again, install patches: v1.01, (redownloaded) v1.02 and now your patch v1.03 will install without errors.

Q: What to do after installation?
A: If you are going to play multiplayer it is good to manually update punkbuster – anticheat system. To do this go with this link:
http://websec.evenbalance.com/.../download.php?file=1 (http://websec.evenbalance.com/downloader/download.php?file=1)
Unpack it and run pbsetup.exe. In program click on „add a game”, choose assassin's creed revelations and click „add game”, in next step click „check for updates”.


If you finished all previous steps you are ready to run the game. Now i will describe problems which you might face while running the game.



Q: I tried to run the game but i’m getting error message: „Code: Error -1”, how to fix it?
A: If you somehow are getting this error it means you do not have installed ubisoft game launcher application, you can download it from this link:
http://static3.cdn.ubi.com/orb...auncherInstaller.exe (http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncherInstaller.exe)
and install it.

Q: My product code seems to be invalid, what can i do with it?
A: If you bought the game and launcher do not allows you to activate the game you have to contact ubisoft support, to do this go with this link:
http://www.ubi.com/US/Support/
This is good news, but also there is a bad news: ubisoft support usually answers after few days, in some cases it may take to them over a month. Once i sent to them question and they responded to me after one month and one week(!!!!!!!!).

Q:Ubisoft game launcher is set to online mode, my login and password are correct but i'm getting message: "The Ubisoft Server is not available at this time. Please try again later.", is the ubisoft server really down?
A: I do not reason why this message is showing up but mostly it is not true and servers are up. You are still able to log in to the game but need to change some setting. If you see this message run the game, ubisoft game launcher will show up, go to its options and change proxy to automatic or none. If this didn't help it may be needed to do this: in ubisoft game launcher settings in section "account settings" click "open" than log in and in bottom of page click "update".

Q: When I'm starting the game I'm getting black screen, how to fix it?
A: There is several reasons why you can get it and how to solve it. One says you need to set compatibility for acrsp.exe and acrmp.exe to windows 98. For me it is absurd way but users described it as working fix so it is why i mention about it. If you are using intel core i3, i5 or i7 cpu black screen probably is caused by enabled hyperthreading. To disable it you have to go to computer bios. Description how to disable this technology is described in manual for your motherboard. Few yousers found working solution and confirmed it, it goes like this: remove systemdetection.dll from the game directory. As far as i know moderator reported problem to developers so... MAYBE they will fix black screen issue but do not count on it.

Q: What other problems may cause enabled hyperthreading?
A: Crash on startup, crash in mission with Shakulu, random crashes in game, stuttering in game, low or jumping fps even if all previous assassin’s creed games with the same computer configuration were running fine. As i said: MAY CAUSE but do not have to but if you are experiencing one of these things and have hyperthreading enabled with intel core iX cpu disable it.


Q: Invisible textures, missing whole parts of environment etc. how to fix it?!
A: Probably you have antialiasing forced via driver. Go to nvidia control panel or AMD VISION Engine Control Centre and set antialiasing to „Controlled by application”.

Q: Ezio stuck in wall, how to free him?!
A: Just hit randomly movement keys and try to jump, Ezio should walk out of the wall. If this will not help you need to restart memory sequence or game.

Q: Do i really need to run the main game and from this switch to multiplayer?
A: No, you can start the multiplayer directly, skipping singleplayer. To do that you need to create shortcut and paste in it this:
"C:\Program Files (x86)\Ubisoft\Assassin's Creed Revelations\ACRMP.exe" /launchedfromotherexec /onlineUser:***** /onlinePassword:*******
Of course replace stars with your login and password which you used in ubi game launcher. Path to multiplayer executable is the default one, if you have other paste it instead.

Q: I’m getting kicked from multiplayer sessions, can’t connect with any session, what to do?!
A: If you have some antivirus software installed first thing you should to do is to check firewall settings. If firewall blocks the game set acrmp.exe in firewall settings as exception and allow to this program to connect with internet. If you are not using firewall or the game already is in firewall’s exceptions update manual punkbuster what i described few steps ago. If all these things are fine but you still occur the problem scan you windows with antivirus, maybe some virus makes your multiplayer game unplayable.

Q:I can't connect/reach any multiplayer game session, running game in online mode, do you have any solution for this?
A: You may try unblocking ports in firewall. Tip delivered by Mouse03, pozdrawiam ;-)


The ports for ACR are;
ACR (UDP)
21200
7959
3074

Launcher ports (TCP)
80
443
13000
13005
13200

Achievements (UDP and TCP)
14001

You need to open these in both your modem/router and in Windows Firewall.

For router, this is a good site;
http://portforward.com/
Find your router and it'll tell you how to forward them.

And this is how in Windows;

"Allow the game trough your Network:

This is the path on Windows 7:

Windows Control Panel/
Network and Internet/
View Network Computers Devices/
Right click on your Router's Icon and choose Properties
Select Settings
add all ports mentioned above.

This is the path on Windows XP:

Control Panel>
Network Connections>
Internet Connection>
(Right click) Properties> Settings
add all ports mentioned above."



At this moment that's all, if i will find out more i will describe it in here. I hope this little faq will be helpful to you ;-)

DarthDeva
12-06-2011, 10:27 AM
Nice and helpful FAQ. Could the mods make this a sticky maybe?

TB_Jaybird
12-06-2011, 10:44 AM
Updating drivers is NOT always the best idea if you have older hardware. Drivers are optimized for newer hardware and CAN interfere with current games if you use older cards.

Just thought i would point that out since tech support loves telling you to update stuff when they know themselves that this is not always the case to solve issue but WILL get rid of you and your query.

Edit...

Thanks for the direct link to the patch

spectatorx
12-06-2011, 11:05 AM
Updating drivers in really rare cases causes some problems.

mohdmks
12-06-2011, 12:30 PM
can you solve this
http://forums.ubi.com/eve/foru...791099669#5791099669 (http://forums.ubi.com/eve/forums?a=tpc&s=400102&f=8121060208&m=5711083569&r=5791099669#5791099669) in my pc ?

spectatorx
12-06-2011, 12:47 PM
Looks like you are playing the game in offline mode. Run ubisoft game launcher, go to settings and uncheck offline mode.

mohdmks
12-06-2011, 12:55 PM
do you know why i get crazy ?
see :
http://img220.imageshack.us/img220/162/44449296.png

mohdmks
12-06-2011, 01:05 PM
in luncher i'm online

spectatorx
12-06-2011, 01:14 PM
Try to reinstall ubisoft game launcher, if this will not help reinstall the game.

mohdmks
12-06-2011, 01:22 PM
i do all this . no solution
a lot of players have this problem

mohdmks
12-06-2011, 01:23 PM
but when i use UK VPN the multiplayer works !!!!

spectatorx
12-06-2011, 01:34 PM
So problem seems to be your isp. Are you living in UK?

I've heard in UK is a lots of problem with ISPs and internet provided by them, many services which should work do not work 'cos ISP is blocking them. But i only heard it, do not know how it really is, i'm not living in UK.

Do you have brotherhood? Is brotherhood working fine with same settings with which revelations do not work?

mohdmks
12-06-2011, 01:38 PM
i'm from Oman (middle east)
brotherhood works good for me

mohdmks
12-06-2011, 01:44 PM
man give me your email . i want speak with you

spectatorx
12-06-2011, 01:58 PM
I sent you pm at forum.

L_Alejo
12-06-2011, 09:06 PM
Hey, just wondering but is anyone else experiencing some kind of lag during cutscenes? more like audio lag I mean (voices play fine, environment audio comes in later than it should), and if so, any solutions so far?

spectatorx
12-07-2011, 02:28 AM
Give to us specs of your computer/laptop:
gpu, cpu, motherboard, ram, psu and windows?

L_Alejo
12-07-2011, 06:28 AM
ATI HD 5750
AMD II X4 Athlon 620 @ 2.6 GHz
4GB RAM
Windows 7 64 bits.

You get the idea, it's not really a hardware problem (Already tried running the game on the lowest settings,and yes, I've updated my drivers etc etc) so I'm mostly wondering if anyone else is having this issue, and if so, has anyone fixed it? :/

spectatorx
12-07-2011, 07:26 AM
Try to update driver for your soundcard. Let know if this helped to you.

L_Alejo
12-08-2011, 07:39 PM
That just won't do it, this game's audio is just messed up, some people get messed up audio, others don't get any audio at all :/ this totally ruined the SP for me, guess all I can do is wait for a patch, havn't heard of anyone fixing this yet anyway.

spectatorx
12-09-2011, 11:13 AM
You say "that won't do it" but.. did you try it?

Do not count so much on patch 1.02, i think this will not fix it.

Vey03
12-10-2011, 03:22 AM
Czesc http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif Great guide.

You might also want to add about forwarding/opening ports. Or checking if they are open.

The ports for ACR are;
ACR (UDP)
21200
7959
3074

Launcher ports (TCP)
80
443
13000
13005
13200

Achievements (UDP and TCP)
14001

You need to open these in both your modem/router and in Windows Firewall.

For router, this is a good site;
http://portforward.com/
Find your router and it'll tell you how to forward them.

And this is how in Windows;

"Allow the game trough your Network:

This is the path on Windows 7:

Windows Control Panel/
Network and Internet/
View Network Computers Devices/
Right click on your Router's Icon and choose Properties
Select Settings
add all ports mentioned above.

This is the path on Windows XP:

Control Panel>
Network Connections>
Internet Connection>
(Right click) Properties> Settings
add all ports mentioned above."

Above is a copy and paste from this thread;
http://forums.ubi.com/eve/foru...1067519/m/9691085619 (http://forums.ubi.com/eve/forums/a/tpc/f/5031067519/m/9691085619)

L_Alejo
12-10-2011, 05:36 AM
@spectatorx

Of course I did, hence why I said it didn't work -.-;;

spectatorx
12-10-2011, 06:58 AM
@Mouse03, i've added your tip to faq ;-)

@L_Alejo, so you may try to reinstall your windows operating system, if this will not fix your problem wait for patch and let's hope ubisoft will fix this issue but do not count on it. They still didn't fix bug in brotherhood when you get no sound on starting the game or switching between single-multiplayer.

spectatorx
12-20-2011, 06:41 AM
Added some new things, check the faq first if you are facing some problems with game, if you will not find something start new thread and also create a ticket at ubisoft support.

ShadovvRun
12-20-2011, 08:00 AM
Another tip: if you encounter system freezes during multiplayer the one and only solution is to buy new sound card. People can approve this..

jeez.. Ubi ffs make 1.03 faster
I want to play multiplayer .... http://forums.ubi.com/groupee_common/emoticons/icon_confused.gif

TheLeoCrow
12-20-2011, 04:20 PM
Originally posted by DmitriyTop:
Another tip: if you encounter system freezes during multiplayer the one and only solution is to buy a <STRIKE>new</STRIKE> sound card.

Fix'd it for ya!

To the best of my understanding, the problem is between punkbuster and the realtek drivers for the onboard sound cards most of us (yes, that includes me) have. They are not expensive but we shouldn't have to be facing such a problem. I guess the problem isn't with ubisoft themselves in this case but with Even Balance Inc, the company that makes PB.

On a side note, this topic should be a sticky

Ang3lishh
12-25-2011, 03:10 AM
To all those who are getting a black screen:

The solution that we recived from this post is (at least for me) working . Delete the systemdetection.dll from your game directory and it should work like a charm http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Thank you very much spectatorx , I owe you one http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

spectatorx
12-25-2011, 08:37 AM
I'm glad it helped to you. :-)

spectatorx
01-25-2012, 11:24 PM
A little update in faq.

PRINCE-K7
02-01-2012, 05:41 PM
Some one give me file of multi/datapc.forge for assassins creed revelations pc plzzzzzzzzzzzzzzzzzzz

spectatorx
02-01-2012, 06:41 PM
PRINCE-K7, did you do this what i described in your topic?

spectatorx
02-28-2012, 06:23 AM
Another little update in faq.

spectatorx
02-28-2012, 11:51 AM
Added tip about fix to installation errors in installation of patch v1.03.

MervinChoong
03-23-2012, 12:35 PM
Hi,when i tried to start my acr (via Assassin's Creed Relavations/ARCSP.exe/ACRMP.exe/ACRSP.exe)it always crashes

i tried everything but it doesn't work~~

the problem signature:

Problem Event Name: BEX
Application Name: ACRSP.exe
Application Version: 0.0.0.0
Application Timestamp: 4f3a78e5
Fault Module Name: StackHash_c6a2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 17417
Additional Information 1: c6a2
Additional Information 2: c039aaf613c21d06c989baeb2d43fc88
Additional Information 3: c2c4
Additional Information 4: 8d8d70f2787fadfb0f8777756c7cfeb1[/B]

spectatorx
03-23-2012, 02:58 PM
You may try a tip described in here:

http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/problem-event-name-bex-error-message/72f0580a-7243-44ca-8913-30d15feb2b67

Herecomesjohnny
03-27-2012, 12:33 AM
Hi, i need help because i'm incredibly confused right now..
I learned i couldn't install the Lost Archive DLC without version 1.03, so i reinstalled the game (steam) and found out the game updated automatically after the reinstallation. Once with version 1.03, however, i found out the DLC still wouldn't install.

I contacted Ubisoft Support and they told me to manually install version 1.03 again. Now, the link for the version 1.03 cannot install, saying 'incorrect source file'.

Should i reinstall the entire game AGAIN? Even if it clearly says it has update to 1.03?

electr0sphere
03-29-2012, 04:10 AM
i have the same problem as PRINCE-K7
while installing the 1.02 update
its says :couldn't backup file \multi\DataPC.froge to file PATCH_BACKUP\multi\DataPC.froge
and then the installation aborted
what to do to fix that i reinstalled the game many times and redownloaded the 1.02 and 1.01 3 times and still the same problem!!!

Syrain_knights
04-28-2012, 03:07 PM
i have the same problem as prince-k7
while installing the 1.02 update
its says :couldn't backup file \multi\datapc.froge to file patch_backup\multi\datapc.froge
and then the installation aborted
what to do to fix that i reinstalled the game many times and redownloaded the 1.02 and 1.01 3 times and still the same problem!!!

don't be mad install 1.01 it's happend to me and it getting me crazy but when i installed 1.01 , i can install 1.02 and then 1.03

Syrain_knights
04-28-2012, 03:16 PM
I can play the game but I can't open the launcher any where plz plz plz plz help me

umutce
05-09-2012, 05:57 PM
i was getting crazy because i can't install the v1.03.thanks for everything.Helpful FAQ

EverbodyLies
05-10-2012, 08:20 PM
I Install v1.03 and Trying join the ACR Multiplayer but I Get this fail How can I Solve this ? http://i45.tinypic.com/1416oih.png

dwijesh21
05-16-2012, 08:37 AM
I bought the Assassins Creed Revelations game..it installs correctly, but Game Launcher does not install at all.
I tried installing the game launcher from the CD and from the Website as administrator...I click next > next > install...it disappears without installing.
Please help me. Thank you

crazykent85
06-10-2012, 12:21 PM
Hi Ubisoft,
Over the last month there has been huge network issues effecting multiplayer play... The major one is lagging and also network drop out. I am seriously reconsidering my pre order ac3 unless these issues improve.
Regards,
Brendan

sparrowvivek16
06-17-2012, 05:32 PM
Hey, I'm watching this forum almost daily and i see most issues are repeating almost every day so i decided to make one thread with solutions to them. I'm from Poland, my English is not perfect so I'm open to correcting me ;-)




Q: What should i do before running the game?
A: Update your windows operating system with available updates. To do this go to: control panel/windows update or control panel/microsoft update and install all available important updates and optional updates.
Good behavior is to keep drivers updated. For gaming most valuable drivers are for graphic cards, sound cards and network adapters. Sometimes it is needed to update to beta version of driver. If beta driver is making problems install elder but stable driver.

Q: Before installing the game, what should i prepare?
A: It is always good to have predownloaded installer for patch. Patch v1.01 you can download from this link:
http://static3.cdn.ubi.com/ac_...elations_1.01_eu.exe (http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.01_eu.exe)

or this for russian version:
http://static3.cdn.ubi.com/ac_...lations_1.01_rus.exe (http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.01_rus.exe)

Links for patch v1.02:
European:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.02_eu.exe

Russian:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.02_rus.exe

Links for patch v1.03:
European:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.03_eu.exe

Russian:
http://static3.cdn.ubi.com/ac_revelations/ac_revelations_1.03_rus.exe


Q: Do i have to do any special things to properly install the game?
A: For windows vista/7/8 run installer by clicking on it with right mouse ****on and choose „Run as administrator” option. Same for patch(es). It is always better to install the game in default installation path, changing path may sometimes occurs with problems with starting the game. After successful installation of game install patch(es) manually or let the updater to download and install patch(es).

Q: During installation of patch v1.03 i'm getting error message: "Error while patching ACRSP.exe. Incorrect source file", how to install the patch?
A: Meanwhile ubisoft released updated patch v1.02 without wide announcing it. You have to download updated patch v1.02 file (links provided above), uninstall the game, install the game again, install patches: v1.01, (redownloaded) v1.02 and now your patch v1.03 will install without errors.

Q: What to do after installation?
A: If you are going to play multiplayer it is good to manually update punkbuster – anticheat system. To do this go with this link:
http://websec.evenbalance.com/.../download.php?file=1 (http://websec.evenbalance.com/downloader/download.php?file=1)
Unpack it and run pbsetup.exe. In program click on „add a game”, choose assassin's creed revelations and click „add game”, in next step click „check for updates”.


If you finished all previous steps you are ready to run the game. Now i will describe problems which you might face while running the game.



Q: I tried to run the game but i’m getting error message: „Code: Error -1”, how to fix it?
A: If you somehow are getting this error it means you do not have installed ubisoft game launcher application, you can download it from this link:
http://static3.cdn.ubi.com/orb...auncherInstaller.exe (http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncherInstaller.exe)
and install it.

Q: My product code seems to be invalid, what can i do with it?
A: If you bought the game and launcher do not allows you to activate the game you have to contact ubisoft support, to do this go with this link:
http://www.ubi.com/US/Support/
This is good news, but also there is a bad news: ubisoft support usually answers after few days, in some cases it may take to them over a month. Once i sent to them question and they responded to me after one month and one week(!!!!!!!!).

Q:Ubisoft game launcher is set to online mode, my login and password are correct but i'm getting message: "The Ubisoft Server is not available at this time. Please try again later.", is the ubisoft server really down?
A: I do not reason why this message is showing up but mostly it is not true and servers are up. You are still able to log in to the game but need to change some setting. If you see this message run the game, ubisoft game launcher will show up, go to its options and change proxy to automatic or none. If this didn't help it may be needed to do this: in ubisoft game launcher settings in section "account settings" click "open" than log in and in bottom of page click "update".

Q: When I'm starting the game I'm getting black screen, how to fix it?
A: There is several reasons why you can get it and how to solve it. One says you need to set compatibility for acrsp.exe and acrmp.exe to windows 98. For me it is absurd way but users described it as working fix so it is why i mention about it. If you are using intel core i3, i5 or i7 cpu black screen probably is caused by enabled hyperthreading. To disable it you have to go to computer bios. Description how to disable this technology is described in manual for your motherboard. Few yousers found working solution and confirmed it, it goes like this: remove systemdetection.dll from the game directory. As far as i know moderator reported problem to developers so... MAYBE they will fix black screen issue but do not count on it.

Q: What other problems may cause enabled hyperthreading?
A: Crash on startup, crash in mission with Shakulu, random crashes in game, stuttering in game, low or jumping fps even if all previous assassin’s creed games with the same computer configuration were running fine. As i said: MAY CAUSE but do not have to but if you are experiencing one of these things and have hyperthreading enabled with intel core iX cpu disable it.


Q: Invisible textures, missing whole parts of environment etc. how to fix it?!
A: Probably you have antialiasing forced via driver. Go to nvidia control panel or AMD VISION Engine Control Centre and set antialiasing to „Controlled by application”.

Q: Ezio stuck in wall, how to free him?!
A: Just hit randomly movement keys and try to jump, Ezio should walk out of the wall. If this will not help you need to restart memory sequence or game.

Q: Do i really need to run the main game and from this switch to multiplayer?
A: No, you can start the multiplayer directly, skipping singleplayer. To do that you need to create shortcut and paste in it this:
"C:\Program Files (x86)\Ubisoft\Assassin's Creed Revelations\ACRMP.exe" /launchedfromotherexec /onlineUser:***** /onlinePassword:*******
Of course replace stars with your login and password which you used in ubi game launcher. Path to multiplayer executable is the default one, if you have other paste it instead.

Q: I’m getting kicked from multiplayer sessions, can’t connect with any session, what to do?!
A: If you have some antivirus software installed first thing you should to do is to check firewall settings. If firewall blocks the game set acrmp.exe in firewall settings as exception and allow to this program to connect with internet. If you are not using firewall or the game already is in firewall’s exceptions update manual punkbuster what i described few steps ago. If all these things are fine but you still occur the problem scan you windows with antivirus, maybe some virus makes your multiplayer game unplayable.

Q:I can't connect/reach any multiplayer game session, running game in online mode, do you have any solution for this?
A: You may try unblocking ports in firewall. Tip delivered by Mouse03, pozdrawiam ;-)



At this moment that's all, if i will find out more i will describe it in here. I hope this little faq will be helpful to you ;-)
thanks

etrekas
07-11-2012, 06:51 PM
hey all

my ACR online was working perfectly until 2 days ago, when i kept getting the message
"RESTRICTION: Service Communication Failure: PnkBstrA.exe" everytime I try to go in.

I've tried manually updating punkbuster by downloading the setup.exe and running it.
I've tried going into the properties of PnkBstA.exe and checking the box "run as administrator"
I've made sure my firewall (McAfee) allows it.

Still not working.

I know that when the game was working, punkbuster showed up on my control panel program list, becz i was going through it to get rid of useless programs and i didn't know what punkbuster was, so i clicked on it, but i clicked cancel as soon as i saw Assassin's Creed listed in the window that popped up, but now it's gone from my control panel program list. must be some correlation there.

i'm going to install a different anti virus (Rising antivirus. the official one in China) cz that's what i've used for the past 9 yrs of my life. The McAfee i have is a 30-day trial that came with my new laptop.

Anyway, can anybody help me?

etrekas
07-11-2012, 07:32 PM
ok. the problem isn't my anti virus.
i uninstalled my McAfee anti virus and ran ACR before installing another one.
still doesn't work.
i dunno wt to do...-.-

etrekas
07-11-2012, 09:07 PM
okay i've fixed my problem.

i installed the game on another computer and just copied over the the appropriate files

if anyone's getting the same error, and you don't see "Punkbuster Services" in your control panel programs list, then you might be having the same problem i did.

if so, contact me and i'll email with attached files.

Daniel-the-Bard
08-09-2012, 06:42 AM
I beat the game on another computer, and wanted to transfer my saved games, so i bought the game and copied the files from the orbit/40 folder and pasted them both in that and in the user/[name]/appdata/local/ubisoft game launcher/savegame_storage/c2tpZHJvdw==, and it still shows that i don't have a single player game going on. is there anything i can do?

caroj_
08-12-2012, 04:58 PM
Spectatorx, I don't know if you are still cheking this thread, but you saved me: I had lost all hope researching on how to fix the black screen problem, and nothing worked; so thank you very much!
For anyone who is interested, the only thing that worked in my computer with the steam version was removing systemdetection.dll, and setting ACRSP.EXE, ACRMP.EXE and ACRPR.EXE to run as administrator in compatibility mode with Windows xp service pack 3.
If you have problems with the sound (like stuttering) like I did, it got fixed (at least in my case) by simply re-selecting the English language button in the sound configurations; then it ran smoothly.

I hope I was of any help. I just wanted to let you know (confirm) that this solution works at least in some cases.

I had contacted ubisoft support, but they weren't very helpful: they replied after I had finidhed the game, only to tell me I should try updating my drivers.

Vampire589
08-15-2012, 08:50 AM
hi i have installed assassins creed revelations (patch 1.03) but when i start it it shows an error as followed

The procedure entry point wcsnpy_s could not be located in the dynamic link library msvcrt.dll.

please help....

jonathan110721
08-16-2012, 10:38 PM
Hi, I have a problem with the item wheel in AC revelations. I'm playing the PC version of the game, and the item wheel works but not like it should...

When I assign let's say Throwing Knives to the left D-pad button, it correctly assigns it so that when I press the button, I get throwing knives... but on the HUD I don't see the throwing knives on the left d-pad with it's proper icon...

What I see is whatever's opposite of that (so whatever's on the right d-pad in this instance...) Often, my D-pad (on the HUD) only shows 3/4 icons...
What the heck?

spectatorx
08-28-2012, 09:38 AM
caroj_, yes, i'm still watching this forum and thread, almost every day ;-) Thank you for such a good words :-)

Vampire589, here is solution to your problem:
http://support.microsoft.com/kb/324762

jonathan110721, unfortunately i can't help you with this problem, i'm not using gamepad to play games at all. Keyboard+mouse = ftw!!!! :D Anyway as i've read at many forums usually pc versions of various games are having problems with gamepads except xbox controller, but about this one i've read people were also having some issues in acr.

andreja110s
08-30-2012, 10:38 PM
Hi. When I want to play the mp the game just stopps working. I can do other things in the mp( for example customize characters) but when I press Play now or Launch( in Custom play) the game just stopps working. Oh and sometimes the mp in brotherhood stopps working too. I don´t know what the problem is. I hoped it would be different with revelations... :(

spectatorx
08-31-2012, 07:47 AM
It looks like it has something to do with internet connection, networking issue... If you have an antivirus software add a game to exceptions, if this doesn't help try to update your network card drivers.

But in fact it might be some specific to your software configuration problem and the last thing you can do is simply to reinstall windows. It is not best solution but might be best one.

andreja110s
08-31-2012, 11:36 AM
Everything is fine- the internet connection, the firewall and the antivirus are updated,... Brotherhood stops working just for a few seconds when the game is searching for abstergo agents, but not when I click play now or Launch game...

Rocky2of5
09-01-2012, 05:10 AM
In some situations the WASD keys stop working normally. First person view stops functioning. Character won't face front - If he is facing left for instance I have to push the "A" to move him in that direction. Seems to happen in the most inconvenient locations like when climbing a complicated situation. Right now I'm stuck high inside a tower and can't look to see where I need to go.
Help!

thelinor
09-09-2012, 02:39 PM
Need your help here.. really nice post n nice solutions spectatorx, but NONE worked for me. i have the game some months now n couldnt play for more than 3 mins without black screen crash. I ve tried everything, affinity, compatibility , nvidia control panel , HT everythin. please help there probably a combination i should do that i cannot find..

spectatorx
09-09-2012, 05:21 PM
So if you are posting thing like this you should include also your pc specification: cpu, ram, gpu, sound card, psu, software (which version of windows and version of gpu driver).

thelinor
09-10-2012, 11:29 AM
intel i7 2.67GHz
ram 3 gb
64bit windows 7 (2009 sp1)
nividia geforce gtx 275 .. sound driver realtek high definition audio 6.0.1.5859 i suppose
thnx for the quick response

spectatorx
09-10-2012, 12:27 PM
I need to make a little research about it, in meantime you might reinstall gpu and audio drivers, it may help or not :D

Enster1
09-10-2012, 10:10 PM
Spectactorx,

Here is the original ticket I submitted to Support nearly two months ago. Maybe you can help:



I just downloaded Assassins Creed Revelations from steam last night and it crashes (ACRSP.exe has stopped working) whenever I launch the game using the Ubisoft launcher. I have tried reinstalling the game and the Ubisoft launcher, altering my startup programs, defraging and checked integrity of files. I have tried everything on every message board that I can find and nothing seems to work. Here are my system specs and DXDiag is attached:

System
--------------------------------------------------------------------------------

Manufacturer alienware
Model Area-51 7500 R6
Total amount of system memory 8.00 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 3260 GB
Disk partition C: 328 GB Free (466 GB Total)
Media drive D: CD/DVD
Disk partition E: 2486 GB Free (2794 GB Total)

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4096 MB
Dedicated graphics memory 2048 MB
Dedicated system memory 0 MB
Shared system memory 2048 MB
Display adapter driver version 8.17.13.142
Primary monitor resolution 1920x1080
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter NVIDIA nForce Networking Controller
Network Adapter NETGEAR WPN311 RangeMax(TM) Wireless PCI Adapter


I can also send you dxdiag and screenshot of crash if that helps.

thelinor
09-11-2012, 01:34 PM
@spectatorx : I allready did those things :P

@enster : have you tried this? http://www.youtube.com/watch?v=ag4RQg9q-cU

and then check this

http://www.youtube.com/watch?v=DAD419BaIYs

Enster1
09-12-2012, 12:09 AM
Thanks for the advice, but unfortunately it did not fix the problem.

andreja110s
09-12-2012, 04:28 PM
Need your help here.. really nice post n nice solutions spectatorx, but NONE worked for me. i have the game some months now n couldnt play for more than 3 mins without black screen crash. I ve tried everything, affinity, compatibility , nvidia control panel , HT everythin. please help there probably a combination i should do that i cannot find..
Have you tried to play the game without patches?

thelinor
09-13-2012, 10:24 AM
what d u mean without patches? i dont remember downloadin any

spectatorx
09-13-2012, 10:49 AM
So this may be a reason. Install patches. Links are provided in this faq, or just let to game updater finally to install them.

thelinor
09-13-2012, 11:06 AM
I allways let it do his job when it starts so if its automatic they are downloaded, screen is also not the problem , i tried my tv also. (the patch version i have is 1.03 i just tried downloaded one)
But this can give you a hint. when i was playin brotherhood, when i was almost finishin the game the screen was freezing sometimes. so when i plugged in the hdmi on my tv, the game was fixing n goin on. then if it froze again , i plugged it out n it went on again.

nirupam99
09-23-2012, 11:37 AM
I cant load my patch.It says "i need to quit my game then only the patch loads" and if i quit my game i cant load the patch............What shall i do?

PHub.ElsaJean
09-23-2012, 05:40 PM
I am having the exact same problem as this guy. GTX 580, i7 2600k, DirectX 11 and 8Gb ram. Tried everything in the FAQ

Spectactorx,

Here is the original ticket I submitted to Support nearly two months ago. Maybe you can help:



I just downloaded Assassins Creed Revelations from steam last night and it crashes (ACRSP.exe has stopped working) whenever I launch the game using the Ubisoft launcher. I have tried reinstalling the game and the Ubisoft launcher, altering my startup programs, defraging and checked integrity of files. I have tried everything on every message board that I can find and nothing seems to work. Here are my system specs and DXDiag is attached:

System
--------------------------------------------------------------------------------

Manufacturer alienware
Model Area-51 7500 R6
Total amount of system memory 8.00 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 3260 GB
Disk partition C: 328 GB Free (466 GB Total)
Media drive D: CD/DVD
Disk partition E: 2486 GB Free (2794 GB Total)

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4096 MB
Dedicated graphics memory 2048 MB
Dedicated system memory 0 MB
Shared system memory 2048 MB
Display adapter driver version 8.17.13.142
Primary monitor resolution 1920x1080
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter NVIDIA nForce Networking Controller
Network Adapter NETGEAR WPN311 RangeMax(TM) Wireless PCI Adapter


I can also send you dxdiag and screenshot of crash if that helps.

spectatorx
09-23-2012, 06:02 PM
Problems kind of "unexpected crash" are usually caused by specfic combinations of installed software. As first help you may try to remove all content of temp folders in "C:/users" and "C:/windows" also prefetch folder too. Good idea too is to uninstall all junk-software like toolbars, additional searchbars etc. After it reboot pc and try to run the game. I do not think it may help but for sure will be good for your pc at all. The last thing you can do is to reinstall your windows, it is not what recommend but it can be last thing which may help.

r4z8712
10-06-2012, 03:21 AM
I just picked up AC:R today I installed it with no problems updated the game just fine. However whenever I play the game and try to change the settings to higher the game simply crashes. Saying the game has stopped working any fixes available.

thelinor
10-06-2012, 01:16 PM
then dont change settings. u r lucky it even works just fine.

I installed it again n dowloaded patches 1 n 2. 3 wouldnt got installed. I have it on a original cd n also tried many games from torrents.
so IF this is my pc what do i do? i tried nvidia lower options, higher, compatibility mode, HT, deleting this file from ACR. what else can fix it????

Cemwinchester
11-05-2012, 05:49 PM
Install latest drivers bla bla bla... Always same things. I was playing AC:R on Windows 7 but now i have Windows 8 and i installed the game again but i can't play. AC:RSP stopped working. Nobody know the correct solution. Keep say 'update your graphic cards driver'. I send a message to support and i'm waiting.

It's just working in 'safe mode'. -_-:mad: Stupid new uplay software!!!!

JoshieCj
11-19-2012, 04:52 PM
i have the same problem as Prince-K7 and electrosphere
the reply posted by spectator x doesn not help...i ve downloaded the patches from the link many times...1.01 seems to install just fine but he prob is with patch 1.02
it gives the error as stated by prince-K7
@syrain_knights it doesnt work tat way..can any of u guys please help... and in case u cant...atleast can u guys just let me kno if yol have a file names DataPC.forge in the "multi" folder of "Assassins Creed Revelations"

russel911603
12-24-2012, 03:29 PM
I was just starting sequence 8 of Revelations when the power went out. Upon its return I went into the game and found my profile was missing. Checked the save game folder and its blank!!! Any way to solve this?????

spectatorx
12-24-2012, 03:42 PM
There is no way to solve it. If cloud sync didn't download your savegames so you lost them.

abdullah226
12-24-2012, 04:37 PM
hey spectatorsx i have a glitch :P i got 10k in STA and records tell i got got 9035 this is the 3rd time happen to me only for STA i contacted ubi support and they just say we cant help u ehh :// wat do u say

spectatorx
12-24-2012, 04:51 PM
Worldwide tables are updated every 6 hours so they should have your score updated under 6h since you scored it.

Peewer
12-28-2012, 09:35 PM
My god there are so many bugs from these games. I have the incorrect source problem with assassin's creed 3 as well, only I'm with uPlay, not Steam. Lesson learned, I'm not buying anything from Ubisoft again.

madzoski1
01-07-2013, 07:23 PM
couldn`t backup file C:\Program Files\Black_Box\Assassin Creed -Revelattions\ACRMP.exe to file C:\Program Files\Black_Box\Assassins Creed - Revelations\PATCH_BACKUP\ACRMP.exe please help?

EzioDaIbn
03-04-2013, 11:05 AM
my game doesnt start :( it stopd working when i open it
it just shows a blank screen.......plzzzz help

spectatorx
03-04-2013, 11:13 AM
Your computer/laptop specification? GPU, CPU, amount of RAM, (if desktop computer) psu? Which windows? Number of version of gpu driver?

crgurganus
10-07-2013, 11:19 PM
I installed patch 1.01 and it installed OK. Then trying to run the game the stupid autopatch pops up with patch 1.02 that will not install because errors pop up. So, the game cannot be played and patch 1.03 cannot be installed since patch 1.02 never completes its install. A buggy patch 1.02 has killed my playing this game. Ubisoft and the Forums have not help me with the buggy patch 1.02.So, I am still waiting for a fix for the buggy patch 1.02.

gladkilljoys
03-16-2014, 03:00 AM
Another little update in faq.


Problem signature:
Problem Event Name: BEX
Application Name: ACRSP.exe
Application Version: 0.0.0.0
Application Timestamp: 4f154761
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Bop_Taz
06-23-2014, 09:50 PM
Is there any way to check the game integrity? I just got this game and am having issues with random things; for instance parachutes being bought, then after a while they disappear it frezessearching a treasure boxs. I have it patched to v1.03. Am on Win7 OS. There is also issues with stuttering even though fraps shows good fps (60-80fps) the stuttering I encounter only in this particular game my gfx driver is up to date. I've tried setting it to lowest settings and the stuttering persists. In Uplay is there a way to access a download 'checker' to see if the files are correct like say Steam or Origin?

Locopells
06-24-2014, 07:22 AM
The parachute thing is a bug, everyone has that. The rest I'm not sure on, I'll check.

Ch4n3
06-29-2014, 07:28 AM
Hello,

I am posting my problem on this forum because I've tried all I could do : I can't launch my game in online mode. So I can't activate the Lost Archive DLC. I verified if Uplay was in offline, I tried all your solutions (port forwarding, Uplay reinstallation ...), contacted the support and tried all they told me to do but nothing works.
So I would know if there is any solution for me, please. And if I'm the only one in that case.

Thank you in advance.

Cordially,
Chane.

(Sorry if my English isn't correct)

tymothy1964
06-29-2014, 10:14 AM
Like many others I just bought this not long ago. Steam had a great sale. A few thing I did learn the hard way. Make sure you install uplay to the same directory that you installed the game its self. If you get the issue of game crashing, with AC4BFSP.exe stopped working, Open Steam, go to your games library, Right click on Assassins creed, go to properties, Select "local Files" tab, then select "verify integrity of game cache. Run that.

Google "Gamesave manager". Its free. Use that to keep a copy of your game saves backed up. Or simply google, or find out where the game saves are, and copy and paste and keep them backed up!! Uplay has a tendency to loose or delete your game saves.

Ch4n3
06-29-2014, 10:44 AM
Thank you for tips.

However, I speak about Assassin's Creed Revelations as the title said and my AC version is the Uplay one (retail Ottoman Edition) not Steam version.

Cordially,
Chane.

JonsonPlay
11-22-2014, 08:52 PM
Hey, I have a big problem. :( I bought the game for computer, installed it, but when I was about to play it, the game started an auto patch, which isn't bad of course. The issue is that the patch doens't load. It loaded the last time more than one hour and showed no progress. Why? I hope you can help me. :)

PS: I installed all patches and it didn't work neither.

dedosalah888
12-01-2014, 07:38 AM
i have a problem with english sound i can't hear Ezio or any character but hear all other sound like public and movement help me plz :(:(:(:(

mr_anderson_rc
01-07-2015, 10:36 PM
I purchased a key... but I'm having lots of problems installing it...

it says that it has errors... something with the package... etc etc.. same issue with Brotherhood... tried to download again (since the file check went wrong).. and it didn't work... so I found an installer ... a friend gave it to me (for brotherhood) so I installed it and activate it with my key and everything worked great.

Now I don't have a Revelations installer.. I downloaded it again from ubisoft servers... and again... errors... :mad::mad::mad:

where can I find a clean installer for this one?... I'm getting sick of this..

Chintu0090
05-24-2017, 09:27 AM
Assassins Creed - Revelations game when i open and close itself. Please help me