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View Full Version : to the people that pre ordered from play.com..



dlonewolf1994
11-18-2010, 12:40 AM
has your order been dispatched yet? mine has been in packing status for 2 days now.......

muzzyb
11-18-2010, 12:55 AM
Mine was posted yesterday.

xsatanicjokerx
11-18-2010, 01:40 AM
Thats why you always get it from a shop. You dont have to wait for it to get delivered.

Pattington_Bear
11-18-2010, 02:03 AM
The plus side is you could be lucky to get it earlier, my Game guide is now being packed from Play.com but I bought my copy from GAME which was sent on Saturday.

dlonewolf1994
11-18-2010, 02:21 AM
Originally posted by xsatanicjokerx:
Thats why you always get it from a shop. You dont have to wait for it to get delivered.

i ordered the codex edition.. we don''t have it here..

dlonewolf1994
11-18-2010, 02:26 AM
the games release is tomorrow... and they still didn't even send it..

Blackglasswar
11-18-2010, 02:49 AM
Play are probably doing what GAME did - it is with the courier now and is waiting for release date to get them all sent out. Got a rather nice explanation from GAME recently... basic premise being that in order for us to have games on day of release (getting ACB for now and NFS: Hot Pursuit to wrap for Xmas)they would be charging early and dispatching to couriers ready for delivery on day of release.

BioPulse.ps3
11-18-2010, 02:49 AM
mine was posted yesterday the 17th, and like dlonewolf, i dont get the game here and so play or game are my only options.

PzR_Slim
11-18-2010, 05:44 AM
play.com are notoriously bad with their delivery times. I vowed never to use they again over a year ago but wanted the codex edition so had no choice. Mine was despatched on Tuesday and didn't turn up into today's post. So can only hope it will come tomorrow. Every other online retalier I use gets the game to me next day after despatch the vast majority of times.

Pattington_Bear
11-18-2010, 05:52 AM
I got my COPY!!! early

Blackglasswar
11-18-2010, 06:02 AM
Originally posted by Pattington_Bear:
I got my COPY!!! early

Me too! Thank you GAME.co.uk... that is the 3rd game so far... MoH, AC:B & NSF:HP

dlonewolf1994
11-18-2010, 08:00 AM
alright.. it seems they dispatched it finally...

doubt al receive it tomorrow though.. -.-

OGCFB
11-18-2010, 08:04 AM
Your not the only one mine had a packing status for 2 days too it got dispatched yesterday at 12 AM...

realgangsta213
11-18-2010, 09:03 AM
Mine should arrive tommorow. Paddington bear when was yours dispatched?
Also guys did you see the prices for the codex edition on play.com????? £300 for the xbox and £200 for the ps3

OGCFB
11-18-2010, 09:09 AM
Yeah but we should get charged the lower price as part of the pre-order lower price guarantee...

dlonewolf1994
11-18-2010, 09:10 AM
Originally posted by realgangsta213:
Mine should arrive tommorow. Paddington bear when was yours dispatched?
Also guys did you see the prices for the codex edition on play.com????? £300 for the xbox and £200 for the ps3

omfg..................

are they... serious... please... tell me this is some kind of... a stupid error.. good thing i pre ordered it and didn't wait till the release day to buy it..
but honestly though.. is this price actually for real?

realgangsta213
11-18-2010, 09:14 AM
They ran out of copies or stopped selling them, the ones available are bought by a fan called fall0ut and he's trying to make big time profit. Idiot doesn't know ubishop still sells them for 70 though

D173120T
11-18-2010, 09:18 AM
[edit]£199.99!!!!Thank god o preordered the bloody thing!Thats an outrageous price!!!

realgangsta213
11-18-2010, 09:21 AM
that right there was your 100th post and you had to swear in it... But we could have still gotten it from ubishop. I reckon thiugh after a month more of those idiots are gonna appear on ebay and play.com trying to sell a 70£ for 300. Happened with AC2 Black edition also play exclusive...

dlonewolf1994
11-18-2010, 09:21 AM
was mine like.. the last one that was sent or something before they changed it to this outrages price?

muzzyb
11-18-2010, 09:22 AM
Originally posted by NeilFarren:
play.com are notoriously bad with their delivery times. I vowed never to use they again over a year ago but wanted the codex edition so had no choice. Mine was despatched on Tuesday and didn't turn up into today's post. So can only hope it will come tomorrow. Every other online retalier I use gets the game to me next day after despatch the vast majority of times.

Bad? I've pre-ordered twice from game on recommendation of a friend and both times it has arrived on time.

realgangsta213
11-18-2010, 09:30 AM
Originally posted by dlonewolf1994:
was mine like.. the last one that was sent or something before they changed it to this outrages price?

Play ran out. Those are just idiots independant sellers. Look at the seller names. If play changed it then their name should be there

http://i56.tinypic.com/2u5q4xk.png

BioPulse.ps3
11-18-2010, 09:30 AM
it's not play that changed the price, it's the sellers, play has no copies left, that's why it's calle limited edition, stocks are limited and once they are sold out, the price skyrockets.

look at the ebay listings:
http://i.imgur.com/ybE9B.png

BioPulse.ps3
11-18-2010, 09:37 AM
or if you like the cat and mouse game try bidding on this one:
http://i.imgur.com/1E6FU.png

just search for acb codex ps3 on ebay

realgangsta213
11-18-2010, 09:40 AM
Playing wanted to get wanted...i like it

MaceMagoo
11-18-2010, 09:41 AM
I got mine today from www.gameplay.co.uk (http://www.gameplay.co.uk) http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

I always order from them and always get games a day early.

realgangsta213
11-18-2010, 09:44 AM
I'd order mine from game but no codex edition sadly

OGCFB
11-18-2010, 09:51 AM
yeah I was the same but I think the extra wait is worth it for my shiny codex edition :P

realgangsta213
11-18-2010, 10:11 AM
OHHHHHHHHHHHHHHH SHINY!!!!!

siege187
11-19-2010, 03:20 AM
AAnyone get their Codex Ed. from Play yet, if so did it arrive thru the normal post?

Kanga_Ruu
11-19-2010, 03:27 AM
my copy didnt arrive, i hope for Plays sake that it arrives tomorrow!

Mr_Shade
11-19-2010, 03:47 AM
If your concerned about delivery - please contact Play..

However - it is a fairly large box.. so it may not come with the normal postman - it may be the post van.. so it can come any time!

Someone was just saying on MSN - it hadn't come today.. and it just arrived as he was saying that!


As to those prices.. Play.com have nothing to do with anything a seller wishes to charge...


Shows just how limited the Codex is, I'm glad you all managed to pre-order http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Kanga_Ruu
11-19-2010, 03:57 AM
Originally posted by Mr_Shade:
If your concerned about delivery - please contact Play..

However - it is a fairly large box.. so it may not come with the normal postman - it may be the post van.. so it can come any time!

Someone was just saying on MSN - it hadn't come today.. and it just arrived as he was saying that!


As to those prices.. Play.com have nothing to do with anything a seller wishes to charge...


Shows just how limited the Codex is, I'm glad you all managed to pre-order http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

You're right, my copy just arrived by courier! right after i complained in these forums haha

Mr_Shade
11-19-2010, 04:05 AM
Originally posted by Ruairs:


You're right, my copy just arrived by courier! right after i complained in these forums haha Wish I could say 'See complaining helps!'

lol

spooky!

Awesomesauce you have it now though! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Kanga_Ruu
11-19-2010, 04:18 AM
Originally posted by Mr_Shade:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Ruairs:


You're right, my copy just arrived by courier! right after i complained in these forums haha Wish I could say 'See complaining helps!'

lol

spooky!

Awesomesauce you have it now though! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif </div></BLOCKQUOTE>



I know, unfortunately, i need to be away to uni in an hour so i cant play it till 5pm tonight, but just knowing its here! xD
Awesomesauce! lol

ChaosxNetwork
11-19-2010, 04:54 AM
I have the same problem as most of the people here, but mine is the exclusive edition from HMV so I doubt that will be coming by courier as it is the same size as the standard edition and the postman has been already... looks like its tomorrow, sigh.

Abeonis
11-19-2010, 05:20 AM
Mine hasn't arrived yet, and it's just gone midday here. It's bloody irritating considering I placed my order the day the Codex Edition was announced on play.com, and they still can't get it to me on time.

Honestly, methinks after Brotherhood I won't be order from play.com again, they've really dropped the ball with my last couple of orders (I had to wait an extra four days for Fable III to turn up).

siege187
11-19-2010, 05:25 AM
Yeah its really annoying, I know of at least two people now that are still awaiting their pre-order of CoD from them. Think I'll be using UbiShop for the limited editions from now on.

RedDeviilz
11-19-2010, 06:43 AM
The people who recieved their codex editions today did it come through the royal mail van guy or by a completely different courier? as my royal mail van guy has bin aswell as the postman and no codex edition http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

cptn_k
11-19-2010, 06:46 AM
Mine came by special courier, not sure of the name, probably a local company, certainly not a national one

Kiffy85
11-19-2010, 07:24 AM
Mine hasn't come yet but as it seems to have worked with over people thought i would post something on here moaning about it in hope that it will work

siege187
11-19-2010, 07:35 AM
Haha it does work, got mine at lunch, looked to be a Citipost courier, kudos Play

PzR_Slim
11-19-2010, 07:37 AM
Ok guys mine just arrived http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

It was delivered by a guy from the Home Delivery Network even though when I phoned Play before they told me it was coming Royal Mail. So dont give up hope!

BERRYtastic
11-19-2010, 07:39 AM
I got excited when my work phone rang - "we have a large package here for you from play.com"

Whoop!

Turned out to be the Terminator 4 Blu Ray with T-600 limited ed packaging

<sad face>

ChaosxNetwork
11-19-2010, 07:40 AM
NeilFarren and siege187 what type of edition did you order, as if you have you standard editions or exclusive editions (standard plus some codes for maps) I will cry!

PzR_Slim
11-19-2010, 07:58 AM
Originally posted by xHITx_Chaos:
NeilFarren and siege187 what type of edition did you order, as if you have you standard editions or exclusive editions (standard plus some codes for maps) I will cry!

Mine is the Codex Edition for the Xbox 360.

Broshimitsu
11-19-2010, 08:06 AM
No sign of mine yet. Play screwed up my Black Edition of ACII so i'm convinced they've done the same again.

I wish some store other than Play would get the Limited Editions for sale. I don't like Play.com at all.

dlonewolf1994
11-19-2010, 08:10 AM
well its 4pm here.. so it will certainly not come today.. hopefully it comes tomorrow... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

siege187
11-19-2010, 08:11 AM
@xHITx_Chaos

Got the PS3 Codex Ed. Just gotta wait to get home from work now

ChaosxNetwork
11-19-2010, 08:13 AM
Yeah 3:11pm here in England but sucks as today is an inset day for school so no pupil is in today so I would have had all day to play but I had to have the game delivered for the fist time, big mistake...

ForsakenMessiah
11-19-2010, 08:13 AM
well then, if complaining works..... WHERE THE HELL IS MY DAMN GAME http://forums.ubi.com/images/smilies/51.gif
same thing happened with fable 3 when it arrived 4 days late, although apparently there was a huge cockup with that game and no-one got it on time, play.com has seriously gone downhill this past year

HoIcon
11-19-2010, 08:57 AM
i'm growing very impatient waiting for my codex, i've been playing project legacy on facebook to pass the time but it'll never be as good as brotherhood

D173120T
11-19-2010, 08:58 AM
Still not got my Codex Edition from Play,so took the plunge and bought ACB any how,i can PX it later for GT5 or somesuch once the ACB CE arrives.I just couldnt handle the cold turkey any longer!

d-gal
11-19-2010, 09:10 AM
Gone 4pm now and still no codex edition. Very poor show. We pay a high price and some don't recieve it on DOR, ridiculous.

IndigenousNavi
11-19-2010, 09:20 AM
My Codex edition turned up at 9.00 this morning, boy was i excited, like a little kid i was. The box is about the size of a shoe box, maybe a little bigger, The Collector chest is an off white coloured box with the assassins logo all over it. Inside is covered in black velvet with a divider laying horizontal, under the divider was the game, inside the game box with the instructions was the special piece of paper with the code on it for the Harlequin & the Officer plus the two single player maps Aqua Gear & Trajan Market. My Codex book is bound in black leather and is a good read, the map of Rome is quiet large but is only a map no feather, cash or flag destinations. The Multiplayer cards are a nice addition and describes all the different characters along with the music CD, linage cd a nice little package. I had an envelope with three pieces of Art work and am curious if everyone who ordered the Codex version all got the same Art work.
I spent the best part of 6 hours today playing single player only because first thing this morning trying to find a Multiplayer game was impossible, because i guess no one was on line.

realgangsta213
11-19-2010, 10:29 AM
I got but have to wait to get home. i'll try and finish early today.

dlonewolf1994
11-20-2010, 05:03 AM
mine still didn't arrive yet.. so al complain since it seems to be working..

i thought the point of pre order was to save a copy for you on release day... now i got to wait till monday for it to HOPEFULLY arrive -.-

Kardue
11-20-2010, 05:20 AM
My copy just came from a special courier http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

ChaosxNetwork
11-20-2010, 05:22 AM
Originally posted by Kardue:
My copy just came from a special courier http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
Is it mean to say that I hate you right now, what edition did you get though? http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Broshimitsu
11-20-2010, 07:33 AM
No sign of mine yet. Did anyone's codex edition show up with the regular post or were they all delivered by courier?

henrythefatty
11-20-2010, 07:44 AM
Mine hasn't showed up as of yet..

Disappointed that Ubisoft picked a retailer that has a history of poor delivery times for their special editions.

Doubt I'll get to actually play the game until Monday or later now.

rolandlisa
11-20-2010, 07:51 AM
Mine was by courier at 4pm

Broshimitsu
11-20-2010, 08:01 AM
Game didn't arrive on time and now some **** has just given away the ending.

Good job getting to that thread mods.

/sarcasm

D173120T
11-20-2010, 09:15 AM
Still not got mine either,very dissapointed!

Broshimitsu
11-20-2010, 11:07 AM
Mine just arrived about 10 minutes ago. Seems a bit late even for courier but still, i'm chuffed it came. Now to hunt down the ****er who posted the spoiler.

henrythefatty
11-20-2010, 12:14 PM
Still no codex for me!

I'm not a happy bunny. http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Trevelyan_UK
11-20-2010, 02:03 PM
Aside from the bashed up box, who is responsible for this? Ubisoft or Play.com?

http://www.troliver.com/broken1.jpg

Other people seem to have had an issue with this in both the PS forums and on Xbox360achievements. What the hell http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Who else is affected?

dlonewolf1994
11-20-2010, 02:43 PM
wtf? did the top part broke off?

Trevelyan_UK
11-20-2010, 04:54 PM
Came like that. The top was just not even connected to that felt inside http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Seems to be not uncommon;

http://www.x360a.net/forum/showthread.php?t=277346

There is a few other mentions too around the web.

Chariflame
11-20-2010, 06:47 PM
Originally posted by Trevelyan_UK:
Came like that. The top was just not even connected to that felt inside http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Seems to be not uncommon;

http://www.x360a.net/forum/showthread.php?t=277346

There is a few other mentions too around the web.
Yeah, mine was barely attached and came off not long after. http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif It was very simple to glue it back on though.
As well as the outer cardboard box being torn and dented to pieces, great going Play.com to just ship it in a plastic bag! :/

Mr_Shade
11-21-2010, 06:48 AM
If you have damaged items - please get in touch with support.

Please allow them sort it for you http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Details are in the Manual or you can use the weblink in my signature.


Appears to have worked loose in transit, no excuse though I know.

dlonewolf1994
11-22-2010, 03:36 AM
its monday... And still.. my codex edition didn't arrive... this is very disappointing http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

D173120T
11-22-2010, 09:28 AM
Originally posted by dlonewolf1994:
its monday... And still.. my codex edition didn't arrive... this is very disappointing http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Same with me.If its not here tomorrow i will be sending a real snotty e mail to them.Its beyond a joke.I shant be using them again thats for sure!

henrythefatty
11-22-2010, 02:52 PM
Still no codex edition here either!

It's a shame that the die-hard fans of the series that opted for the more expensive version (which, I might add, was exclusive to Play.com in the UK) have gotten absolutely shafted.

Next time Ubisoft.. give your exclusive edition to GAME.

gili95
11-22-2010, 03:12 PM
Don't order from play.com their serves sucks. I pre-ordered 2 copies of black ops, one for ps3 with the pre-order exclusive poster (which I doubt I will get)and one for PC, about two months before the official release date, they sent it 4 days before, plenty of time for it to arrive. But till this day I still haven't gotten either of them! I ended buying it from here ( which I don't know why I didn't do this in the first place it's just 10 euros more from here) we sent them an e-mail but they said we have to wait till the 26th! Do they even know what pre-order means??

itsamea-mario
11-22-2010, 03:20 PM
dodgy blokes delivering it probably robbed it.

Mr_Shade
11-22-2010, 03:29 PM
Lets hope not.

At present the Ubishop still has some stock - so I would pester Play and get them to track the item... or get them to refund it and order it from Ubishop http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

gili95
11-22-2010, 03:33 PM
@ itsamea-mario

most probably, I just hope I get a refund and they don't send another game. I need money now not 2 copies of the same game!!!

itsamea-mario
11-22-2010, 03:37 PM
i'll see, if it doesn't come tomorrow, along with being thouroughly p****d off, i'll do the whole moan b**** complain thing.

if i'd known ubishop where doing them back them, i would have used them.



another possibility is they delivered it to the steeet behind me...

D173120T
11-23-2010, 11:45 AM
Originally posted by itsamea-mario:


another possibility is they delivered it to the steeet behind me...

I bet thats what they did.They delivered mine to the wrong house,116 instead of 161!Bloody idiots,so i sent them a snotty e mail!

dlonewolf1994
11-23-2010, 12:17 PM
Originally posted by Mr_Shade:
Lets hope not.

At present the Ubishop still has some stock - so I would pester Play and get them to track the item... or get them to refund it and order it from Ubishop http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

i tried to contact them about trying to give me the item number so i can track the damn game.. but apparently 97 EURO ISN'T ENOUGH FOR THEM AND I HAD TO PAY EXTRA SO I COULD TRACE IT :|

5 (going into 6 now) days... and still no game....

itsamea-mario
11-24-2010, 08:03 AM
they said to me that theres nothing they'll do until 21 days, which is stoopid!

D173120T
11-24-2010, 10:01 AM
Originally posted by itsamea-mario:
they said to me that theres nothing they'll do until 21 days, which is stoopid!

I got that in an e mail,but also there was a phone number which i called,and "hopefully" my copy has been resent according to the bloke i spoke to.If you want i can PM you the number for outside UK?

itsamea-mario
11-24-2010, 10:08 AM
nah i'm in the UK.

for the moment i'll put it down to being busy.

but if they have delivered it to the wrong place, or lost it.
21 days, theres no way i'm gonna be able to get another one without taking out a mortgage.

D173120T
11-24-2010, 10:11 AM
Originally posted by itsamea-mario:
nah i'm in the UK.

for the moment i'll put it down to being busy.

but if they have delivered it to the wrong place, or lost it.
21 days, theres no way i'm gonna be able to get another one without taking out a mortgage.

I also have the UK number and they are open untill 2000 tonight.Strike while the Iron is hot,you might circumvent the 21 days crap.

itsamea-mario
11-24-2010, 10:19 AM
i don't see how they can re-send it if it's already been sent.

Matiwariat
11-24-2010, 10:25 AM
my game guide arrived 9;30 am today in limerick,ireland. no game yet -.-

dlonewolf1994
11-24-2010, 10:33 AM
seriously... going into ONE WEEK NOW and STILL no game...

this is starting to **** me off... -.-

does it REALLY NEED TO TAKE THIS LONG?? my damn game better not have been lost in the mail or some ****...

for sure i wont be able to get a refund AND buy another codex edition in time before they run out...

T_T

itsamea-mario
11-24-2010, 01:07 PM
Just so i know, how many other people here have recieved the message saying it has been posted, around the 17th, and have not yet recieved the game?

dlonewolf1994
11-24-2010, 01:36 PM
Originally posted by itsamea-mario:
Just so i know, how many other people here have recieved the message saying it has been posted, around the 17th, and have not yet recieved the game?

mine was posted on the 18th. -.-

Matiwariat
11-24-2010, 03:27 PM
cmon, more people say they didnt get theirs so i dont feel alone... but for real i hope i get mine tomorow :d

itsamea-mario
11-24-2010, 03:40 PM
i just wan't to know, cause if theres only a small amount then that probably means somethings wrong and i'm unlikely to see the thing which i ordered in like july.

dlonewolf1994
11-25-2010, 02:26 AM
7th day... and still no game.. by this time i have given up hope of the games arrival... now al just have to wait 13 more days.... get a refund and HOPEFULLY buy a codex edition from somewhere else..

then. al say a big **** you to play.com, and never use it again.

whodareswin1983
11-25-2010, 06:25 AM
I pre ordered in august. it was sent out on the 17th of this month and still no sign of it. I asked if i could get a traking number and they just said the same stupid stuff about 21 days. I am now getting annoyed. If it doesnt come i dont want the refund i ordered the codex edition on purpose. I PRE-ORDERED so i should get one in my opinion it is play who should find me one and for the same price. I would however be happy to pay for next day delivery, but waiting 21 days is not on!!!!

minutes after writting this a knock at the door, a parcel.... no its not my codex edition but something i only ordered 3 days ago and that to came by 2nd class royal mail. what are play playing at??

dlonewolf1994
11-25-2010, 08:27 AM
Originally posted by whodareswin1983:
I pre ordered in august. it was sent out on the 17th of this month and still no sign of it. I asked if i could get a traking number and they just said the same stupid stuff about 21 days. I am now getting annoyed. If it doesnt come i dont want the refund i ordered the codex edition on purpose. I PRE-ORDERED so i should get one in my opinion it is play who should find me one and for the same price. I would however be happy to pay for next day delivery, but waiting 21 days is not on!!!!

minutes after writting this a knock at the door, a parcel.... no its not my codex edition but something i only ordered 3 days ago and that to came by 2nd class royal mail. what are play playing at??

aperantly we had to pay extra to get a ****ing tracking number. seems 97 euro isn't enough to get u a tracking number the greedy
****s.

LOL this happened to me too today... came back from school... saw a large package on the table i thought FINALLY... it was only somethin my dad orderered from ebay from the U.S.A... and he ordered it... 2 days ago..
http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

RAAAAAAAAAAAAAAAAAAAAAAAAAAAGE

henrythefatty
11-25-2010, 09:12 AM
Another update from me.


I rang The Office of Fair Trading, and they told me I was entitled to an immediate refund based on the Distance Sellings Regulations.


I contacted Play.com via their Customer Service number, and when I was refused a refund I quoted OFT, and I was told to wait on the line for a supervisor.


After 7 minutes of waiting, (no doubt they were trying to get me to give up!) the man returned and stated that the supervisor was unavailable to talk, but he had contacted him and that they had accepted to give me a full refund.


I then ordered from Ubishop (They still have some stock!) so hopefully my codex edition will arrive soon.


If you still havn't received your order from Play.com - this is the route you should take!


Hope this helps!

itsamea-mario
11-25-2010, 09:38 AM
that is very good, but what did the office of fair trading actually say, cos i might try that.

henrythefatty
11-25-2010, 10:01 AM
The Office of Fair Trading Stated that:


Under the Distance Selling Regulations:

If the consumer gives a notice of cancellation to the supplier, or any other person previously notified by the supplier to the consumer as a person to whom notice of cancellation may be given, the notice of cancellation shall operate to cancel the contract.

Except as otherwise provided by these Regulations, the effect of a notice of cancellation is that the contract shall be treated as if it had not been made.

The cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the goods.

RETURN OF GOODS
This regulation applies where a contract is cancelled under the above after the consumer has acquired possession of any goods under the contract.

The consumer shall be treated as having been under a duty throughout the period prior to cancellation—

(a)to retain possession of the goods, and

(b)to take reasonable care of them.

On cancellation, the consumer shall be under a duty to restore the goods to the supplier in accordance with this regulation, and in the meanwhile to retain possession of the goods and take reasonable care of them.


Hope this helps.

itsamea-mario
11-25-2010, 10:06 AM
so, should that work in my case:
its been posted 7 working days have definately passed since postage. and i've not got it yet?

henrythefatty
11-25-2010, 10:10 AM
Yes, you can cancel at any point up to and including 7 days after you've received the goods.

As you've not received the goods you have every right to cancel, and if the goods do show up, you have to return them to Play.

I've also yet to receive the Codex Edition, but if it does come, I have to send it back.

Matiwariat
11-25-2010, 03:24 PM
as of today still nothing -.- i emailed play about it and gonna call tomorow but i think ubishop doesnt sell the codex edition anymore or i understood it wrong :d if play doesnt give me a replacement then ill have to deal with the normal version of the game or buy it from ebay QQ

AnthonyA85
11-25-2010, 04:14 PM
I just hope play handle things better with the PC version, I would have ordederd from Amazon.de, but I wasn't sure it would work, since I don't know if my .co.uk account would work with any other branch of Amazon.

*sighs* I REALLY wish amazon.co.uk stocked the Codex edition.

And I don't have any account details with the ubishop (nor am i likely to set one up), so can't get it from there.

whodareswin1983
11-26-2010, 03:51 AM
Still no pakage and now i got people that dont even play games on my side. I have had 5 offers from friends that if it doesnt turn up today they will buy me the bog standard game, "just to tied me over". lol. I know one of these offeres is genuine but i want my codex edition and as i said before its up to play to get me one!!
I also was wondering if anyone esle had problems with their BETA codes from play? Just i am starting to think they did not have enough coppies in the first place. You see my code didn't work and i receved it on 2 different e-mails (same address) but with 2 different names.

Matiwariat
11-26-2010, 07:35 AM
i called play, got trough to some manager after some talking and was told that if it doesnt come in until monday they will send me another one or refund. apparently tons of people have this problem -.-. also i checked ubishop and all i can see is pc stuff

D173120T
11-26-2010, 09:19 AM
Well still no joy from Play.com,so i cancelled it and reordered from the UBIshop!

dlonewolf1994
11-26-2010, 10:35 AM
8th day.. and still no sign of it.. i dont want to cancel it yet.. what if it arrives tomorrow? al just wait till 17 more days pass.. then al get my refund.. and if im lucky al buy the codex edition from ubi's site. and if not al buy the regular and buy the code for the maps and exclusive characters from ebay..

Matiwariat
11-27-2010, 07:53 PM
still nothing for me :d ,ohh well gonna wait till monday

Trevelyan_UK
11-28-2010, 11:55 AM
Originally posted by Mr_Shade:
If you have damaged items - please get in touch with support.

Please allow them sort it for you http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Details are in the Manual or you can use the weblink in my signature.


Appears to have worked loose in transit, no excuse though I know.

Well Play.com have offered to refund me which is all very well, except I actually want this copy still!

Since I would ideally like the money before I order a second copy, are there still any/many copies left at the Ubishop?

Edit: Scratch that, Ubishop charges £8.44 postage! Will just email support like you suggested and hope I can get a new lid :/

Matiwariat
11-29-2010, 11:03 AM
ok, got mine at around 1pm. normal post, packaging but nothing was broken.
<span class="ev_code_RED">Please do not bypass the Language Filter.</span>

dlonewolf1994
11-29-2010, 12:42 PM
Originally posted by matiwariat:
ok, got mine at around 1pm. normal post, packaging but nothing was broken.
<span class="ev_code_RED">Please do not bypass the Language Filter.</span>

you received yours? how long did u have to wait? this is good news. if u received urs. then there might still be hope!

emiliomedia
11-29-2010, 01:30 PM
cmon its is on 10 day now they have sent it to my friday 19 and now is the 29 LOLOLOLOL. Should i call play.com? or should i wait like a idiot?

emiliomedia
11-29-2010, 01:31 PM
Originally posted by matiwariat:
ok, got mine at around 1pm. normal post, packaging but nothing was broken.
<span class="ev_code_RED">Please do not bypass the Language Filter.</span> Where do you live? Uk or? How long do you wait? I want the game!!
<span class="ev_code_RED">Please use the Edit button to change an existing post instead of double posting which is against the Forum Rules.</span>

Black_Widow9
11-29-2010, 03:25 PM
Please make sure you contact them and let them know you have not received it.

AltairAuditorex
11-29-2010, 04:47 PM
Ubishop doesn't ship to my country.
So I can't cancell my order from play and order from them.

Have any international buyers you know of gotten the Codex edition overall.

AnthonyA85
11-29-2010, 08:49 PM
I belive amazon.de are selling teh Codex and other special editions, just thought i'd mention to those considering canceling their oders from play.

I'm not sure how that would work though for users who have accounts with amazon branches outside germany (like me, my account is with amazon.co.uk)

D173120T
11-30-2010, 10:23 AM
HURRAH for UBishop.My copy of ACB Codex arrived today.I ordered it on friday and got it today,all the way from Germany.I did note that it had come via Digital River.I have dealt with DR before and found them excellent.Had i known this Play.com wouldnt have got a look in!

dlonewolf1994
12-02-2010, 09:43 AM
hey guys.. just to let you know. I RECEIVED THE GAME TODAY!! WOHOOOOOOOOOOOOOOOO nothin is broken, everything is fine. i seriously didn't expect it to arrive today.. it was around 1:30 pm when it came. it has been 15 days.. but it arrived.

so dont give up!

AnthonyA85
12-02-2010, 02:47 PM
Well, the snow has pretty much paralized the UK, so the mail service is pretty much stood still at the moment, so could still be a while yet for you guys.

AltairAuditorex
12-15-2010, 07:43 AM
I pre-oredered in august and I still haven't recived my game.
It was shipped on november 25th.
I think play.com sold more copies than they had in stock and din't send it to me at all, because it is better to be the store that loses a few posted items than to be the store that sells something that they don't have.

If someone from ubisoft reads this, please tell me what to do.

D173120T
12-15-2010, 11:11 AM
Originally posted by AltairAuditorex:
I pre-oredered in august and I still haven't recived my game.
It was shipped on november 25th.
I think play.com sold more copies than they had in stock and din't send it to me at all, because it is better to be the store that loses a few posted items than to be the store that sells something that they don't have.

If someone from ubisoft reads this, please tell me what to do.

Go on the Play.com site and go to your order history,on there is a link to Play in the event you didnt get the game.They will most likely tell you to wait 21 days from 25th pf Nov before they will do anything.Once thats passed,go back and click in the order again and click the "My game didnt arrive" link,they will then send you a form to fill in.I did this and will never use them again.Ubishop sent me a copy from Switzerland in 3 days!

Mr_Shade
12-15-2010, 11:14 AM
Originally posted by AltairAuditorex:
I pre-oredered in august and I still haven't recived my game.
It was shipped on november 25th.
I think play.com sold more copies than they had in stock and din't send it to me at all, because it is better to be the store that loses a few posted items than to be the store that sells something that they don't have.

If someone from ubisoft reads this, please tell me what to do. Hi there,

You should do what you would do in any other circumstance - complain directly to the store/ shop and get your money back - if they can not supply the goods you ordered.

You may be able to find stock of the game still, assuming Ubishop still has stock of the format you require in your region.

AltairAuditorex
12-15-2010, 04:02 PM
The problem is that I do not want my money back, I want the codex edition. I have been looking VERY forward to getting it and at this point getting the normal version is not an option. And ubishop doesn't ship to my country.
I guess I will have to order it on ebay, for a fortune. :/