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View Full Version : My AC:B connection issues: Solved!



uGreeN
05-14-2011, 09:27 PM
Hi guys. I have shared the dreaded connection issues with a lot of you for quite a while, but I have recently been relieved of all problems. Please take a moment to read this little essay and see if any of my experiences can help you. (For the short version; skip to the <span class="ev_code_RED">red</span> text).

I bought this game over 4 weeks ago and was unable to play the multiplayer due to the endless "1/6 abstergo agents" problem. I had played the odd few games, but simply finding one in the first place was too tedious for me to bother, most of the time. I contacted Ubisoft support almost straight away, and spent 4 weeks troubleshooting the issue. With their help and after looking through countless forum posts, I had tried many different suggested solutions. At the latest point before my issue was resolved, I had tried ALL of the following suggestions (individually and/or simultaneously):

- Forwarded all ports on my router, as noted here: http://forums.ubi.com/eve/foru...1067519/m/9691085619 (http://forums.ubi.com/eve/forums/a/tpc/f/5031067519/m/9691085619).

- Enabled DMZ, UPnP and disabled the firewall on my router.

- Forwarded the mentioned ports through Windows (via router properties in the "Network" folder).

- Added exceptions for both game EXE files and the ports listed above, in my firewall and antivirus softwares (also tried disabling both, altogether).

- Deleted my HOSTS file (windows/system32/drivers/etc/).

- Experimented with different Windows usernames and passwords (by excluding unicode/special characters from both).

- Disabled (all possible) start-up and background services.

- Reinstalled the ubisoft launcher and game completely.

By this time, Ubisoft support had run out of ideas and were escalating my problem onto their second level of technicians. During this time is when I noticed something odd. I invited my friend to try playing the multiplayer with his account on my computer. To noones astonishment more than my own, it worked perfectly! Whereas I had previously been waiting for 10-20 minutes before I found any resemblance of a game at all, he had found a game in 15-30 seconds. We tried this over and over again, and it continued to work exactly like it should. Though, after trying my account again, the connection problems instantly arose. It started to seem apparent
that the issues I had been experiencing were in relation to my account itself.

I quickly shared this information with Ubisoft and they asked if they could try my account on their system, to see if it would work. This is the email I received afterwards:

"I have tested your account from here now. Connecting to a game took about 6 minutes which is not ideal but very normal. And I was not disconnected at all."

This obviously sounded obsurd to me, as I had literally spent the last 4 weeks literally wasting hours upon hours in hopes of finding games. I tried using my account later that day and I couldn't believe my eyes. I joined a game within 30 seconds of beginning my search. I tried it over and over and it continued to work. I have now been playing solidly for the last three days and have had absolutely no slow match-making problems so far.

I must express: I changed NO hardware or software settings between the point in which I gave my account details to Ubisoft support and the time that I found the game to be working properly. All of the aforementioned ports were and are forwarded on my router, but that seems to be all I need for the game to work.

I once again contacted Ubisoft about my findings and they replied to me with this message:

"I did not change anything in the settings at all, it happens sometimes that when we login to accounts that something just gets "pushed through" and suddenly it works. It's a mystery, and it happens quite rarely.
It can also be because of how much pressure there is on the server at a certain time.
I hope you will not have any more problems, but If you do, let me know.
I hope you will enjoy multiplayer. "

I have been playing this game almost non-stop since it was fixed. It is a really great game and it is sad to see that there are people still having problems enjoying it. My experience with this whole situation may not be the same as yours, but I wanted to make a point to everyone; <span class="ev_code_RED">I had literally tried EVERYTHING suggested to get the game working properly and had no success. The problem for me was my account, of all things! If it is possible for you to find a trusted friend who would try logging their account details through your computer (interprete that as you will), you may be pleasently surprised to find the problem was not that of your own!</span>


Please note: I have not posted this in the connection issues thread, as I am simply sharing my experience of a solved problem. I hope it will catch more eyes, here.

uGreeN
05-20-2011, 09:49 PM
Sorry to bump my own thread, but I've seen how many people have viewed this. I am really interested to hear if any of this has helped anyone else having the same problems that I did.

Please reply if you have tried what I suggested http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

cbapiaz
05-23-2011, 06:56 AM
I have tried everything too with no luck, i have the same problems as you did http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif ... and it's really ****ing me off, i spend a lot of money in this game and i can't even play it when i want and how i wanted.... it's really frustating... do you think if i create a new account the problem will be solved? also i am in uruguay... it may have something to do with the location you are??? also i have a lot of "you have been disconnected from the host" issues... and a lot of network problem and crashes and lost all my points more than once... http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

uGreeN
05-23-2011, 07:18 AM
Hi cbapiaz. My AC:B username is shop3229ABE84; we played some games together yesterday!

Creating a new account yourself will not help, because you cannot transfer your game serial number to a different account. I was lucky enough to have a friend who allowed me to try and log into the Assassins Creed multiplayer with their login details. Even luckier for me, this proved to show that my computer and router were configured correctly.

You could maybe also try using your own login details on a friends computer (someone who plays multiplayer without problems), and see if your account works there.

If you can prove to Ubisoft support that your account is the problem, then they will hopefully be able to help you in a quicker fashion.

cbapiaz
05-23-2011, 08:18 AM
Originally posted by uGreeN:
Hi cbapiaz. My AC:B username is shop3229ABE84; we played some games together yesterday!

Creating a new account yourself will not help, because you cannot transfer your game serial number to a different account. I was lucky enough to have a friend who allowed me to try and log into the Assassins Creed multiplayer with their login details. Even luckier for me, this proved to show that my computer and router were configured correctly.

You could maybe also try using your own login details on a friends computer (someone who plays multiplayer without problems), and see if your account works there.

If you can prove to Ubisoft support that your account is the problem, then they will hopefully be able to help you in a quicker fashion.
Oh yeah i think i'll remember you!!! http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif... don't remember the games tough... was i good? http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif
maybe we can create a clan or play more regulary... what do you think??? i think i have you as a friend... http://forums.ubi.com/images/smilies/25.gif

AIi-S
05-23-2011, 04:02 PM
i have same problem here but i have another one
when i search for match in multi-player
i press launch to begin search it give me this error : An internal error occurred during the creation of the session Please try again .
And go to the single-player
Picture from problem:

http://img24.imageshack.us/img24/9000/acbmp2011051803554529.png

I opened ports
and uninstall anti-virus and disabled fire wall and i reinstall the game again but nothing
My connection speed is 2MB
i need help i can't play it

uGreeN
05-23-2011, 07:07 PM
I experienced your problems too, but I have already explained all the suggestions I can give. If you could try my suggestion, I would be glad to hear your results.

For the moment, posting your problems in the main thread (Assassin's Creed Brotherhood [PC] Connection issues. (http://forums.ubi.com/eve/forums/a/tpc/f/5031067519/m/9691085619)) is your best option.