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View Full Version : O.T But i just gotta tell ya...... Logitech



Taylortony
10-14-2004, 12:03 PM
I bought the cordless MX set up from them nearly 2 years ago was a bit expensive but is packed with Features, the mouse that comes with the cordless Keyboard is 7 button cordless optical unit and it rocks, i skin with it, it is megga accurate and sensitive, but i digress.
A week ago the keyboard started playing up and thinking it would be a one year warranty i contacted Logitech online (bought the Keyboard online) they told me there warranty for them was 5 YEARS and they do not repair items but REPLACE WITH NEW... I was required to cut the plugs of the sender and remove a couple of bits from the mouse and keyboard and post them to Switzerland, which i did, they had already sent a new set up to me before i even posted them and it arrive in 3 days and 5 days from my initial enquiry........... THAT ROCKS, not only that but in another 5 years if i need to i can swop the bits between mice and have a spare to use http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif as well as a spare power supply, rechargable batteries etc..

Taylortony
10-14-2004, 12:03 PM
I bought the cordless MX set up from them nearly 2 years ago was a bit expensive but is packed with Features, the mouse that comes with the cordless Keyboard is 7 button cordless optical unit and it rocks, i skin with it, it is megga accurate and sensitive, but i digress.
A week ago the keyboard started playing up and thinking it would be a one year warranty i contacted Logitech online (bought the Keyboard online) they told me there warranty for them was 5 YEARS and they do not repair items but REPLACE WITH NEW... I was required to cut the plugs of the sender and remove a couple of bits from the mouse and keyboard and post them to Switzerland, which i did, they had already sent a new set up to me before i even posted them and it arrive in 3 days and 5 days from my initial enquiry........... THAT ROCKS, not only that but in another 5 years if i need to i can swop the bits between mice and have a spare to use http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif as well as a spare power supply, rechargable batteries etc..

Udidtoo
10-14-2004, 12:40 PM
Share your feelings TonyT. I purchased one of Logitechs Elite keyboards about a year 1/2 ago and it was injured somewhat during an immature display of fustration http://forums.ubi.com/images/smilies/1072.gif

When I called for repairs they didn't even care about the whys or hows (sometimes I can be too honest) they had me a new one delivered tootsweet. My kind of service to a customer.

Now if we could just get Radeon on the same page. My 9800Pro fans beginning to complain audibly and I think it behooves them to send me an 800XT as a replacement. I'll be happy to cover the postage. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Agamemnon22
10-14-2004, 04:20 PM
I wish their stick warranty was a little longer http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif
My StrikeForce just gave up the ghost (or at least part of the gimbal did), and its only a 20 days past its 1 year warranty http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif. And they don't even make these sticks any more.

Taylortony
10-14-2004, 04:28 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Agamemnon22:
I wish their stick warranty was a little longer http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif
My StrikeForce just gave up the ghost (or at least part of the gimbal did), and its only a 20 days past its 1 year warranty http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif. And they don't even make these sticks any more. <HR></BLOCKQUOTE>

email them you might find they will be willing to help out, what have you to lose? try it http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

e5kimo
10-14-2004, 04:34 PM
my freedom 2.4 is getting a sloppy. no centre tension or what it is called. really annoying. maybe i should get in touch with them aswell. **** thing isnt even a year old.