PDA

View Full Version : Computer crashing entirely on startup



Airbag-RR
05-07-2019, 07:31 PM
There's not much to say other than that all audio cuts, all monitors go black while still being on and there's no way to ctrl+alt+del or anything similar. I've tried updating drivers, deleting the local_config.xml file, modifying the resolution in the local_config file and varifying game files on uplay. I got it to show the ubisoft logo for about half a second before it vanished soon after. I've looked the issue up online and found nothing relevant to my specific issue so far.

My specs are as follows; Ryzen 5 2600, gigabyte b450 aorus elite, corsair vengeance 16gb 3000mhz, amd r9 290 and windows 10 60bit with the latest updates and i thank you before hand for reading my post.

Ubi-Redbeard
05-08-2019, 03:23 PM
Hey,

Just to confirm, is this issue only occuring with Trials Rising?

Can you please create a case on the support website (https://support.ubi.com/en-gb/) and submit your DxDiag and MsInfo (https://support.ubi.com/en-gb/faqs/000026442/Submit-Dxdiag-and-Msinfo/) files for further investigation?

Please provide me with your case number, when it's created.

Thanks.

Airbag-RR
05-08-2019, 03:26 PM
Shoot, i forgot to specify. It's trials fusion that i have. I'll go to the support site anyway and i'll keep you updated.

Airbag-RR
05-08-2019, 03:37 PM
Didn't realize that i ended up on completely the wrong page, my bad.

Airbag-RR
05-08-2019, 04:27 PM
As per the instructions i have created a case, attatched the two files and 08837930 should be the case number. And thanks again