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View Full Version : Mouse sensitivity issue - Collecting complains



Bibendus
06-07-2011, 01:59 PM
I know that a small amount of players have problem with mouse sensitivity but it seems that Ubisoft still wasn't able to fix the problem.

I recently opened a ticket on the Ubisoft support site:
http://ubisoft.custhelp.com/ap.../detail/i_id/1220318 (http://ubisoft.custhelp.com/app/account/questions/detail/i_id/1220318)

I would like that other players will do the same attaching their computer spec. I believe that if more players can give more details on their computers, greater will be the possibilities that they can fix it.

To open a new issue please follow this link:
http://ubisoft.custhelp.com/app/ask

Ubisoft asked me to attach the logs created by their software. You can obtain it from here:
http://ubisoft-it.custhelp.com...rs/detail/a_id/14696 (http://ubisoft-it.custhelp.com/app/answers/detail/a_id/14696)
Then you will need to attach the log file to your question.
You can find more instructions in the first link I posted.

machinista
06-07-2011, 02:03 PM
Didn't someone say that the problem is with the game engine? If that's the case, then there's no way they can release a patch to fix this.

Bibendus
06-07-2011, 02:11 PM
Dunno, the only thing I read is that they where redirecting some programmers to look at the issue.
Then silence...

I'm following by letter all the instructions that the support guy is giving me but I really think he can't do anything to help me except for forcing a programmer to fix the bug with a gun pointed on his head :P