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GMKnight
11-16-2007, 04:59 PM
I received the following dialogue when statring up cm 11: http://forums.ubi.com/groupee_common/emoticons/icon_frown.gifChessmaster Grand Master has encountered a problem and needs to close. We are sorry for the inconvenience. What is going on now ? http://forums.ubi.com/images/smilies/354.gif

GMKnight
11-16-2007, 04:59 PM
I received the following dialogue when statring up cm 11: http://forums.ubi.com/groupee_common/emoticons/icon_frown.gifChessmaster Grand Master has encountered a problem and needs to close. We are sorry for the inconvenience. What is going on now ? http://forums.ubi.com/images/smilies/354.gif

GMKnight
11-16-2007, 05:06 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GMKnight:
I received the following dialogue when statring up cm 11: http://forums.ubi.com/groupee_common/emoticons/icon_frown.gifChessmaster Grand Master has encountered a problem and needs to close. We are sorry for the inconvenience. What is going on now ? http://forums.ubi.com/images/smilies/354.gif </div></BLOCKQUOTE> I also tried to trace problem and it led me to file: CustomGUI.dll in my Chessmaster Grand Edition directory and there is nothing I can do about it, so I left file alone. Here is my screenshot link of error http://forums.ubi.com/images/smilies/16x16_smiley-indifferent.gif please help http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

diskamyl
11-17-2007, 01:28 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GMKnight:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GMKnight:
I received the following dialogue when statring up cm 11: http://forums.ubi.com/groupee_common/emoticons/icon_frown.gifChessmaster Grand Master has encountered a problem and needs to close. We are sorry for the inconvenience. What is going on now ? http://forums.ubi.com/images/smilies/354.gif </div></BLOCKQUOTE> I also tried to trace problem and it led me to file: CustomGUI.dll in my Chessmaster Grand Edition directory and there is nothing I can do about it, so I left file alone. Here is my screenshot link of error http://forums.ubi.com/images/smilies/16x16_smiley-indifferent.gif please help http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif </div></BLOCKQUOTE>

well, somethings I can think of:

1)be sure to download the patch.
2)if you have XP, make sure you have SP2,
3)be sure to update your graphics card drivers (and check if CM11 supports them -you can get that information from the read me file)
4)shut down (not only disable, literally shut down) all your anti-virus, computer security etc. programs.
5)uninstall CM11 completely and install it again.
6)if your computer is multiprocessor, change the processor on which CM runs on, and try again.

GMKnight
11-17-2007, 09:10 PM
Thanks, I uninstalled/ reinstalled it and cold boot that is all left (antivirus alone was not the problem)