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Deads262
03-05-2004, 10:33 AM
Has anyone received their preorder of AEP from UBI? I preordered along time ago and my order still says Processing.

Deads262
03-05-2004, 10:33 AM
Has anyone received their preorder of AEP from UBI? I preordered along time ago and my order still says Processing.

mllaneza
03-05-2004, 10:50 AM
UPS Says that my copy, with 2nd-day shipping, will arrive on Monday. That's BS, and I WILL be complaining. Soon. Today.

VFC is hosting AEPO coops now, so WTF am I gonna do ? Buy a copy at retail and tell Ubi to go suck a lemon. A Wednesday release with second-day shipping means FRIDAY.

Veteran - Bermuda Triangle Expeditionary Force. 1993-1951.

JG27_Arklight
03-05-2004, 10:51 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by mllaneza:
UPS Says that my copy, with 2nd-day shipping, will arrive on Monday. That's BS, and I WILL be complaining. Soon. Today.

VFC is hosting AEPO coops now, so WTF am I gonna do ? Buy a copy at retail and tell Ubi to go suck a lemon. A Wednesday release with second-day shipping means FRIDAY.

Veteran - Bermuda Triangle Expeditionary Force. 1993-1951.<HR></BLOCKQUOTE>


WTF!

Time to demand a refund for shipping charges.

Ark

I have seen the cheese, and it is good.
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stout23
03-05-2004, 11:10 AM
Same here, mine shipped on the 4th, won't be here until the 10th. I won't preorder again!

UncleVanya2001
03-05-2004, 11:11 AM
Mine has made the flight to Seattle & is appearantly "Out For Delivery" so I should have it this afternoon.

http://ubbxforums.ubi.com/images/smiley/88.gif

Oh, but I'll never pre-order anything from Ubi again, either. I just don't see the incentive. Ten dollars extra & 3 days late.

http://ubbxforums.ubi.com/images/smiley/52.gif

ZG77_Nagual
03-05-2004, 11:18 AM
UBI ws great with FB - I got it the day the first stores did. But this time they really screwed up. My order was listed by Ubi as shipped 2 day express on the 3rd. Finally I got a tracking number but it didn't work! - When it did start to work I found UPS saying it had shipped on the fourth and would be here the 8th -

Two problems here

Ubi should've made sure those of us who pre-ordered got it when or before the first stores.

UPS Obviously screwed up too - I've never had problems like this with fedex.

I suggest we all dog Ubi about this issue - it is ridiculous. Go to the store and go to the contact form at the bottom. Also call ubi at
888 824 7038

They did not do right by us

Deads262
03-05-2004, 11:20 AM
I knew i should have ordered it from ebgames.com

BaldieJr
03-05-2004, 11:39 AM
FACT: Never vote for the same guy twice and never preorder ANYTHING.

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altstiff
03-05-2004, 11:40 AM
ANOTHER FACT:

NEVER PRE-ORDER!

You never get it before retailers anyway.....

See you in the fence....

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mllaneza
03-05-2004, 11:41 AM
I talked to Ubi. The nice lad who answered the phone was extremely evasive and dead-set on convincing me that I had a problem with UPS.

Patrick eventually realised I wasn't buying the company line - never contradict what the customer can see in his order history. I had said I was going to refuse my package. 5 minutes later he'd agreed to also refund the shipping charge. His advice was to refuse the package on Monday, then call him to make sure I get the shipping charge refunded.

So, if your copy of Aces is late then call Ubi. Ask for Patrick :-) Go through the routine with him. Be sure you're looking at both the Ubi order detail page AND UPS' tracking details. Be polite, but firm with his evasions. Be advised that the story is "no supervisors are in this building", which is either BS or completely unheard of for an inbound call center. At any rate, don't settle for anything less than a full refund.


I'd love to see ANY company ship pre-orders to *arrive* at the same time that the product is in stores. Ubi does have to worry about angering the retail channel, so they probably won't - but I'd love it. As it is, sales tax is less than 2nd-day air. Heck, I could have had it *Wednesday*. But no, I had to order direct.

The worst of it is, I'll probably have to buy it from CompUSA. I hate those guys.

Veteran - Bermuda Triangle Expeditionary Force. 1993-1951.

mllaneza
03-05-2004, 11:51 AM
Updated info.

Patrick's story was that the package wasn't late because UPS only picked up at about 12:30am on the 4th. Since my order detail page a nd their FAQ say they ship on the release date - Ubi shipped *late*. it's their error, so we are entitled to full refund's including shipping.

Veteran - Bermuda Triangle Expeditionary Force. 1993-1951.

BuzzU
03-05-2004, 11:54 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by ZG77_Nagual:
UBI ws great with FB - I got it the day the first stores did. But this time they really screwed up. My order was listed by Ubi as shipped 2 day express on the 3rd. Finally I got a tracking number but it didn't work! - When it did start to work I found UPS saying it had shipped on the fourth and would be here the 8th -

Two problems here

Ubi should've made sure those of us who pre-ordered got it when or before the first stores.

UPS Obviously screwed up too - I've never had problems like this with fedex.

I suggest we all dog Ubi about this issue - it is ridiculous. Go to the store and go to the contact form at the bottom. Also call ubi at
888 824 7038

They did not do right by us<HR></BLOCKQUOTE>

You guys really should have listened to me. I was trying to help you.


----------------------------------------------------------------------------------
Buzz
http://www.elknet.pl/acestory/eagles/4fg.jpg

Deads262
03-05-2004, 12:09 PM
I Canceled my order and ordered it from Ebgames.com. The reason I preorder is that there are no good software stores nearby.

Old_Canuck
03-05-2004, 12:16 PM
I'll never pre-order from UBI again.

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Mar 5, 2004 9:55 A.M. HODGKINS, IL, US DEPARTURE SCAN
6:12 A.M. HODGKINS, IL, US ARRIVAL SCAN
2:56 A.M. INDIANAPOLIS, IN, US DEPARTURE SCAN
1:24 A.M. INDIANAPOLIS, IN, US ORIGIN SCAN
Mar 4, 2004 7:02 P.M. US BILLING INFORMATION RECEIVED
3:22 P.M. INDIANAPOLIS, IN, US PICKUP SCAN
<HR></BLOCKQUOTE>

Hope they get it on a dogsled sometime this weekend.

OC

"You don't stop playing because you grow old, you grow old because you stop playing."

PF_Talus
03-05-2004, 12:23 PM
Yeah, I preorderd because everyone got their copy of FB before they were in stores around here. Now I have to wait until Monday, plus pay for shipping. Oh well, lesson learned!


http://img12.photobucket.com/albums/v31/Talus/tank_cccp.jpg

TgD Thunderbolt56
03-05-2004, 12:56 PM
This isn't an "I told you so", but geez, it's the same story every time guys.

If it's important for you to have it ASAP after release...DO NOT PRE-ORDER FROM UBI...period. If you must pre-order, do it from EB or someone that will ensure you get a copy as soon as they are available.

No knocks against UBI, but they should leave the distribution and retail biz to the companies that do it well. It would only help their cause.

btw...Got mine from EBGames on Wed one hour after the store opened.

TB



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ZG77_Nagual
03-05-2004, 12:57 PM
rgr that, I was impressed how quickly I got FB - basically before almost everyone. Ah well and yes Buzz - you were right!

mllaneza
03-05-2004, 02:00 PM
Now I'm really cheesed. There are 4 EBGames stores in San Francisco. 3 are sold out, and the 4th says it isn't in their system. Said 4th store hung up while I was explaining it WAS in their system.

GRRRRRRRRRRRRRRRR

Veteran - Bermuda Triangle Expeditionary Force. 1993-1951.

StG77_Ober
03-05-2004, 02:29 PM
I per-ordered also to help Net-wings web sight..it was through Amason...never got it and wasnt shipped so i cancelled it and bought it at EB yestardy.

Vladimir_No2
03-05-2004, 10:39 PM
you were all cheated. I went for the free shipping and I am getting it on monday. Capitalism has lied.

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adlabs6
03-05-2004, 11:26 PM
I just checked Amazon.com (where my copy is coming from), and they list the Aces pack as shipping in "24 hours" now, instead of "1 to 2 weeks" as before.

Woot! Shouldn't be long now! http://www.geocities.com/adlabs6/B/bin/1/happy.gif

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