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View Full Version : Missing audio on some cutscenes PS4



DocsisThree
06-25-2019, 08:15 PM
I only experience this when playing the First Blade and fate of Atlantis quests. Quite often , during a cutscene, the audio will be missing. Even the close captioning is missing (I play with the closed captioning turned on at all times).
Then, it seems it will start playing a few of the audio portions all at once.. like from both the NPC and your character.. overlapping each other. Of course, it is usually just the last part of whatever was spoken. You miss the entire story, including the captioning. This happens alot. I have NEVER had the issue in the base game. I had all DLCs installed since the beginning ( I have the season pass), but the issue is ONLY when inside a DLC quest.
I have 2 PS4's (a pro and a regular), and this happens on both.

UbiGabrinth
06-26-2019, 06:54 PM
Thanks for letting us know you are having this issue. I understand that not being able to hear the audio or see subtitles is frustrating, and I'd like to help.

Please let me know if the steps in our PS4 FAQ (https://support.ubi.com/en-US/faqs/000025501/General-PS4-Troubleshooting/) help to resolve this issue.