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AFJ_Locust
01-19-2005, 01:58 PM
Check this out

Go there & check out the tech support video

muahahahhahaha

http://www.illwillpress.com/vault.html

AFJ_Locust
01-19-2005, 01:58 PM
Check this out

Go there & check out the tech support video

muahahahhahaha

http://www.illwillpress.com/vault.html

3.JG51_BigBear
01-19-2005, 04:23 PM
That is pretty good. It'll probably piss some people off but its the truth. I can't stand tech support anymore. Its not the people that work there, its the companies that outsource the work. They don't properly train their techs in the equipment. Last time I called tech support was because my Linksys network stopped working. The person on the phone was very friendly but her best piece of advice was literally to unplug and plug back in my modem, router, and network adapters. If that didn't work she recommended I reinstall all my drivers, and if that didn't work she suggested I call back http://forums.ubi.com/images/smilies/blink.gif

EnGaurde
01-19-2005, 04:48 PM
now from the other side....

what i love, is when you ask a user a series of linked questions, each one building off the last, and when you arrive at the step that should fix their issue you suddenly realise that each question has been answered with a pause and "...er... yeah"......

my DOG has understood more complicated words and longer sentences than i just used for the last half hour. http://forums.ubi.com/images/smilies/34.gif

or whats even better is you create a procedure, written for the average office worker (that relies on you as a crutch and never writes down your advice for next time they forget where there documents are) that includes advice on info security.

you visit their cubicle, log in as them as they have left ALL THEIR PASSWORDS TYPED OUT CLEARLY AND STUCK TO THEIR MONITOR and send them an email stating you have just penetrated their security and they are responsible... THEN watch and laugh as they storm downstairs and read the riot act. http://forums.ubi.com/images/smilies/88.gif

Advice: laughter in the face of, fuels anger.

bottom line? you reckon helpdesk staff are morons? look around to your average office worker and listen in sometime to just how stupid a human being can be when they wont take even a scrap of responsibility to know the right way to use the equipment they have. And use. EVERY DAY.

I liken it to the feeling you get if you tell your knife to spread the peanut butter in the morning... you know its utterly hopeless, you know it wont do it, each time it needs to do anything you have to do it for it but customer service tells you to act like its the first time you have told this person what you are about to go over all.... over.... again.......

the capacity for bone headed, teeth cracking stupidity in human beings never ceases to amaze me.

if i was to do a doctorate, i would travel the world gathering examples of mystifying human stupidity and try to find a link. Have to be a prize winning thesis.

Waldo.Pepper
01-19-2005, 05:03 PM
Was that ever racist and offensive.

stansdds
01-20-2005, 07:07 AM
Well, I watched it and it was funny. I would have laughed harder if I hadn't had a very similar conversation with the support person from Quickbooks. http://forums.ubi.com/groupee_common/emoticons/icon_eek.gif

murewa
01-20-2005, 07:34 AM
hehehe...I like http://forums.ubi.com/images/smilies/25.gif