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View Full Version : Moderators: Could you please fill in an e-mail address in your profile?



WendyG
11-21-2003, 10:24 AM
With the current lack of private messaging, it seems to me that it would be most useful to have at least one way of getting in touch with the moderators other than having to start a new thread.

For instance, I wanted to discuss with Phgreer is closing of the "thread closing" topic (how is that for going in circles? http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif ) privately but I can't do that.

It could be a Yahoo address you discard once PM's are in place. But please make yourself accessible to the users you moderate.

EDIT: Paula's remark makes the request even more relevant, I think:

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>
Also, we've been told we may not ever get private messaging with this forum (it's being worked on, but doesn't look promising) it's very difficult to notify the topic starter.
<HR></BLOCKQUOTE>

Surely we need some way of privately talking to you if we need to?

Any thoughts?

WendyG

WendyG
11-21-2003, 10:24 AM
With the current lack of private messaging, it seems to me that it would be most useful to have at least one way of getting in touch with the moderators other than having to start a new thread.

For instance, I wanted to discuss with Phgreer is closing of the "thread closing" topic (how is that for going in circles? http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif ) privately but I can't do that.

It could be a Yahoo address you discard once PM's are in place. But please make yourself accessible to the users you moderate.

EDIT: Paula's remark makes the request even more relevant, I think:

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>
Also, we've been told we may not ever get private messaging with this forum (it's being worked on, but doesn't look promising) it's very difficult to notify the topic starter.
<HR></BLOCKQUOTE>

Surely we need some way of privately talking to you if we need to?

Any thoughts?

WendyG

_ Paula _
11-21-2003, 10:28 AM
Unfortuantely, we may not ever have private messaging (it's being worked on, but does not look promising), so anyone who'd like to be contacted might want to consider doing the same.

Pa'lua (in Cavern)

UbiqriDNIculous
11-21-2003, 11:42 AM
AS you wish, so it is.

http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

Ubiq

http://home.bellsouth.net/coDataImages/p/Groups/114/114611/folders/67987/708327ubiqnew2.gif

WendyG
11-21-2003, 04:46 PM
Thanks woollymammoth.

It's good to know that some issues can be taken offline with you guys when necessary, without spamming or raising a fuss in the forum.

WendyG

Jerle
11-21-2003, 04:53 PM
I have a hotmail one for public use but I don't often check it. I'll try to do so more often but I HOPE it doesn't get abused by members emailing moderators at will. I'd like to request that doesn't happen, thanks. http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

And thanks, Wendy. http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

Administrator - Community Management
Mystcommunity Forums (http://myst.chucker.rasdi.net/board/index.php)
D'ni History and Language Resources (http://forums.ubi.com/eve/forums?a=tpc&s=400102&f=3871034&m=6021026)

Whitch2
11-21-2003, 04:59 PM
Yep, I agree with y'all. I have no problem with private emails, as long as it doesn't get abused. Then again, I can close it as fast as I opened it. http://ubbxforums.ubi.com/infopop/emoticons/icon_wink.gif

mszv
11-21-2003, 08:14 PM
Once again, the ever reasonable WendyG has an excellent suggestion!

Oh no - no ability to PM - that's bad. Any plans on other ways to communicate with each other and the mods? How about moving to different board software? A number of you are mods on other boards, where the board software is better, so I'm sure you all know what I am talking about.

In the interim, I suggest having posts in a sticky thread, perhaps in the forum guidelines thread, where you all post a short message, so it's easy to read your email address. If possible, I think it would be good for all mods to post there, not just the brave ones posting in this thread.

It also seems that posting your email address is something some of don't want to do. You don't read your public email account (I don't do that myself with my hotmail account), or the email address got posted with a warning, instead of a "happy to help" message. I don't know what to say about that, but it makes me feel uncomfortable about contacting you, and I know a number of you, from the beta! It's just something to think about. Perhaps you can lobby Ubisoft to make better communication a priority.

I'd also suggest that it's time for our Ubisoft Community Managers to get on the forum, and post daily updates, even if the status doesn't change that much. Post what you know about getting into the Prologue, the beta, every day, even if it's a repeat from the previous day. If you don't know something, but have a date when you will know something, please post a date when you will know. I think it's time to "manage our expectations". The Ubisoft CMs also need to get the board software fixed. I know it's a tough job, but I'm hoping that Ubisoft empowers their Uru community managers to make things better. I remember that, in our beta, when we started getting daily (a few days missed, now and again) updates from Cyan, we all got a lot happier. I think that part of the job of the publisher is to, how can I put it "take the heat" when things are less than good, also to communicate, and see what you can do to turn it around. This should not be left up to our volunteer moderators, who are, after all, unpaid volunteers.

I'll also add something about closing duplicate threads. I think WendyG already posted something on this - we seem to be following each other! I think it's a tradeoff between keeping the board "tidy" and letting people express themselves. Another way to think about it - I think you have do some looking at what people do, when they communicate, and not what you want them to do. Just a thought.

As more of us who bought the game get into the Prologue, I think this will settle down. Until then, well, what a rocky ride!

Regards, mszv
Game name: amarez
KI #: don't have it yet
Put that down, you are not in a game, this is my life!

1.2GH, 640MB, GeForce4 TI 4200 128MB, Santa Cruz Surround Sound, DSL, 1200kbps down/100 kbps up, wired/wireless home network, Linksys router

Alahmnat
11-21-2003, 10:05 PM
I'm going to be perfectly frank here... I'm really quite turned off from actually posting my email address, and I'm someone who usually never has a problem handing it out if someone needs to contact me. The number of immature and downright trollish posters on this forum, however, have managed to cause me signifigant concern over whether publically stating my email address is such a good idea. I refuse to put myself at risk for a mailbombing from one of the less mature people here simply because I'm volunteering (a great deal of) my time to help keep this place running.

Ron and Katie are doing everything they can, trust me, and it's killing them not being ABLE to say what's going to happen and when. Besides, the problem that immediately arises from announcing when something is going to happen is that if the date slips, EVERYONE gets mad and things are no better, if not WORSE, than when they started.

----------
Alahmnat
Guild of Archivists, DPWR.NET (http://www.dpwr.net)
Uru Forum Moderator, Community Assistant

Kwartha
11-21-2003, 10:10 PM
Alahmnat: I feel your pain. You're in one heck of a tough position.

As regards to e-mail, wouldn't Cyan (or Ubi) be able to make you a seperate e-mail account for forum communications? E-mail accounts don't cost much to maintain, and if you had a seperate address just for board use, you wouldn't have to fear mailbombings as much. You could either forward the messages to your real account, or check both accounts on a regular basis. Any abuse could be shut down quickly by deleting the forum-only account.

sobeone82
11-21-2003, 10:14 PM
Hang in there Alahmnat http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif. MMO forums are the WORST for admins/mods, bar none. You should see the Star Wars Galaxies forums, absolutely INSANE with complaints, problems, suggestions, flaming, etc. Hate to say it, but this forum is going to get about 50 times larger in the next few months and that means more work for you guys.

WendyG
11-22-2003, 07:31 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Alahmnat:
I'm going to be perfectly frank here... I'm really quite turned off from actually posting my email address, and I'm someone who usually never has a problem handing it out if someone needs to contact me.<HR></BLOCKQUOTE>

Alahmnat,

Please don't take this the wrong way. I'm just expressing my honest but personal opinion below.

In my opinion, as a moderator, you have a responsibility to be reachable by members of the community.

Whether Cyan can create you a throwaway e-mail or whether you can spend 5 minutes creating a hotmail one doesn't matter. But do you really want to be only reachable by a "FOR ALAHMNAT" type of public threads in the forum? If people want to tell you something specifically, I think they should be able to.

Of course, the day we get PM'ing (if it ever happens), that becomes a non issue.

I was a moderator on an official forum for a Live MMORPG for about 6 months. I know that things can get ugly (so much so that the "Gameplay" forum of that game was quickly nicknamed "Whineplay". Bonus point to those who recognise the game http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif ). But I found it often easier to defuse a situation when people could take a discussion with me offline (for instance an appeal for closing a thread) than if they decided to spam the boards with "Why has my thread been closed?"

But, by all means, do not communicate your main e-mail address. In this day and age, that would unfortunately be foolish. I miss the old days sometimes.

That being said, I think you are all doing a great job. I haven't felt the need to e-mail anyone yet. http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif

My suggestion simply aims to give you another tool to help run the boards smoothly.

WendyG

WendyG
11-22-2003, 07:45 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by mszv:
Once again, the ever reasonable WendyG has an excellent suggestion!<HR></BLOCKQUOTE>

LOL! I'm not called that often. Many thanks for nearly making me believe it could be true though. http://ubbxforums.ubi.com/infopop/emoticons/icon_cool.gif

I can't add much to your message. I agree with everything you've said (except maybe on one tiny detail).

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>I'd also suggest that it's time for our Ubisoft Community Managers to get on the forum<HR></BLOCKQUOTE>

Bravo!

You know, I don't even think that daily posts are needed but the feeling that the forum is read and that we're getting official answers back goes a long way to placating posters.

Maybe weekly updates on what's going on with the Dev team and Uru Live (what they feel confident posting about) and bi-weekly or monthly once things settle down would be great.

Making us feel like Cyan is keeping in touch and taking the time to answer to the most often repeated concerns (even with a "We can't help you right now but we'll think about it") would be great.

IMO, Communication is key when managing a community. That's why I'd like to see official posts more often and proposed the idea of the mods being contactable.

I just hope they understand that my suggestion is genuinely aimed at helping to make the forum a better place, not at having the opportunity to send them annoying e-mails.

WendyG

Homer6
11-22-2003, 10:21 AM
I agree with Al about giving out HIS email address, and I totally agree with his reasoning, but I agree with Wendy as to there needs to be a way to contact the mods. True, as Al stated, there will be those who will abuse the personal email of someone, but there are more that won't.

If for no other reason than peace of mind, a way to contact the mods other than by personal email address needs pursued.

linkerjpatrick
11-22-2003, 11:05 AM
I'm also very reluctant to give out my e-mail address at this time as well. Here are the reasons;

1.) I have a Yahoo account but a rarely check it - maybe one a week or so. There for it would not be a good idea to e-mail me there because you might think I'm ignoring you.

2.) More and more I'm reluctant to post my e-mail address on any website other than the one associated with my wife and I's home business and it sort of needs to be there but I keep any kind of non-business e-mail to a bare minimum not only because of bandwitdth but also because of time constaints. I've got a lot of real world business and family concerns right now.

3.) Instant Messaging is also not a good idea for me. I rarely use it except for specific group meetings. I do use Microsoft Messenger but only on my Apple iBook because I don't like the way it firmly implants itself into XP.


Ok, as a mod I have done the following for the following reasons;

Closed threads: The only time I do this is when they are already existing thread or a thread has totally exhausted the topic and it's gone from sane discussion to a flame war.

Deleting threads: It's extremely rare that I would do this. It's highly discouraged by the higher ups but I do delete a thread recently because another exact thread had been started and the only difference was a punctuation mark in the title. It was a question so I deleted the one with a period and kept the one with the ? mark.


Also during the offical beta I deleted posts or threads that were leaks when some people in the beta inadvertantly posted on the public forum and that's it.


Editing threads: when I catch it I will often edit out curse words to make help keep the board more family friendly if you know what I mean.


Why did I close the thread about closing thread? See above.


BTW, I'm not perfect and do make "judgement calls" beleive me I hesitate greatly when clicking the close button.


I'd like to ask one big favor. It seems that just about every subject concern the forum setup, ubisoft marketing and the game design as be done to death. If you find some glitch in the game please report it but please think before posting and complaining about something. I'm totally amazed at the subjects and things some of you have found to complain about and beleive it or not it's gotten to the point I don't know if you are being serious or not as some complaints seem so bizzare that I laugh at them instead of taking them seriously. I'm not trying to be mean of flippant. I really am confused as to what is a real concern and people just being silly. That's why I ask everyone to please think first. Sometimes reading complaints actually gets depressing. I seriously have to get away from the craziness and if a moderator doesn't reply to you here I seriously doubt one will take the time to reply to a private e-mail.


We however do need PM functionally here so we can be notified of threads that do need attention.

Tijara_
11-22-2003, 12:23 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by WendyG:
In my opinion, as a moderator, _you have a responsibility to be reachable by members of the community_.
<HR></BLOCKQUOTE>

It is true that as mods we should be reachable and is important that we are, but it is not our responsibility to ensure this - it is Ubi's.

Tijara
www.guildofgreeters.com (http://www.guildofgreeters.com)

Alahmnat
11-22-2003, 01:09 PM
I've hit on something we might be able to use to keep everyone happy... just gimme a little while whilst I discuss it with the Mod Squad http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif.

----------
Alahmnat
Guild of Archivists, DPWR.NET (http://www.dpwr.net)
Uru Forum Moderator, Community Assistant

Khatie_
11-22-2003, 01:15 PM
Oooh... what did you find Alah? http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif

WendyG - thanks for your suggestions.

Wow! A friendly thread! Yay!! http://ubbxforums.ubi.com/infopop/emoticons/icon_razz.gif

And Alah if I haven't said it enough... you rock, dude. http://ubbxforums.ubi.com/infopop/emoticons/icon_wink.gif

http://guildofhealers.com/MiscFunStuff/post_agn.gif

mrm3fan
11-22-2003, 04:44 PM
Just found this thread. I have had my email and AIM SN listed in the profile from the get-go so no problems from me http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif

mszv
11-22-2003, 04:56 PM
Agree with Tijara - it's Ubi's responsiblity to provide a mechanism for contacting mods! Other forum members were posting because Ubi wasn't able to provide that solution.

The forum software reflects on Ubi. In gameboomers, someone posted that, given how awful the Uru Ubi (tongue twister) forum software was, they weren't confident of Ubi's ability to run good game servers. I jumped in and posted that there was going to be a better board soon. There's new forum sofware now, but it's still lacking. Please make it better. Thanks.

Regards, mszv
Game name: amarez
KI #: don't have it yet
Put that down, you are not in a game, this is my life!

1.2GH, 640MB, GeForce4 TI 4200 128MB, Santa Cruz Surround Sound, DSL, 1200kbps down/100 kbps up, wired/wireless home network, Linksys router

Khatie_
11-23-2003, 09:41 AM
We're making it better as quickly as we're able to given the resources we have.

Also, the Moderators are volunteers and they must decide how much 'accessibility' they are willing to give others to themselves. Most people have found ways to contact Ron and I if there's ever a true "emergency", and there's always Ubi support and going through proper game support channels. Emergencies on the board can be handled by patience and understanding, and by everyone pitching in.

There are plenty of Mods who DO let themselves be contacted. I'm not comfortable with forcing anyone who's more private to give more information than they want.

Thanks go the Mods in case I haven't said it lately. http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

http://guildofhealers.com/MiscFunStuff/post_agn.gif

Schweppes_Ale
11-23-2003, 09:48 AM
Mods, do a great job, if they want to give their email..GREAT! If not, thats fine with me, i know i want to get into contact with some people, though i really wish there was a PM system and then poof all problems solved.

Though i make it sound easier than it really is to implement. I know they just switched forums but i bet it would probably be pretty hard to implement a PM system. Though if i am wrong please correct me. Thanks!

http://www.tiptop.es/eventos/img/clientes_SCHWEPPES.gif
"Myst aint for tots."

Khatie_
11-23-2003, 09:53 AM
Uru has received a lot of the Ubi.com web team's piority lately. Now we have to let them do stuff for the other titles and when they return, Display name, PM, and maybe even some special buttons will be ours!! http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif

wee.... *waits patiently* *gets sleepy*

*zzz*

http://guildofhealers.com/MiscFunStuff/post_agn.gif

Schweppes_Ale
11-23-2003, 09:58 AM
Thanks Guinevere for the update! I know some people can be hard on mods but ah well. That will never change.

mszv
11-23-2003, 11:19 AM
Thank you Katie!
Ubi has other games (joke here!)

Regards, mszv
Game name: amarez
KI #: don't have it yet
Put that down, you are not in a game, this is my life!

1.2GH, 640MB, GeForce4 TI 4200 128MB, Santa Cruz Surround Sound, DSL, 1200kbps down/100 kbps up, wired/wireless home network, Linksys router