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lordbuller
10-06-2018, 02:31 PM
I completed a part of the game that rewards 200 helix credits (i guess it's the prologue) it happened during the DDOs attack yesterday. When i could get online in uplay again, there was no helix credits on my account. I've restarted the game multiple times since, and it will not show up.

TLDR: I earned Helix credits during the time uplay was down. Didn't receive my helix credits

UbiGabrinth
10-07-2018, 03:51 AM
Our team is looking into this issue. It is likely due to the DDoS-caused degradation yesterday. I recommend that you reach out to our team on our support portal (http://ubi.li/6cz6u) if you haven't at this time.

SASHIK0
10-08-2018, 10:15 PM
Our team is looking into this issue. It is likely due to the DDoS-caused degradation yesterday. I recommend that you reach out to our team on our support portal (http://ubi.li/6cz6u) if you haven't at this time.

AN ERROR HAS OCCURED
We will do our best to resolve this issue as soon as possible.
Please try again later.

lordbuller
10-13-2018, 05:54 PM
Yeah, here i am a week later, and absolutely nothing has been done. I am still missing my Helix credits, and i'm starting to think that i will never recieve them. I guess at this point Ubisoft just want to forget it. That's some super customer service. nice one Ubisoft, nice one!

Oh, and by the way as another customer wrote, your "support portal" doesn't work.

SethUnleashed
10-13-2018, 06:57 PM
would also been nice to get ANY form of recognition on the numerous posts about the broken online features since 1.0.3 release ...