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View Full Version : How do I track my order?



jjoonathan_
09-17-2005, 09:15 AM
Ok, the FAQ says to go to two websites, one of which is completely unrelated and the other doesn't exist. Clicking "My Orders" goes to the login screen, then back to the default US page, which has no order tracking buttons... ? I hope this is a temporary bug...

jjoonathan_
09-17-2005, 09:15 AM
Ok, the FAQ says to go to two websites, one of which is completely unrelated and the other doesn't exist. Clicking "My Orders" goes to the login screen, then back to the default US page, which has no order tracking buttons... ? I hope this is a temporary bug...

Naquiel
09-17-2005, 09:36 AM
When you go to look at your order and it asks you to login. Put in your email address instead of your forum name. I had the same problem also and got through with my email address.

jjoonathan_
09-17-2005, 09:41 AM
Hmm... didn't work for me... I will keep trying though.

Naquiel
09-17-2005, 09:42 AM
Well i think the order server might be getting slamed hard right now, even putting in my email address is not working also.

Naquiel
09-17-2005, 09:44 AM
Ok put in your email address and password, but do not check the box for remembering your info.

jjoonathan_
09-17-2005, 09:45 AM
Ahh, there it goes. I had to click "remember me on this comp"... apparently it doesn't work without cookies...

Naquiel
09-17-2005, 09:47 AM
For ne i had to uncheck it for it to work.

But my order is still processing

jjoonathan_
09-17-2005, 09:59 AM
Mine says it shipped yesterday, but no tracking number/link (my email is down)... only an order number http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Naquiel
09-17-2005, 10:08 AM
Well i know my card has been charged so mine might be waiting on a table somewere to be put in a box to be shipped out.

salgene
09-18-2005, 08:03 PM
know the feeling mines has said it is processing for weeks now. I had changed my shipping address atleast a week before it was suppose to release. so I'm not sure if its coming to my apt or work. gonna call them tommorrow and see. thats if I can get thru

gadreel23
09-19-2005, 08:11 PM
I posted UBI's official response in re: to this thread over in this other thread:

http://forums.ubi.com/eve/forums/a/tpc/f/5811098262/m/4711075753

-Gadreel