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View Full Version : Instillation of full version on PC failed



Julie1364
09-16-2005, 11:50 AM
Installed full version of Myst V, on my PC, the computer froze when I pressed play. I updated with the latest graphics drivers and it worked fine. Played Myst V for well over an hour. Next day having done nothing to my computer when I pressed play it just froze my computer and I had to reboot. Tried again but got the same problem. So I decided to uninstall and then re-install. When re-installing the computer froze at the decompression sound and I had to reboot. Now it won€t let me uninstall because the uninstall is blanked out and there€s no uninstall exe in the Myst folder, but it won€t let me continue to install either because it says it€s already installed!! Contacted Ubisoft customer support via email yesterday but I€ve received no answer as to how I get it uninstalled to try again!

Rob4linux
09-16-2005, 01:04 PM
I think you need to reinstall your os which I hope is xp, win_98 and win_me not stable , at least 98 was more stable , xp is a lot more stable

Also if your os is frezing maybe something has gone wrong with your hardware in your computer, did uru freze for you too in unpacking the sound files?

When the last time you defraged your harddrive?

If something bad happened too your os, like a spyware or virus . maybe you need to think about formating it with the xp install cd then reinstalling your os

Julie1364
09-16-2005, 01:10 PM
I defraged my hard drive only the other week.

I€ve got antivirus software that also deals with spyware

All other software is running fine with no freezing of my computer

Rob4linux
09-16-2005, 01:40 PM
do you have anyway of checking to see if your hardware is failing , like a bad or failing 3D card could do this, or maybe your harddrive is failing , they can go bad you know if could be something in your motherboard going bad too, I once had a motherboard fail on me, it started running thought the bios slower and then started getting keyboard error messages and then it stoped booting the harddrive at all, I got a new one once it failed booting the hard drive, I got installed a intel motherboard now, I don't remember the old ones brand too well thou

if its freezing in the install it could be your 3D card because the 3D card handles both 3D & 2D in windows it does 2D stuff like displaying your install program and windows xp stuff in 2D , 3D is only used for the game part thou

can you pres on your keyboard alt-control-del in windows xp? , Does the keyboard work at all when in the install program, their has been a few keyboards I have had that cause a lockup in beos not every in windows but like maybe a bad brand of keyboard.most likely this is not the case thou
if you can close the program with alt-cotrol-del then playbe its the program only but their could be a compatible program interfering with it, like if when installing , the realtime virus scanner is running at the same time, could be a program is interfering with a program this is just a idea thou , I have not really had a problem with other programs in xp yet

Heimdall_G
09-16-2005, 02:22 PM
In general and assuming you're running Win XP, always log into Windows with full Administrator privileges when installing games, drivers, etc.

Suggestions, again assuming you're running Win XP:

1. If you have Daemon Tools installed, uninstall it and reboot.

2. Clear your Internet Explorer caches.
-- a. Close all open applications.
-- b. Open a single Internet Explorer session.
-- c. Click on Tools > Internet Options.
-- d. Click on Delete Cookies > OK.
-- e. Click on Delete Files (check the 'Delete all offline content' box) > OK.
-- f. Click on Clear History > Yes.
-- g. Click on OK to exit.

Use Windows Explorer to search all hard disks for \temp, \tmp, and \temporary folders, and delete any files in these folders that aren't currently in use. If Windows complains when you try to delete a file, leave that file alone!
-- a. Click on Tools > Find > Files or Folders.
-- b. Type temp or tmp or temporary in the Named: box.
-- c. Click on the arrow at the right end of the Look in: box and then click on the disk drive to be searched.
-- d. Click on Find Now to start the search.
-- e. Click on the temp (or tmp or temporary) folders found to open them.
-- f. Delete any files in these folders that aren't currently in use.

This does a minimum hard disk cleanup. For a more complete cleanup, you can run Win XP's Disk Cleanup Tool. See Description of the Disk Cleanup Tool in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;310312) for details on how to use it.

3. Uninstall Myst V using Control Panel's Add or Remove Programs.
-- a. Click on Start > Control Panel, then double-click Add or Remove Programs.
-- b. In the Currently installed programs box, click on the Myst V entry.
-- c. Click on Change (or Change/Remove).
-- d. If prompted to confirm the removal of the program, click Yes.
-- e. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges.

Then, re-install Myst V from a clean boot.
-- a. If you didn't do so above, use Windows Explorer to search all drives for \temp, \tmp, and \temporary folders. Delete any files in these folders that aren't currently in use.
-- b. Click Start > Run.
-- c. Type msconfig in the Open box, then click on OK.
-- d. Click on Selective Startup on the General tab.
-- e. Under Selective Startup, clear the check boxes for:
----- 1. Process SYSTEM.INI File
----- 2. Process WIN.INI File
----- 3. Load Startup Items
-- f. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
-- g. Click on OK, and then click on Restart.
-- h. Using Start > Run, install Myst V, accepting the install defaults.
-- i. Restore the settings you changed in steps c. through f.
----- 1. Click Start > Run.
----- 2. Type msconfig in the Open box, then click on OK.
----- 3. Click on Normal Startup - load all device drivers and services on the General tab.
----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
-- j. Play Myst V. If you still have problems, do step 4, below.

4. A program or application running in the background may be interfering with Myst V. Before starting the game, use Windows Task Manager to close everything except for Explorer.exe, Ctfmon.exe, and whatever your hardware needs before starting Revelation:
-- a. Press Ctrl+Alt+Del once and then click on Task Manager.
-- b. Select the Applications tab.
-- c. Click on the desired application to highlight it.
-- d. Click on the End Task button at the bottom of the tab.
-- e. Repeat this procedure until all unnecessary applications and processes are closed. If you aren't sure which background processes or applications can be closed using Task Manager, check out the AnswersThatWork Task List Programs index (http://www.answersthatwork.com/Tasklist_pages/tasklist.htm). The most common tasks are described, and which ones are essential and which can be safely closed are noted.
-- f. Play Revelation.

Note: DO NOT leave your Internet connection active after doing this, especially if you have only a software firewall. An active connection with no firewall is an open invitation to hackers, who are most assuredly not your friends!

Julie1364
09-17-2005, 05:57 AM
Heimdall thanks for the advice, but I€m afraid none of it helped.

It still insists it€s installed!!!

Also searched the whole of my computer for files modified on that day

Even went through regedit

Got a reply from technical support they suggested renaming the InstallShield Installation Information folder under Program files to Old InstallShield Installation Information, but that made no difference either!!

Anyone got any ideas what the file might be I€m looking for? There€s got to be a file sat on my computer somewhere making my computer think Myst V is installed when it isn€t!!

Heimdall_G
09-17-2005, 11:43 AM
With Regedit, did you find Ubisoft/CyanWorlds/Myst V - End of Ages, maybe under HKEY_CURRENT_USER and HKEY_USERS, and delete the entries?

With Windows Explorer, did you find \Program Files\Ubisoft\Cyan Worlds\Myst V - End of Ages, and delete at least the the Myst V folder?

Julie1364
09-18-2005, 02:02 AM
Yes Heimdall I did all of that.

There isn€t some sort of shareware utility or something, for Windows XP, that one can run in the background while trying to install Myst that would log the files it accesses is there?

Mr Zebe D
09-18-2005, 03:30 AM
Spybot Search and Destroy will track and report registry changes.

It's worth having anyway and it's free.

Heimdall_G
09-18-2005, 12:27 PM
Further suggestions:

1. You may well have some Registry problems and should strongly consider using a Registry diagnosis and repair tool. So far as I know, Win XP doesn't have a built-in Registry tool, but some options are:
-- Symantec's Norton SystemWorks 2005, WinDoctor (http://www.symantec.com/sabu/sysworks/basic/)
-- Rose City Software's Registry First Aid 4.1 (http://www.rosecitysoftware.com/Reg1Aid/)
-- VCOM's Fix-It Utilities 6, SystemRegistry-RegistryFixer (http://www.v-com.com/product/Fix-It_Utilities_Home.html)

Run whichever tool you use until no more safely-fixable errors are discovered, and reboot when finished.

2. Do you have System Restore active? If so and there's a known-good Restore Point earlier than the Myst V install, try doing a system restore. See How to restore the operating system to a previous state in Windows XP (http://support.microsoft.com/kb/306084/). Or, click on Start > Help and Support, type system restore in the Search box, and then press ENTER.

If you haven't been using the System Restore utility, see How to turn on and turn off System Restore in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;310405).

3. Spybot S&D is a good program, and I use it regularly.

There are various utilities available that will capture file and Registry changes made during program installation. For example:
-- System Mechanic 5, Safe Installer (http://www.iolo.com/sm/index.cfm)
-- Norton System Works 2005, CleanSweep/SmartSweep and GoBack (http://www.symantec.com/sabu/sysworks/basic/)
-- Disk and Registry Alert 2.08b (http://www.byte-flow.com/Utilities/File-Disk/Disk-and-Registry-Alert.html)
-- SnapFiles, Uninstall Manager (http://www.snapfiles.com/get/uninstallman.html)
-- Easy Desk Software, Registry Watch (http://www.easydesksoftware.com/regwatch.htm)

4. Win XP's Event Viewer can help to determine what a problem might be. Refer to:
-- How To View and Manage Event Logs in Event Viewer in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;308427#15)
-- Detailed Usage of the Event Viewer /AUXSOURCE Switch Option (http://support.microsoft.com/default.aspx?scid=kb;en-us;312216)

Examples of using the Event Viewer:
-- CD drive or DVD drive errors may cause unexpected program crash in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;884071)
-- How to troubleshoot CD-ROM drive problems in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;314096)
-- How to Troubleshoot Hardware and Software Driver Problems in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;322205)
-- You receive a Stop 0x00000050 error on a blue screen (http://support.microsoft.com/default.aspx?scid=kb;en-us;894278)

uecasm
09-19-2005, 01:45 AM
You forgot Regmon (http://www.sysinternals.com/Utilities/Regmon.html). Although that is slightly more programmer-oriented than some of the other tools http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Julie1364
09-19-2005, 04:49 AM
I tried a Registry diagnosis and repair tool €" it found problems which I fixed, but none of them solved my problem!!

I tried filemon and regmon but couldn€t spot anything that looked likely

So thanks for all the help but it looks like unless technical support get back to me with a solution I won€t be playing Myst V http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Mr Zebe D
09-19-2005, 06:57 AM
If you go into Control Panel / Add or Remove Programs / Add or Remove Programs, does Myst V show? If so, what happens if you try to remove it?

Do you have a System Restore Point prior to your installation of Myst V that you can go back to?

Julie1364
09-19-2005, 07:48 AM
Myst V doesn€t show under Control Panel / Add or Remove Programs.
Uninstall on the DVD is blanked out

Yet try to install and it insists it€s installed!

And no I don€t have a point I can restore to prior to installing!
This has never happened to me before with any other software!

Heimdall_G
09-19-2005, 08:41 AM
More suggestions:

1. If you haven't specifically searched for these key words already, use Regedit to search for and delete entries containing:
-- SecuROM (see caution below)
-- Demo
-- Ubi
-- Ubisoft
-- Cyan
-- Myst

Set Windows Explorer to display hidden files (View > Folder Options > View > Files and Folders, Hidden files > Show all files, then click on Apply > OK). Use WE to search (Tools > Find > Files or Folders) for:
-- SecuROM
-- Noloben
-- Direbo
-- Esher
-- python

Delete any SecuROM folders. If you're using a game update service like Steam (for Valve apps) that uses SecuROM, this will probably kill it, so you'll need to re-install it later.

Reboot when done searching, log into Windows with full Administrator privileges, and try installing EoA from a clean boot as in my earlier post.

2. Create a User Account with all the rights/privileges you can give it, reboot, then install EoA to the new account. (See How To Create and Configure User Accounts in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;279783) for details.)

Heimdall

maztec
09-19-2005, 12:24 PM
Myst V probably adds a unique registery hex key under one of the many system settings panels. These aren't readily deleted and you have to know exactly which one M5 adds in order to delete it for reinstall.

Since I haven't yet installed M5 - as it's not out in my area - I can't check to find this key for you and tell you what to delete.

The only other option is it may have placed a hidden or system file somewhere to mark it's been installed.

Sneaky programs :|

Julie1364
09-20-2005, 02:54 AM
Thanks Heimdall for more suggestions, but I€m afraid none of them helped.

Maztec €" I think you€re probably right. I€m hoping technical support will get back to me and tell me which file to delete. It€s at times like this that one wishes they€d used some sort of uninstall backup software!!

Heimdall_G
09-20-2005, 12:24 PM
If Ubi tech support ever does get back to you, please post what they say. It may help other folks.

Julie1364
09-21-2005, 05:52 AM
Just received the following from technical support

We are still investigating the cause of the problem. Since the installation was not completed, Myst V has left a unique identifier on the PC to stop existing data being overwritten. This would normally be removed during an uninstall, which is not possible in this situation. We are currently narrowing down the specific cause of the problem and will contact you again through this case when more details are available.

Julie1364
09-21-2005, 08:52 AM
Eureka http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Just got the answer from technical support.

The problematic file is present in the windows folder.

Had to delete the file vpd.properties

Myst V is now installed and working

Thanks all for your help

Heimdall_G
09-21-2005, 11:30 AM
Thanks for the feedback!

maztec
09-22-2005, 03:23 PM
Bah! I should have guessed that one. That's been there in the past also.

mistery_ihacka
09-29-2005, 03:56 PM
Originally posted by Julie1364:
Eureka http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Just got the answer from technical support.

The problematic file is present in the windows folder.

Had to delete the file vpd.properties

Myst V is now installed and working

Thanks all for your help
wtf
where u find it?

Heimdall_G
09-29-2005, 04:03 PM
vpd.properties should be in your \Windows folder. Use Windows Explorer to search for the file if you can't find it.