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Gegsie
03-26-2005, 06:11 PM
I'm enjoying the game and am presently in Haven,
however have stupidly clicked on update launcher in start menu which then updated. Now when I try to start the game all I get is an error message telling me to put the correct cd in and try again. Do I have to uninstall and begin all over again? Oh no I may have to tear all my hair out http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I'd be grateful for any help

Gegsie
03-26-2005, 06:11 PM
I'm enjoying the game and am presently in Haven,
however have stupidly clicked on update launcher in start menu which then updated. Now when I try to start the game all I get is an error message telling me to put the correct cd in and try again. Do I have to uninstall and begin all over again? Oh no I may have to tear all my hair out http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I'd be grateful for any help

Heimdall_G
03-27-2005, 09:02 AM
The best way to go is to uninstall the game and then do a (full) re-install. Back up your Revelation Program Files \sav folder before uninstalling, so that you don't lose your game progress, option settings, etc. if you have problems.

Gegsie
03-27-2005, 03:00 PM
Thanks very much for that. I shall now give that a try and let you know how it works I'm so glad I don't have to end up bald! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Gegsie
03-28-2005, 03:01 PM
Thanks - that worked, peace and harmony have returned to my house. Now all I have to do is beat the camoudile puzzle and I'll be ecstatic.

thebooklady
05-01-2005, 11:22 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Heimdall G:
The best way to go is to uninstall the game and then do a (full) re-install. Back up your Revelation Program Files \sav folder before uninstalling, so that you don't lose your game progress, option settings, etc. if you have problems. </div></BLOCKQUOTE>
I don't know if my probelm is the same as Gegsie's, but I completed all the steps you recommended and it still doesn't work.
This is the error message I get: unable to create directory c://.
Filename: \Myst\framework\base\private\win32\src\file_native .cpp
Before starting to reinstall, I did 3 spyware searches and a virus scan.
I have been having computer problems because my ISP gave me the wrong driver and my system kept crashing.

Heimdall_G
05-01-2005, 04:30 PM
For what did your ISP give you the wrong driver, and what have you done to stop the crashing?

Pending the answers to these questions, do all of the following in the order shown:

1. Clear your Internet Explorer caches.
-- a. Close all open applications.
-- b. Open a single Internet Explorer session.
-- c. Click on Tools &gt; Internet Options.
-- d. Click on Delete Cookies &gt; OK.
-- e. Click on Delete Files (check the 'Delete all offline content' box) &gt; OK.
-- f. Click on Clear History &gt; Yes.
-- g. Click on OK to exit.

2. Check your hard disks and partitions for errors. Refer to How to Perform Disk Error Checking in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp). Symantec's Norton SystemWorks 2005 (http://www.symantec.com/sabu/sysworks/basic/) Disk Doctor is another option.

3. Defragment all of your hard disks and partitions. Refer to How To Analyze and Defragment a Disk in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp) and How to Defragment Your Disk Drive Volumes in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;314848&Product=winxp). Executive Software's Diskeeper 9.0 (http://www.execsoft.com/diskeeper/desktops.asp) is another option.

4. Reboot into normal Windows, then do a (full) Revelation re-install from a clean boot.

First, uninstall Revelation using Control Panel's Add/Remove Programs:
-- a. Copy the Program Files Revelation \save folder to another location on your hard drive.
-- b. Click on Start &gt; Settings &gt; Control Panel &gt; Add/Remove Programs.
-- c. Scroll down to Myst IV - Revelation and click on the listing to highlight it.
-- d. Double-click on the Add/Remove box.
-- e. Follow the prompts to uninstall Revelation.
-- f. Close Add/Remove Programs and Control Panel back to the Desktop.
-- g. Use Windows Explorer to remove any remaining Program Files Revelation files and folders. For example, if it exists, delete the folder "\UBISOFT\Myst IV - Revelation" in "C:\Program Files\UBISOFT\Myst IV - Revelation".
-- h. Reboot into normal Windows.

Then, do a full Revelation re-install:
-- a. Log into Windows with full Administrator privileges.
-- b. Use Windows Explorer to search all drives for \temp, \tmp, and \temporary folders. Delete any files in these folders that aren't currently in use.
---c. Click Start &gt; Run.
-- d. Type msconfig in the Open box, then click on OK.
-- e. Click on Selective Startup on the General tab.
-- f. Under Selective Startup, clear the check boxes for:
----- 1. Process SYSTEM.INI File
----- 2. Process WIN.INI File
----- 3. Load Startup Items
-- g. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
---h. Click on OK, and then click on Restart.
-- i. Using Start &gt; Run, install Revelation, accepting the defaults for a full install.
-- j. Restore the settings you changed in steps c. through h.
----- 1. Click Start &gt; Run.
----- 2. Type msconfig in the Open box, then click on OK.
----- 3. Click on Normal Startup - load all device drivers and services on the General tab.
----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
-- k. Copy the saved \save folder to its proper place in the Revelation Program Files.
-- l. Play Revelation.

Heimdall

thebooklady
05-02-2005, 05:34 PM
I don't know why they were giving out the wrong drivers. I went back and changed it twice and still it was wrong. I eventually updated the driver from control panel-system-hardware(when I could secure a connection without crashing). I think it is a bit of a language problem. I don't speak very good Spanish and they don't speak good Engish. There's denial too--"there's nothing wrong with your connection".

Heimdall_G
05-02-2005, 09:41 PM
What I meant was, for what program or PC process did your ISP give you the wrong drivers? Maybe for your Internet connection software? This might somehow have a bearing on why you're having problems with Revelation.