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MrDury
08-28-2018, 03:38 PM
https://image.ibb.co/fg2nxp/453554.jpg

please i tried installing various uplay launcher and this never goes. and yes even the updated one. i installed via steam too but i cannot get past this. what shld i do ?? help me
i am using windows 7 , 1050ti gtx , 32gb ram i7- 4820k

DefiledDragon
08-28-2018, 03:39 PM
Read the crash dump and see what it says, might give you some pointers.

MrDury
08-28-2018, 04:17 PM
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\crashes\upc.exe_67.0.5757_2018-08-28_20-02-34.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: *** Invalid ***
************************************************** **************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
************************************************** **************************
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Tue Aug 28 20:02:34.000 2018 (UTC + 5:30)
System Uptime: not available
Process Uptime: 0 days 0:00:09.000
.................................................. ..............
.......................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2f2c.2624): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=75b3f9e7 edx=00000000 esi=00000c40 edi=00000000
eip=7778f901 esp=05e3f3d0 ebp=05e3f43c iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!NtWaitForSingleObject+0x15:
7778f901 83c404 add esp,4

this is what it said in the dmp file. if u can figure out whats its trying to say, it would be greatly helpful.,

thanks

DefiledDragon
08-28-2018, 04:44 PM
That's the kind of error you get when it's looking for a .pdb file. Weird. If I were you I would completely uninstall UPlay and reinstall it from scratch.

Vakris_One
08-28-2018, 04:53 PM
That's the same type of error they encountered when trying to fire the Deathstar super laser for the first time.

MrDury
08-28-2018, 04:57 PM
That's the kind of error you get when it's looking for a .pdb file. Weird. If I were you I would completely uninstall UPlay and reinstall it from scratch.


i did that by now more than 40 times. same result all the time :(

MrDury
08-28-2018, 05:28 PM
why am i not getting a good answer for this anywherE? is is it my system fault or the uplay. if support team gives one solution of just re install uplay instead of saying whats the problem, whats good in it. i have seen many forums here and in google. same answer. there trouble shoot of launcher not opening thread also not helping. i tried that all. :(

UbiJurassic
08-28-2018, 06:22 PM
why am i not getting a good answer for this anywherE? is is it my system fault or the uplay. if support team gives one solution of just re install uplay instead of saying whats the problem, whats good in it. i have seen many forums here and in google. same answer. there trouble shoot of launcher not opening thread also not helping. i tried that all. :(

The support team is probably the best place to direct this problem to. Do you already have a ticket open with the support team? If so, can you share your ticket number? I can take that and sync with them to see what more we can do to help resolve it.

MrDury
08-28-2018, 09:43 PM
The support team is probably the best place to direct this problem to. Do you already have a ticket open with the support team? If so, can you share your ticket number? I can take that and sync with them to see what more we can do to help resolve it.

this is the ref no 06873048

Thanks

MrDury
08-29-2018, 11:13 PM
this is the ref no 06873048

Thanks

so any update??? or should i just throw this game away and think of something else?