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View Full Version : Kudos to Newegg's Chris and a warning about WD Raptors



sunflower1
11-19-2004, 11:44 AM
I got a drive that failed just after I'd gotten a full install done and was settling down to have some fun. That's a drag, especially when its the first computer you've ever assembled.

I got around to calling Newegg about an RMA and spoke to Chris, a guy. I told him what had happened and that a local shop had confirmed that the drive was dead. When he asked if I wanted a refund or replacement I said, "well, can you tell me if you guys are sitting on a bad lot of these or if I just got a bad one?" He says, "hang on, I'll look." Then he says, "whoa, the RMA list of these is so long it locked up my computer, I suggest you look around our site and choose something else!"

I haven't read that Raptors are bad drives, I'm not saying that, but Newegg has a bunch that suck at the moment! FYI

Udidtoo
11-19-2004, 12:13 PM
That kind of honesty has all but disappeared from the business world and just another reason why I like shopping Newegg.

Jagdgeschwader2
11-19-2004, 12:36 PM
I almost chocked on my drink when I read this post. I just got my replacement WD Raptor today
after the one I bought from Newegg.com failed.
I went to the WD web page and filled out the warranty form and they quickly shipped out a
replacement to me. I think the problem is with
Newegg. They did not even put foam around the drive when they shipped it to me. UPS probably
threw the box around during shipping which is
why it probably failed. I hope this one will
be ok it took me hours and hours to get everything back to normal.


http://home.earthlink.net/~jagdgeschwader26/sitebuildercontent/sitebuilderpictures/jagdgeschwader2s.jpg

sunflower1
11-19-2004, 12:49 PM
Oh wow, yeah, mine was wrapped in bubble wrap/static bag laying in the box. My shop gave me a WD box with the foam protective mounts and and a fresh a/s bag in order to return it. I guess since I bought mine from Newegg, as did you, I can get the same treatment from WD's warranty people?

sunflower1
11-19-2004, 12:56 PM
[QUOTE]Originally posted by Jagdgeschwader2:
I almost chocked on my drink when I read this post. I just got my replacement WD Raptor today
after the one I bought from Newegg.com failed.
I went to the WD web page and filled out the warranty form and they quickly shipped out a
replacement to me. I think the problem is with
Newegg. They did not even put foam around the drive when they shipped it to me. UPS probably
threw the box around during shipping which is
why it probably failed. I hope this one will
be ok it took me hours and hours to get everything back to normal.

http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif I can see you've been getting to play PF and I haven't!!! We remove our chocks, we choke on our drinks. http://forums.ubi.com/images/smilies/11.gif

Jagdgeschwader2
11-19-2004, 01:06 PM
I got to play PF for one week before
my drive crapped out. What hurts is my
previous drive bought the farm because
of a power failure so I went out and
bought a ups and the new Raptor and
I thought I was all set. If this one
dies then I'm done with Raptors.

lol...
I can see you've been getting to play PF and I haven't!!! We remove our chocks, we choke on our drinks.

http://home.earthlink.net/~jagdgeschwader26/sitebuildercontent/sitebuilderpictures/jagdgeschwader2s.jpg

sunflower1
11-19-2004, 01:11 PM
Yeah, the time and effort involved in having a bad drive isn't worth the effort of getting the tiny performance boost from the extra RPM of this drive.

I am too frustrated with the memory leak problem to even load PF until its fixed. It takes so long to get to the action and then the stutters start in.... at least I haven't even scratched the surface of FB/AEP, plenty of fun there.

I hadn't even thought of contacting WD, thanks.

Jagdgeschwader2
11-19-2004, 01:31 PM
I went with the advance replacement and had
no problems. Be sure to register your drive.
I'll probably purchase an extended warranty now that I think about it. Anyway good luck.

Product Replacement for End User:
http://websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=en

http://home.earthlink.net/~jagdgeschwader26/sitebuildercontent/sitebuilderpictures/jagdgeschwader2s.jpg

sunflower1
11-19-2004, 02:21 PM
When I typed in the serial number of my drive it said that the warranty was good until sometime in 2009! I was unaware that it had a 5 year warranty, you might type your serial number in and see what that date says for yours. 5 years seems pretty good.

I didn't see a spot to "register" my drive, you mean the replacement drive? The site did lead me through a short form because I hadn't been there before.

Jumoschwanz
11-19-2004, 02:28 PM
I am lucky or maybe living on borrowed time. I have two 10,000rpm raptors in my rig running on sata raid 0. They have been in there for almost a year now. I have not heard a lot good about many drives except Seagate, which is what I have been buying lately for myself and anybody else I build a rig for. If you talk to an independent repair shop they usually have lots of bad Quantums, Maxtors, and WDs in that descending order, and the least of all failures will involve Seagates. When my raptor smokes I will just not have raid anymore, and when the other smokes I will be getting a new Seagate sata to replace it. That's my two cents. S!

Jumoschwanz


P.S. If anyone is thinking about wasting money on raid don't. It has no practical advantages. The only raid that makes sense is if someone has mirrored raid that needs reliability in a online server or a buisness for valuable information. My striped sata raid loads windows fast and might be good for video editing, but for me it was a waste of money. Like all hot-rods......

sunflower1
11-19-2004, 03:42 PM
Joe said they haven't been having problems with them and they sell them. The local shop owner explained a little to me about gray market electronics.....its a jungle. He's seen motherboards with jumper wires soldered to them, etc. I halfway expected to get a bad item and guess what, I did.

TX-Gunslinger
11-19-2004, 05:32 PM
Well guys,

I did'nt see which size Raptor you all have but, let me tell you my experience with 36GB WD Raptors.

1) I have one on my wife's computer (which used to be mine, that's been running as the boot drive for over a year and a half)

2) I have one on my computer here, which I built back in February.

I have'nt had one single peep of a problem from them. That's been my experience. Now during the lifetime of the older Raptor drive, I have had at least 3 Seagate drives go down at work, and those were'nt any older than 6 mos at the time of failure.

Maybe it's a coincidence. But that's my experience.

dieg777
11-20-2004, 12:36 AM
This is a benifit from weeks wasted replacing OS after OS after having a hardware problem
BACKUP BACKUP BACKUP
Use norton ghost, backup you harddrive to CD or DVD or spare harddrive. put Ghost on a floppy or bootable cd and you wont even have to reinstall windows -your entire system is back in hours not weeks. Search for radified guide to ghost for full instructions.

You only know you need a backup 10 seconds after you realise it would be handy http://forums.ubi.com/images/smilies/35.gif

sunflower1
11-20-2004, 07:59 AM
The local shop has started installing something called PC Angel on all their new builds to simplify re-building a machine that has a hardware failure that torches the OS. Anyone heard of this or used it? There's like 9 kids between those two guys, I'd rather buy something from them than something from Norton, but I appreciate the idea Dieg!

LuckyBoy1
11-20-2004, 08:51 AM
I've had a Western Digital 36 GB Raptor I purchased from www.newegg.com (http://www.newegg.com) over a year ago and it works just fine. The reason why they had a long rMA list back to Western Digital is that when the Raptor first came out, it had bearing problems and newegg sent a large lot of them back to Western Digital. The biggest problem is running the drive in a case that does not ventilate the drive well. If there is no active airflow over the 10,000 rpm hard drives, they will have a higher failure rate.

I find Seagate to make ****. I've had nothing but good luck with Western Digital's stuff.

VMF-214_HaVoK
11-20-2004, 03:25 PM
Newegg.com rocks!! Be sure http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif

Hunter82
11-20-2004, 04:57 PM
I've got 2 74GB Raptors in my system in raid 0.....working fine here http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

RocketRobin__
11-22-2004, 11:47 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by sunflower1:
I got a drive that failed just after I'd gotten a full install done and was settling down to have some fun. That's a drag, especially when its the first computer you've ever assembled.

I got around to calling Newegg about an RMA and spoke to Chris, a guy. I told him what had happened and that a local shop had confirmed that the drive was dead. When he asked if I wanted a refund or replacement I said, "well, can you tell me if you guys are sitting on a bad lot of these or if I just got a bad one?" He says, "hang on, I'll look." Then he says, "whoa, the RMA list of these is so long it locked up my computer, I suggest you look around our site and choose something else!"

I haven't read that Raptors are bad drives, I'm not saying that, but Newegg has a bunch that suck at the moment! FYI <HR></BLOCKQUOTE>

What kind of computer locks up on an RMA list?
I suppose you want to sell me a bridge too.

Next time wash the peanut butter and jelly sandwiches off your fingers and ground yourself before you install your HDD.

WD and Seagates are the ONLY drives I use, because they are fine quality and well supported.

ddsflyer
11-23-2004, 09:37 AM
Bump. 2 Raptors working perfectly from day one.

LuckyBoy1
11-23-2004, 10:55 AM
In a RAID arrary? If so, how is it?