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View Full Version : Capitol Defender and Battleworn DLC Redeemed but not appearing in game



jaseybaby2009
03-12-2019, 12:42 PM
I purchased the Dark Zone collectors edition and redeemed my capitol defender and secret service packs however they arent located in game. I've checked my stash and deliveries and grants and its all nowhere to be found. Please help.

Ubi-Keo
03-12-2019, 04:03 PM
To find the content of the Capitol Defender Pack and Battleworn Secret Service Pack in game please try the following:

Items will appear in the player's Stash > Mailbox > Grants first.

Weapons go ""Pause menu > Character > Inventory"" when using the “Move to Inventory” option
Weapon Upgrade (Blueprint) goes to ""Crafting Bench > Weapons > Exotic"" when using the “Move to Inventory” option
Outfit items go to ""Apparel"" when using the “Move to Inventory” option"

If you cannot find the content in game please try these troubleshooting steps (https://support.ubi.com/en-GB/faqs/000026628)and try again.

If there is still content missing after you have performed all the troubleshooting steps and checked again in-game, please submit a support ticket (https://support.ubi.com/en-gb/Cases/new) and provide the following information:

. Picture of proof of purchase for the Battleworn Secret Service Pack
. Picture showing the content is installed (mostly for Xbox One)
. List of missing content

jaseybaby2009
03-13-2019, 11:30 AM
Iv had a ticket sent and sitting there 24hrs now after speaking to someone of great help on Twitter who escalated it however nothing yet. And its also clear to me that quite a few others on Xbox are also missing them as well looking through rest of the forums. I think ubisoft have an issue here

lamount
03-13-2019, 11:57 AM
They sure do, my girlfriend, who purchased the Dark Zone edition, is also missing the Capitol Defender Gear, however, the Battleworn pack she got. It's a strange bug and seemingly quite random...

KillerSneak
03-13-2019, 02:48 PM
Same issue here, have the pre-order gold edition but didn’t get the “capitol defender pack”

UbiSailorScout
03-13-2019, 04:45 PM
@KillerSneak I responded to you here (https://forums.ubi.com/showthread.php/2010801-Capital-Defender-Pack-Items-Not-In-Inventory).

For everyone else having this issue, if you've already tried these XB1 steps (https://support.ubi.com/en-GB/Faqs/000026628/Basic-Xbox-One-Troubleshooting), please submit a ticket (support.ubi.com/Cases/New) with the following information:
- Picture of proof of purchase (https://support.ubi.com/en-us/faqs/000034693/Providing-Proof-of-Purchase) for the Capitol Defender Pack
- Picture showing the content is installed (https://support.ubi.com/en-US/faqs/000026438)
- List of missing content
Reply back with your ticket number!

jaseybaby2009
03-14-2019, 02:47 AM
08274683 is my ticket. Was created Tuesday.

jaseybaby2009
03-14-2019, 12:27 PM
To top it off someone got back to me and his response is basically..... are you sure you downloaded the content? Send proof... (meanwhile iv had proof attached to my case the last 72hrs)

TaintedRonin
03-14-2019, 12:43 PM
I understand your frustration. Im missing the Year 1 pass items: The Agent Ward outfit and scout emote. They are not in the stash or inventory. Sent a ticket but still no answer. People are buying these expensive versions of the game to enjoy and support the game and we're left standing with nothing.

jaseybaby2009
03-14-2019, 08:20 PM
Its absolutely ridiculous. Continually been directed to a bloody stickied thread which basically when broken down in Laymans says "are you dumb? Make sure you have downloaded the content!" Really?! I dont frequent ubi forums as a pastime. If im here asking the question of where the hell is the stuff i PAID for its because iv exhausted every other option available to me and i searched everywhere and attempted to remedy myself. Ubisoft is the problem. Not the player.

NiellienInvader
03-15-2019, 03:29 AM
To find the content of the Capitol Defender Pack and Battleworn Secret Service Pack in game please try the following:

Items will appear in the player's Stash > Mailbox > Grants first.

Weapons go ""Pause menu > Character > Inventory"" when using the “Move to Inventory” option
Weapon Upgrade (Blueprint) goes to ""Crafting Bench > Weapons > Exotic"" when using the “Move to Inventory” option
Outfit items go to ""Apparel"" when using the “Move to Inventory” option"

If you cannot find the content in game please try these troubleshooting steps (https://support.ubi.com/en-GB/faqs/000026628)and try again.

If there is still content missing after you have performed all the troubleshooting steps and checked again in-game, please submit a support ticket (https://support.ubi.com/en-gb/Cases/new) and provide the following information:

. Picture of proof of purchase for the Battleworn Secret Service Pack
. Picture showing the content is installed (mostly for Xbox One)
. List of missing content

08291952 this is my case number, and this is also one of your support personnel replied to me but none of what he says is helpful i already did post of my proof of purchase since i sent my ticket, but im still missing my season pass bonus items, and pre order bonus capitol defender pack plus agent johnson outfit that i claimed at ubisoft rewards. its been 3 days like this and i am very frustrated. i missed all the fun of the early access because of this matter. replying the same thing wont help us, do something about this!!!! i swear i will never support ubisoft again buy buying gold editions and other higher editions after this.

NiellienInvader
03-15-2019, 03:34 AM
@KillerSneak I responded to you here (https://forums.ubi.com/showthread.php/2010801-Capital-Defender-Pack-Items-Not-In-Inventory).

For everyone else having this issue, if you've already tried these XB1 steps (https://support.ubi.com/en-GB/Faqs/000026628/Basic-Xbox-One-Troubleshooting), please submit a ticket (support.ubi.com/Cases/New) with the following information:
- Picture of proof of purchase (https://support.ubi.com/en-us/faqs/000034693/Providing-Proof-of-Purchase) for the Capitol Defender Pack
- Picture showing the content is installed (https://support.ubi.com/en-US/faqs/000026438)
- List of missing content
Reply back with your ticket number!

@UbiSailorScout
08291952 this is my case number, and this is also one of your support personnel replied to me but none of what he says is helpful i already did post of my proof of purchase since i sent my ticket, but im still missing my season pass bonus items, and pre order bonus capitol defender pack plus agent johnson outfit that i claimed at ubisoft rewards. its been 3 days like this and i am very frustrated. i missed all the fun of the early access because of this matter. replying the same thing wont help us, do something about this!!!! i swear i will never support ubisoft again buy buying gold editions and other higher editions after this.