PDA

View Full Version : Customer Support?



leannemarie_b
09-21-2018, 07:23 PM
Hello,
I have been trying to contact customer support, I have a simple issue and I don't understand why its taking so long to get back to me, the store live chat is offline even though it clearly says mon-fri 1pm-8pm ET. Is there another number I can contact to resolve this issue?

UbiChrisMANG
09-21-2018, 07:31 PM
Hello leannemaries_b! Here are several more ways to contact Support beyond using the store live chat:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

leannemarie_b
09-21-2018, 07:50 PM
Hello,
I have submitted a ticket I find it very inconvenient that a simple issue would have to take 48 hours just to be contacted back by support. I really wish there was a phone option.

UbiChrisMANG
09-21-2018, 07:53 PM
There might be depending on your region. You can try this list to see if there is a Support number near you:

https://support.ubi.com/contact

leannemarie_b
09-21-2018, 08:12 PM
Thank you, unfortunately the US doesn't have a regional number.