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View Full Version : No expansion pass or open beta items



feur-
02-27-2019, 08:38 AM
As the title says, I haven't received the expansion pass items nor can I unlock the open beta ones.
I have however seen other people going around with them.

UbiMatcha
02-27-2019, 12:13 PM
Hey feurdragonrat, welcome to the forum!
Please check our FAQ here (https://support.ubi.com/en-GB/faqs/000039039/I-cannot-find-my-content-in-Trials-Rising-TR) to ensure you've activated your content correctly, and let us know if you still have issues after that!

feur-
02-27-2019, 02:51 PM
Doesn't seem I can find the key? I bought the product through the Uplay client and it appears active and tells me I own the DLC as well.
It does not however give me the open beta rewards though I took part and bought the turbo bike as well. Also missing are the DLC items.
What carried over form open beta are the rubber gloves, so I suppose that's something. :P

UbiMatcha
02-27-2019, 03:32 PM
No worries, thanks for the update. Could you please open a support ticket (https://support.ubi.com/en-GB/Cases/New) with us and attach an image of your proof of purchase?
Our team will be able to look into this for you.
Thanks!