View Full Version : Can't reinstall GRAW

06-26-2007, 01:30 PM
Hi everybody!

I got this game with my new graphics card. I installed it and played a little but when I wanted to play online I saw I had to download a patch. So I did it but something must've gone wrong because there was an error while starting the game. So I uninstalled the patch and tried to uninstall the game but the InstallShield told me that my game version is higher and I had to uinstall the previous version first. But I couldn't do that because I had already deleted the patch. So I removed all the files manually. But now after putting disc into the optical drive autorun doesn't show the "Install game" option. When I click "uninstall" I get an error. If I go to the content of the DVD manually I can't install it either - it says I should remove the previous version first... What can I do to fix it all? Help me, please http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif My OS - Vista 32bit.


06-26-2007, 02:37 PM
Uninsatll process.
Press Start/Control Panel/Folder options/View/Make sure Show Hidden files and folders is marked.

Uninstall game in Control Panel/Programmes and features, select game and or patch and remove.
Also remove ageia software aswell.

Go to C:\Program Files\Ubisoft and delete this folder only as long as it only contains Graw, if it does not only remove the Graw Folder.

Install game and patch after you have done a restart.

All of the above procedure needs to be done with full admin rights. In Vista.

06-27-2007, 02:46 AM
I can't complete the 2nd step. I uninstalled AGEIA but when I try to delete GRAW I get an error:

The setup has detected that version 1.10.000 of GRAW is already installed.

This setup installs an earlier version of GRAW (1.00.000).

You will have to uinstall the previous version before installing this version.

There's no patch to uninstall in Programmes and features though. When I want this window to tell me where the uninstall.exe file is, it shows "d:\Program Files\Ubisoft\GRAW\...". I thought I had already deleted this folder. When I go to Program Files there's no such folder http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

06-27-2007, 04:40 AM
Open My Computer then open the Local Disk C:
Open the program files folder.
Click on the tools menu then choose folder options
Click on the view tab and tick the box labelled "show hidden files and folders". Press OK
Open the installshield installation information folder
Search for a folder named {EFC97089-04D6-42CE-A707-A343B4A7D2CD}
Right click on the folder and choose rename. Press the End key on the keyboard and type the word OLD. Press the enter key

Reinstall the game using the original install disk.
This will replace and overwrite any missing components that were preventing the game from being uninstalled normally

06-27-2007, 05:18 AM
OK thank you very much, everything's fine now http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif But I lost my game saves :/ All the campaign once again http://forums.ubi.com/groupee_common/emoticons/icon_razz.gif

06-27-2007, 05:32 AM
Good to hear, I dont tend to rely on computers too much with regard to saves, a good idea is to keep any thing you really need away on a seperat disk external preferably, the game saves just pop them into a folder as a spare.

So if this happens again just import them back in.