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wpm2011
11-14-2011, 11:41 PM
How do you unlock the signature edition content? I entered my code in the XMB and it didnt bring up a download. Did something go wrong or do you have to go to the UPlay store?

daddychinn
11-15-2011, 12:51 AM
it doesnt prompt a download.its like its already downloaded,just need to install it

FredEx919
11-15-2011, 01:17 AM
Hello, you can find some details that should help with that here (http://ubisoft.custhelp.com/app/answers/detail/a_id/15786/p/1483%2C2355/session/L3RpbWUvMTMyMTM2MDc1Ni9zaWQvN24zdXVhSms%3D)

E-Zekiel
11-15-2011, 02:07 AM
Originally posted by FredEx919:
Hello, you can find some details that should help with that here (http://support.ubi.com)

That wasn't incredibly helpful, as I had to do my own search, and there was nothing I could find about signature edition stuff. Specifically I am looking for Assassin's Creed: Embers.

BigVato21
11-15-2011, 02:09 AM
I used the code and unlocked the stuff for the game but when I tried to use the code for the website to get the movie and soundtrack, it said it was Invalid..

nukelukespuke34
11-15-2011, 02:11 AM
You have to include the dashes. Worked for me, downloading Embers now.

Blind2Society
11-15-2011, 02:22 AM
Originally posted by BigVato21:
I used the code and unlocked the stuff for the game but when I tried to use the code for the website to get the movie and soundtrack, it said it was Invalid..
Same here, waiting on a reply to my support ticket.

Mr_Shade
11-15-2011, 04:29 AM
Originally posted by E-Zekiel:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by FredEx919:
Hello, you can find some details that should help with that here (http://support.ubi.com)

That wasn't incredibly helpful, as I had to do my own search, and there was nothing I could find about signature edition stuff. Specifically I am looking for Assassin's Creed: Embers. </div></BLOCKQUOTE>Let me say sorry for that http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

The correct link is http://ubisoft.custhelp.com/ap.../15786/p/1483%2C2355 (http://ubisoft.custhelp.com/app/answers/detail/a_id/15786/p/1483%2C2355)

That shows the location and requirements to access some of the bonus content.

If its slightly different, but still say an outfit, it will be in the same place, just change the name http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

For people having problems accessing the website, please make sure youre contacting support with a scan / photos of both the code your trying to redeem and the recept for the game.

I'm sorry once again for all the problems you guys are having, but rest assured support will try and get you access to your content ASAP http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

FredEx919
11-15-2011, 05:42 AM
Originally posted by E-Zekiel:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by FredEx919:
Hello, you can find some details that should help with that here (http://support.ubi.com)

That wasn't incredibly helpful, as I had to do my own search, and there was nothing I could find about signature edition stuff. Specifically I am looking for Assassin's Creed: Embers. </div></BLOCKQUOTE>

Sorry about that, wrong link was posted. I corrected it and also Mr_Shade added the correct link http://forums.ubi.com/images/smilies/53.gif.

If you have already sent in a ticket we will be getting back to everyone with additional information soon though.

Kaena2012
11-15-2011, 05:49 AM
Well picked up my Signature Edition at midnight
Opened it up and have a paper for the extra content that is in French stating that the code is on the english paper which i do not seem to have http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif Only other paper with a code was for Uplay. I will gave Gamestop a call today and hope i can get a code

YunaAngels
11-15-2011, 05:50 AM
Originally posted by Kaena2012:
Well picked up my Signature Edition at midnight
Opened it up and have a paper for the extra content that is in French stating that the code is on the english paper which i do not seem to have http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I guess perhaps i will contact Gamestop today

Got the same issue as you do

Kaena2012
11-15-2011, 05:52 AM
Originally posted by YunaAngels:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaena2012:
Well picked up my Signature Edition at midnight
Opened it up and have a paper for the extra content that is in French stating that the code is on the english paper which i do not seem to have http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I guess perhaps i will contact Gamestop today

Got the same issue as you do </div></BLOCKQUOTE>
Games packed in too much of a hurry i guess?
I hope Gamestop can resolve it as i really want that extra mission

YunaAngels
11-15-2011, 05:56 AM
Yeah maybe I want the extra robe and mission

Neco_The_Sergal
11-18-2011, 04:09 AM
I had the same issue with the code not being in my pre-ordered Signature edition, Ubi supplied me with a code after I gave evidence of my receipt and Uplay passport and all of that.

Still though, Embers is no where to be found and its still priced for me and the code is invalid, so it's either we can download it whenever or we're allowed only after we go so far into the games singleplayer? Is my only assumption.... Still, I want to download it now if it ISN'T because of the latter of SP-progress -_-