View Full Version : Not receiving bought stuff ingame.

10-29-2018, 11:20 PM
Hey! I know I'm not supposed to post anything about R6 credits here, since you dont help on the forum with R6 credits.
But who should I contact in this case?
When I bought my R6 credits it said something went wrong with my payment method - like it was cancelled or something like that. But the money has been transferred from my bank account. It clearly says that a payment to Xsolla has been made.
What should I do in this case, and who should I contact?

10-30-2018, 10:35 AM
Hey there,

Looking at your account, It appears your order is currently open. This means that the funds are on hold from your bank and will be returned. If you haven't received the money back after 10 working days, please contact your bank for further information.