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View Full Version : Ordering from PLAY.COM in the UK - Have you recieved your game??



InfectedNation
11-17-2011, 03:57 AM
I'm not asking from somebody from Ubi to fix the problem for me because I know it is out of their control.

But has anybody else in the UK who ordered from play not recieved their game yet? Because so far mine is 2 days late and I have no means of tracking it whatsoever, and my Game Guide is 3 days late.
I can't keep sitting around at home in my college breaks and I'm starting to worry that they've been lost/stolen in the post http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Any response would be helpful as I really need some clarity about when my game will arrive.

dewgel
11-17-2011, 05:24 AM
I know it doesn't help you but I got my collectors edition from them on release day..came at 1pm from royal mail.

Id chase things up if I were you.

InfectedNation
11-17-2011, 05:42 AM
Yeah I ordered Collector too, that's it I'm going down to RM depot tomorrow lunchtime.

Artemis88
11-17-2011, 05:42 AM
Originally posted by dewgel:
I know it doesn't help you but I got my collectors edition from them on release day..came at 1pm from royal mail.

Id chase things up if I were you.

^ Seconded.

Have you tried contacting them through every available way e.g. phone, email, twitter?

Really get on their case otherwise they may not regard it as a high priority case.

InfectedNation
11-17-2011, 05:53 AM
Hmmm, the RM website is doing nothing to help, I have to wait 2 more weeks before I can complain to Play.com, and I can't phone RM til this evening.

I think I'll phone them tonight and ask whether my packages are there, if they're unclear I'll go down during College break tomorrow, but in the meantime responses from any other PLAY customers would be great, thanks to you 2 who've already posted http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

BioPulse.ps3
11-17-2011, 05:55 AM
i pre ordere the collector's edition as well, but i don't live in the uk, and i usually receive my game about 2 weeks later.

not that this is relevant, but just saying.

InfectedNation
11-17-2011, 05:59 AM
Originally posted by BioPulse.ps3:
i pre ordere the collector's edition as well, but i don't live in the uk, and i usually receive my game about 2 weeks later.

not that this is relevant, but just saying.

So is it exported from UK to your country?

BioPulse.ps3
11-17-2011, 06:11 AM
Originally posted by InfectedNation:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BioPulse.ps3:
i pre ordere the collector's edition as well, but i don't live in the uk, and i usually receive my game about 2 weeks later.

not that this is relevant, but just saying.

So is it exported from UK to your country? </div></BLOCKQUOTE>

yeah, play.com ships to most of the european countries for free. i've only had 1 problem with play.com in the past and i got a refund. i bought, ac 2 black edition and ac b codex edition from play and always got them in one piece.

but i have no idea what system play uses to ship items to my country as to local royal mail for you.

rocketxsurgeon
11-17-2011, 10:31 AM
I didn't order ACR from play. I've ordered from play before though, and i got my game about 3/4 days after release.

InfectedNation
11-17-2011, 10:52 AM
Hmmmm okay well I'm going down tomorrow lunch, my postman said it's either held up in customs (I think it came from a channel island) or in my city depot but not delivered yet because they have a lot of parcels to deliver.

At this rate I won't be playing it til monday http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

dewgel
11-17-2011, 10:54 AM
A few people have complained about Play in the UK either being late or never turning up at all. Wonder why.. I've had 5 games on release dates this year all bang on time.

Always standard 3-5 days royal mail too

InfectedNation
11-17-2011, 11:27 AM
Thankyou so much for the responses, but next door just brought it round, turns out it came 3 hours ago while I was at college http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif going dark now, but thankyou again.

scope2005
11-17-2011, 02:06 PM
I am glad you got your copy safe and sound http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

On the subject, I have not ordered from play.com for about 2 years now - but I was a frequent customer in the past. A lot of games I pre-ordered arrived EARLY, game like guild wars factions and WOW:TBC all turned up a day or two before release which always had me hold play.com in high regard... Shame it seems thier service has started to slip http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I will think twice before pre-ordering from them in the future.